Too many unpaid items

I have several pieces of vintage china on eBay, and I just checked my "buyer requirements" this morning and found 6 buyers who tried to bid but have too many unpaid items. I guess it's worth setting that requirement, could save a lot of hassle.

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Re: Too many unpaid items

I do not see how you get around any shipping FVF.

 

Adjust does not mean that I am charging my buyer the face value of the postage on my parcel.

 

For one thing, DH brought back even more mint postage from Sparks Auctions in Ottawa last week and I am still counting and packaging that.

 

So my postage (and PP shipping labels) cost less than the face value of the stamps.

Even so, I can adjust for the FVF.

I'm useless with numbers but,

If the original postage would be $15.00

And the FVF on that was $1.50.

But my combined postage will be $5.

My customer is still going to be happy if I charge him $6.50.

 

Since my postage actually costs me less, I would only be charging $5.00, but I hope you get the big picture here. The magic word is 'adjusted" postage.

Message 21 of 35
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Re: Too many unpaid items

Err- you know that I am both reallynicestamps and femmefan1946, right? Sorry if that confused anyone.

Message 22 of 35
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Re: Too many unpaid items


@pjcdn2005 wrote:

We might be talking  about two different things here.

 

In your listings you can set your payment preferences. The only payment method my listings mention is Paypal.  Buyers don't ask or expect me to take any other form of payment although I would consider it if asked. As I said earlier though, it's been years since anyone asked.

 

In my site preferences I do not block buyers without a paypal account.  That does not mean that I have to accept other payments.   

 

So basically, we both have Paypal as the only payment option but if a buyer who does not have their ebay account linked to their paypal account, they can buy from me. They would be blocked from buying from you.

 

It's totally up to you how you set up your account so I'm not saying that you should do it the same way that I do. I'm just trying to explain the way that it works for me.  Smiley Happy


I think I get what you meant now. I'll give it a try and see if things are any different...  Smiley Happy

Message 23 of 35
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Re: Too many unpaid items

Thank you all (Poco, Rose-Dee, PJ, Femmefan a.k.a. RNStamps) for making the effort to set me straight on the FVF on shipping, if I use PayPal to create an invoice. 

 

I still like the idea of using PayPal to invoice, as the ability to "adjust" is cool, and having only 1 transaction fee (those repeated $0.30 charges add up).

 

For example I had a buyer today from Japan, who purchased 7 items total, and fortunately used the cart, but if he didn't, I would have had an extra $1.80 in transaction fees, plus the FVF on the total postage. (The additional postage (Postage listed per item, less the actual combined Postage cost) I would have refunded).

 

 

 

 

 

Message 24 of 35
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Re: Too many unpaid items

Yes, 'femmefan/reallynicestamps' has a good point about adjusting shipping to account for the loss in FVFs, which I'd forgotten about (temporarily -- it's an age-related phenomenon I think Woman Frustrated).  

 

Doing that -- recovering the FVFs from the shipping over-payment -- is entirely up to you, of course.  I often do if a U.S. customer buys 2 or 3 items separately (because they couldn't get their cart to work), but usually only if the FVFs are significant enough and there's lots of leeway in the shipping amount to deduct those fees.  

 

More often than not, I feel that if a customer has made a multi-item purchase it's not fair of me to nit-pick over a small amount of FVFs (say less than about $2.00) -- I'd rather give the buyer the benefit of the lowest possible shipping.  It just depends on how you look at it: might a lower shipping cost entice the buyer to come back, or is it better to collect your $2.00 now and hope the buyer doesn't bother to figure it out. 

 

By the way, this is another little area of grievance I have with eBay, the .com cart disconnect, and the whole manner in which eBay handles refunds of shipping over-payments.  Consider this: While the "cart disconnect" continues, every time a .com buyer purchases more than 1 item (by buying them individually and paying the whole shipping on each), eBay is collecting FVFs that it never repays to the seller, despite the seller doing the right thing in refunding the buyer's excess shipping (with or without FVF adjustment). 

 

Just another reason I can think of why eBay has no particular incentive in seeing that the .com cart works across the Canadian border -- they're making extra money on every such multi-item sale as long as .com buyers can't use their cart to buy from us.  How much money -- who really knows, but it can't be insignificant.

 

 

Message 25 of 35
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Re: Too many unpaid items


@drucecat wrote:

 

"For example I had a buyer today from Japan, who purchased 7 items total, and fortunately used the cart, but if he didn't, I would have had an extra $1.80 in transaction fees, plus the FVF on the total postage. (The additional postage (Postage listed per item, less the actual combined Postage cost) I would have refunded)."

 


This really caught my attention (I'm the "cart disconnect lady", always collecting such information where I can Woman Very Happy). 

 

Do you happen to know whether your Japanese buyer was logged onto eBay.ca, eBay.com, or -- is there a dedicated Japanese site??? -- when they made this purchase?  

 

If they were logged onto .com, then they should not have been able to purchase 7 items from you using the cart, unless of course all those items were listed on .com.  If all items were listed on .com, then the .com cart would have functioned, although I imagine you would have needed to have shipping discounts/combined discounts set up on your .com listings. 

