eBay

bis0526 · ‎09-09-2013

Hi there, I had an item up for auction and it sold - BUT - I had specified I would ONLY ship to Canada and the US - but the buyer is in Russia. I cannot understand his address, I have no idea how to ship anything to Russia, nor do I want to learn.

I want to cancel the transaction - and I also want to complain about Ebay, because WHYYYY did ebay let this person in Russia buy the item, if I had specified no one outside North America was to purchase the item.

Please advise.

Thanks!

pierrelebel · ‎09-09-2013

"WHYYYY did ebay let this person in Russia buy the item"

Unless your listings specifically exclude countries where you do not want to ship to, the system will not block anyone from placing a bid, even if they come from countries where you do not ship.

Here is the information provided by eBay's Customer Service when asking "exclude countries"

If your listing ended with an overseas buyer, but you specified that you're not shipping internationally (nor is your item part of the Global Shipping Program), then contact the buyer and explain that they didn't fulfill the terms of your listing. You then have 2 options moving forward:

Buyer pays the extra shipping costs for their country.
Find out how much it will cost to ship the item to the buyer and they pay you the additional cost.
You both agree to cancel the transaction.
If you cancel the transaction, you can give the buyer a refund, cancel the transaction in our Resolution Center, and request a final value fee credit.

To block international buyers from bidding on your items, click the links in these steps:

Select the regions or countries you don't ship to.
In the Buyer Requirements page, select Block buyers whose primary shipping address is in a location I don't ship to.

Also, be sure to clear the international shipping check box when you create your listing.

bis0526 · ‎09-09-2013

Hopefully s/he will agree to my cancellation request. I really don't want this hassle.

pierrelebel · ‎09-09-2013

For future listings, I strongly suggest you immediately change your preferences to blocks all buyers from outside Canada and the USA to avoid the same problem. Also, each listing should clearly show you do not ship to blocked countries.

http://pages.ebay.com/help/sell/buyer-requirements.html

pocomocomputing · ‎09-09-2013

Some buyers in other countries like Russia will use a mail forwarding company in the USA to be able to buy items with shipping only to Canada and the USA. Perhaps this buyer has used a service like this.

Please check what the shipping address is on the PayPal shipping notice you get. It may differ from the ebay address.

If it is going to a forwarder in the USA, then you can ship there with a signature confirmation shipping service from Canada Post (Xpresspost has SC but not Expedited Parcel). You need SC because the PayPal transaction amount wil be over the $250 PayPal seller protection limit of $250.