06-15-2015 11:07 AM
I have several pieces of vintage china on eBay, and I just checked my "buyer requirements" this morning and found 6 buyers who tried to bid but have too many unpaid items. I guess it's worth setting that requirement, could save a lot of hassle.
06-17-2015 05:04 PM
I do not see how you get around any shipping FVF.
Adjust does not mean that I am charging my buyer the face value of the postage on my parcel.
For one thing, DH brought back even more mint postage from Sparks Auctions in Ottawa last week and I am still counting and packaging that.
So my postage (and PP shipping labels) cost less than the face value of the stamps.
Even so, I can adjust for the FVF.
I'm useless with numbers but,
If the original postage would be $15.00
And the FVF on that was $1.50.
But my combined postage will be $5.
My customer is still going to be happy if I charge him $6.50.
Since my postage actually costs me less, I would only be charging $5.00, but I hope you get the big picture here. The magic word is 'adjusted" postage.
06-17-2015 05:06 PM
Err- you know that I am both reallynicestamps and femmefan1946, right? Sorry if that confused anyone.
06-17-2015 09:22 PM
@pjcdn2005 wrote:We might be talking about two different things here.
In your listings you can set your payment preferences. The only payment method my listings mention is Paypal. Buyers don't ask or expect me to take any other form of payment although I would consider it if asked. As I said earlier though, it's been years since anyone asked.
In my site preferences I do not block buyers without a paypal account. That does not mean that I have to accept other payments.
So basically, we both have Paypal as the only payment option but if a buyer who does not have their ebay account linked to their paypal account, they can buy from me. They would be blocked from buying from you.
It's totally up to you how you set up your account so I'm not saying that you should do it the same way that I do. I'm just trying to explain the way that it works for me.
I think I get what you meant now. I'll give it a try and see if things are any different...
06-17-2015 11:10 PM
Thank you all (Poco, Rose-Dee, PJ, Femmefan a.k.a. RNStamps) for making the effort to set me straight on the FVF on shipping, if I use PayPal to create an invoice.
I still like the idea of using PayPal to invoice, as the ability to "adjust" is cool, and having only 1 transaction fee (those repeated $0.30 charges add up).
For example I had a buyer today from Japan, who purchased 7 items total, and fortunately used the cart, but if he didn't, I would have had an extra $1.80 in transaction fees, plus the FVF on the total postage. (The additional postage (Postage listed per item, less the actual combined Postage cost) I would have refunded).
06-18-2015 11:00 AM
Yes, 'femmefan/reallynicestamps' has a good point about adjusting shipping to account for the loss in FVFs, which I'd forgotten about (temporarily -- it's an age-related phenomenon I think ).
Doing that -- recovering the FVFs from the shipping over-payment -- is entirely up to you, of course. I often do if a U.S. customer buys 2 or 3 items separately (because they couldn't get their cart to work), but usually only if the FVFs are significant enough and there's lots of leeway in the shipping amount to deduct those fees.
More often than not, I feel that if a customer has made a multi-item purchase it's not fair of me to nit-pick over a small amount of FVFs (say less than about $2.00) -- I'd rather give the buyer the benefit of the lowest possible shipping. It just depends on how you look at it: might a lower shipping cost entice the buyer to come back, or is it better to collect your $2.00 now and hope the buyer doesn't bother to figure it out.
By the way, this is another little area of grievance I have with eBay, the .com cart disconnect, and the whole manner in which eBay handles refunds of shipping over-payments. Consider this: While the "cart disconnect" continues, every time a .com buyer purchases more than 1 item (by buying them individually and paying the whole shipping on each), eBay is collecting FVFs that it never repays to the seller, despite the seller doing the right thing in refunding the buyer's excess shipping (with or without FVF adjustment).
Just another reason I can think of why eBay has no particular incentive in seeing that the .com cart works across the Canadian border -- they're making extra money on every such multi-item sale as long as .com buyers can't use their cart to buy from us. How much money -- who really knows, but it can't be insignificant.
