How do I go about putting in a claim?
I went across the border to send 2 packages, 1 to Korea and the other to the UK, because I wanting a tracking # for these orders.
I filled out the 2 sizes of custom forms, 1 large and 1 small because I didn't know which one to use.
Got up to the window, the one package to Korea - couldn't get a tracking # for because it cost more than the item's shipping, so I had to use the small green customs forms.
The order to the UK, the clerk was going to send it the same way. I explained I needed a tracking number and insurance. So with this parcel I needed the larger white customs form, paid the extra postage, etc.
The problem being the clerk originally threw the large white forms in the garbage because I didn't need them.
Now I needed that white form for the one I was sending to the UK.
So she went into the garbage and retrieved the form, put it on the parcel and sent it off.
It cost me over $35 US for that service!! She never check to see if it was the right customs form. And guess what, she put the customs form for Korea on the package.
This is what I got for it, my customer never got the parcel... Even though there was a separate tracking number put on the front of the package, and the UK address was in bold felt pen, they never scanned the tracking number, the post office only scanned the Customs Forms. No ever checked the address on the package, everything was done off the customs form.
Instead of my customer in the UK getting his parcel, Korea got it and the only reason I know that is because I emailed him.
I got him to take pictures of the parcel and email them to me.
Thank God, my customer in Korea spoke great English. This customer was able to send this package on to its proper destination, which cost ME another $35US to send it on.
I went to the PO, and the clerk apologized for the mistake, took all the info back to her boss, and I haven't heard back, that was quite awhile ago.
So I wrote USPS, got an email back about sending the tracking tracking number etc. which I included in my email. duh
Is there a form somewhere I can fill in and send?
I am hitting my head against a brick wall....
By the way, scr*w going to the US to post items, it isn't any cheaper and the service really su*ks. I have had nothing but the run around since Sept on this order, but that isn't the only one.
Thanks for any help, it would be greatly appreciated
Loré