 

Just curious -- let me know if you can.   Thanks! 

Message 26 of 35
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Re: Too many unpaid items

Re: Too many unpaid items

I got excited when I saw that there is eBay.co.jp, but the as I clicked into it and skim the selling guide, while it gives you instructions on how to sell on eBay, the rules of selling (no duplicate listings for identical items, no overcharging shipping etc), it keeps on saying "for more info, refer to the eBay.com guide in English". Even the fee quotes are in dollars rather than in yen. Then when I clicked "sell now" it prompts me to go to .com, .au, or .uk lol. It's not super up-to-date either, since it still says you get free 100 auction listings monthly in selected category, while we should all know that it got changed to 20+20 last month... Unless there is actually still 100 free listings in .COM, that I don't know since I only list .CA.

So no, eBay Japan doesn't truly exist. It's merely a website that teaches Japanese how to sell on the foreign eBay websites.

I'm pretty sure Yahoo Japan Auction is still the primary choice for Japanese to sell their goods to locals.
Message 28 of 35
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Re: Too many unpaid items

eBay Japan does exists:

 

http://www.ebay.co.jp/

Message 29 of 35
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Re: Too many unpaid items

Like I said, when you click "sell now", even "my eBay" etc, it leads you to .com, .au, or .uk... When you click "register" it leads you to .com. So technically speaking you are not selling or buying on .jp, that's what I meant when I say it doesn't really "exist", as it merely serves as a platform for Japanese to use the foreign eBay sites.
Message 30 of 35
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Re: Too many unpaid items

And if you tried using the search bar on the top of e pages, it does NOT search for items to buy for you... It searches through the FAQ! To me it's a FAQ / selling guide website, not a selling platform. If there is another user here that can also comprehend Japanese, I'm sure he or she can verify my words.
Message 31 of 35
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Re: Too many unpaid items

If they were logged onto .com, then they should not have been able to purchase 7 items from you using the cart, unless of course all those items were listed on .com.  If all items were listed on .com, then the .com cart would have functioned, although I imagine you would have needed to have shipping discounts/combined discounts set up on your .com listings. 

 

I'm sorry for the length of delay in replying, but I couldn't get on the boards for hours today. And apparently, I wasn't the only one.

 

All of the items were listed on .com. There was no combined shipping rule in place. I just received an email, asking me to provide a total.

 

I can not tell you if the buyer was on .ca or .com. But, as I do not pay for additional site exposure, it would have to be one or the other.

 

Hope this helps.

Message 32 of 35
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Re: Too many unpaid items


@drucecat wrote:

 

All of the items were listed on .com. There was no combined shipping rule in place. I just received an email, asking me to provide a total.

 

I can not tell you if the buyer was on .ca or .com. But, as I do not pay for additional site exposure, it would have to be one or the other.

 

Hope this helps.


Yes, that does help, thank you.  It's consistent with the ongoing "cart disconnect" problems with the .com cart, i.e. that only .com listings can be added to it.  Your Japanese buyer was probably logged onto .com, either directly or as 'zee-chan' suggested, by way of an automated link from the eBay.jp site.  

 

 

 

 

Message 33 of 35
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Re: Too many unpaid items

But, as I do not pay for additional site exposure, it would have to be one or the other.

 

 

Just as an fyi - If you ship to other countries your listings will sometimes show up on those sites depending on the search terms used by the buyer and on how many of that type of item is listed on that site by domestic sellers. When it does show up it will usually be under  'items from international sellers' which is below the domestic sellers listings.

 

The only thing that you gain by paying the .50 for international visibility is that your listing will be seen on the UK site in the same area as the UK sellers listings rather than in the international sellers area.

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Re: Too many unpaid items


@rose-dee wrote:

 

 

By the way, this is another little area of grievance I have with eBay, the .com cart disconnect, and the whole manner in which eBay handles refunds of shipping over-payments.  Consider this: While the "cart disconnect" continues, every time a .com buyer purchases more than 1 item (by buying them individually and paying the whole shipping on each), eBay is collecting FVFs that it never repays to the seller, despite the seller doing the right thing in refunding the buyer's excess shipping (with or without FVF adjustment). 

 

Just another reason I can think of why eBay has no particular incentive in seeing that the .com cart works across the Canadian border -- they're making extra money on every such multi-item sale as long as .com buyers can't use their cart to buy from us.  How much money -- who really knows, but it can't be insignificant.

 

 


This bit of your post makes me smile.

 

I have been thinking the exact same thing. The only party that can fix this issue, is the same party that benefits financially from not fixing it.

 

And, I don't think that we're talking a minor amount of money. I'm sure it would amount to thousands, if not tens of thousands of dollars every day.  Let's say it averages $5000 / day. That would be $1.8 million per year. A significant amount of cash for the "slush fund".

 

Plus, PayPal is getting a similar amount in extra transaction fees. This is only on 17,000 transactions, that actually should have been combined transactions.  I don't believe that number is outrageous. But, feel free to disagree.

 

Something tells me the fix might take awhile.

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