06-18-2015 11:06 AM
@drucecat wrote:
"For example I had a buyer today from Japan, who purchased 7 items total, and fortunately used the cart, but if he didn't, I would have had an extra $1.80 in transaction fees, plus the FVF on the total postage. (The additional postage (Postage listed per item, less the actual combined Postage cost) I would have refunded)."
This really caught my attention (I'm the "cart disconnect lady", always collecting such information where I can ).
Do you happen to know whether your Japanese buyer was logged onto eBay.ca, eBay.com, or -- is there a dedicated Japanese site??? -- when they made this purchase?
If they were logged onto .com, then they should not have been able to purchase 7 items from you using the cart, unless of course all those items were listed on .com. If all items were listed on .com, then the .com cart would have functioned, although I imagine you would have needed to have shipping discounts/combined discounts set up on your .com listings.
Just curious -- let me know if you can. Thanks!
06-18-2015 01:32 PM
There is an eBayJapan!
and this:
06-18-2015 04:37 PM - edited 06-18-2015 04:41 PM
06-18-2015 04:41 PM
06-18-2015 04:45 PM - edited 06-18-2015 04:47 PM
06-18-2015 04:51 PM - edited 06-18-2015 04:54 PM
06-18-2015 10:20 PM
If they were logged onto .com, then they should not have been able to purchase 7 items from you using the cart, unless of course all those items were listed on .com. If all items were listed on .com, then the .com cart would have functioned, although I imagine you would have needed to have shipping discounts/combined discounts set up on your .com listings.
I'm sorry for the length of delay in replying, but I couldn't get on the boards for hours today. And apparently, I wasn't the only one.
All of the items were listed on .com. There was no combined shipping rule in place. I just received an email, asking me to provide a total.
I can not tell you if the buyer was on .ca or .com. But, as I do not pay for additional site exposure, it would have to be one or the other.
Hope this helps.
06-19-2015 09:54 AM
@drucecat wrote:
All of the items were listed on .com. There was no combined shipping rule in place. I just received an email, asking me to provide a total.
I can not tell you if the buyer was on .ca or .com. But, as I do not pay for additional site exposure, it would have to be one or the other.
Hope this helps.
Yes, that does help, thank you. It's consistent with the ongoing "cart disconnect" problems with the .com cart, i.e. that only .com listings can be added to it. Your Japanese buyer was probably logged onto .com, either directly or as 'zee-chan' suggested, by way of an automated link from the eBay.jp site.
06-19-2015 12:04 PM
But, as I do not pay for additional site exposure, it would have to be one or the other.
Just as an fyi - If you ship to other countries your listings will sometimes show up on those sites depending on the search terms used by the buyer and on how many of that type of item is listed on that site by domestic sellers. When it does show up it will usually be under 'items from international sellers' which is below the domestic sellers listings.
The only thing that you gain by paying the .50 for international visibility is that your listing will be seen on the UK site in the same area as the UK sellers listings rather than in the international sellers area.
06-19-2015 07:29 PM
@rose-dee wrote:
By the way, this is another little area of grievance I have with eBay, the .com cart disconnect, and the whole manner in which eBay handles refunds of shipping over-payments. Consider this: While the "cart disconnect" continues, every time a .com buyer purchases more than 1 item (by buying them individually and paying the whole shipping on each), eBay is collecting FVFs that it never repays to the seller, despite the seller doing the right thing in refunding the buyer's excess shipping (with or without FVF adjustment).
Just another reason I can think of why eBay has no particular incentive in seeing that the .com cart works across the Canadian border -- they're making extra money on every such multi-item sale as long as .com buyers can't use their cart to buy from us. How much money -- who really knows, but it can't be insignificant.
This bit of your post makes me smile.
I have been thinking the exact same thing. The only party that can fix this issue, is the same party that benefits financially from not fixing it.
And, I don't think that we're talking a minor amount of money. I'm sure it would amount to thousands, if not tens of thousands of dollars every day. Let's say it averages $5000 / day. That would be $1.8 million per year. A significant amount of cash for the "slush fund".
Plus, PayPal is getting a similar amount in extra transaction fees. This is only on 17,000 transactions, that actually should have been combined transactions. I don't believe that number is outrageous. But, feel free to disagree.
Something tells me the fix might take awhile.