eBay

momoftwingles2 · ‎11-08-2010

Hi Everyone,

I can't believe that I'm asking this question, but I am! 😞

I purchased 8 Cricut Cartridges between October 15th - 16th from a seller in Utah. I requested an invoice as soon as the last auction was over which I received on the 18th and paid it 5 hours after receiving it.

I received notice that my package was shipped on the 19th via USPS Priority Mail International. From reading on the USPS website it states that tracking IS NOT available on the small flat rate envelope/boxes BUT IT IS on the other...regular and large sized. (-*Tracking is not available for the Priority Mail International Flat Rate Envelope or the Priority Mail International Small Flat Rate Box)

Okay, fast forward a bit to November 5th when the seller credits me back for one of the items 18 days LATER and now it states in My eBay that I should not expect to receive these items until the 25th of November.

PLEASE ENLIGHTEN ME on this type of mailing! Should it really take this long or did she mark items as shipped when they really weren't? I ask because other sellers whom I purchased from during same time period and items were shipped on the 19th via the same method of shipping WERE TRACKABLE and have all been received within the past 10 days.

I've e-mailed the seller 3 times since Friday once the credit came in AND THERE HAS BEEN NO RESPONSE.

I've asked for the TRUE mailing date. I've asked for the tracking number. No reply.

The USPS website also states that it takes approximately 6 - 10 days (I'm assuming business days) for delivery. Mind you....I know there's Custom that we need to contend with.

However, I don't have a clue about anything because this seller WILL NOT respond to my questions regarding actual mailing date AND tracking number.

I also asked her if she is listing items on eBay and DOESN'T have the items in stock. I thought that was a no-no even though I did not say that in my eBay messages to her.

What should I do?

If I lived in a shoe I wouldn't have a place for the cartridges...HOWEVER, I'm not that old lady who lives in a shoe! And, this is not the dark ages where we have to hand write a letter and wait for it to be delivered by horses! I'm just asking for a little bit of customer service....something that is important to me.

Again, I ask.....your advice on what should I do? (Mind you, I know what I want to do!)

Thanks!
Susan
momoftwingles2

momoftwingles2 · ‎11-10-2010

Slightly off topic-- is USPS Priority Mail International actually "tracked"? I know people (and PP) use the term loosely, but I understood that this serviice is only Delivery Confirmed, which is important for PP, but does not actually tell the buyer anything but the dates the label is printed, the date the item is presented to the Post Office and the date it was delivered (and not the the house but to the postal walk/ zipcode)

USPS Priority Mail for REGULAR and/or LARGE sized boxes are tracked. However, not for small. My items were sent in the LARGE Box.

And, my package was received today. My husband just went to the post office to pick it up. It's odd that EXACTLY 7 cartridges fit in one box. So, I now have to wonder, if they just decided to only send 7 and refund on the one because their shipping would have been higher and they would have lost money on it. Hmmmmmmmm.

Susan

momoftwingles2 · ‎11-10-2010

Oops, my items were sent in the REGULAR sized box...which still offers actual tracking.

They charged me $36.00 for shipping. Regular sized USPS Priority Shipping costs $26.95 and the Post Office provides the box...there was no packing materials inside.

Another thorn in my side!

Susan

dipmicro · ‎11-10-2010

Bernie, you are right 😉 No contest.

iwantmyriokarma · ‎11-10-2010

Should have arrived. Assume INR. If it does come, just repay.

coxengines · ‎11-10-2010

Susan,

Their listings are iffy with "occasional delays", etc.

As to FB, personally, if I don't have anything nice to say, I don't leave FB at all. I avoid the neg thing as it's just that, negativity.

Bernie

momoftwingles2 · ‎11-13-2010

Am I pushing it to ask them to refund the difference between FAST (which I paid for) and SLOW shipping....which it definitely was!

Susan

momoftwingles2 · ‎11-16-2010

The final outcome.....I did contact the seller and reviewed my shipping choices and my payment for the faster service along with reminding them that although ONCE they shipped my package...it was fast. However, they waited quite a while before shipping and there was miscommunication and/or lack thereof on their part. I politely asked for a refund of the difference in shipping.

The seller did so plus some.

Case closed.

YEAH!