
05-10-2014 08:03 PM
This is a sort of follow-up to my previous post in regards to "being ripped off" by (in that particular post) a seller who was a coward, liar, cheater and apparently still an e-bay prominent business member.
I wold like to add that I was in fact cheated, lied to, whatever you want to call it by 4 sellers in a matter 2 months and my only way of knowing that everything was not o.k. was an email from e-bay warning of fraud. It was obviously too late as all items were paid for.
3 of these purchases were for my wedding dress. I did some tracking in the "waiting period for resolution center" and became a member of a Business & Commerce Site in China with the hopes that maybe just maybe I could at least find this fake address. Well was I surprised at what I found out. Firstly my dress designer was defiantly still creating beautiful dresses (just not mine) and secondly (and much more interesting) her nephew had just made the Guinness Book of Records for "longest wedding train" . His was a lovely story about how he and all of his relatives chipped in and donated fabric and money in order for his new wife to become such a World Record Bride.
Yes, I eventually received my money back after 3 months but this is my point............when is it not about the money? Should I just accept terrible customer service, seller's just deciding not to complete transaction? Would any one of us do this in a store you walked in personally?
It is in fact no different than walking into "la ga ga or whatever" giving some clerk $200.00 and walking out empty handed. Does it matter when the refund comes through? Does it matter about the stress you are under especially with such an important purchase?
I just do not feel that a fraud warning from e-Bay is enough because you know what it does not tell me what fraud? Will I get my item? Why is there name removed? If they are removed then why are they still listing?
Sometimes it is not about the money but about customer service, trust and ethics. No amount of money will ever take away the sting I still feel over losing my dream dress.
05-10-2014 11:00 PM
Hello 'queenbee',
I hear ya, I hear ya, - and I can only try to imagine the depth of your frustration.
(Although you have described it most succinctly).
<<Should I just accept terrible customer service, seller's just deciding not to complete transaction?>>
Just accept it? No, and that is why people need to file a claim before the end of 45 days to get
their money back for a no-show item. But this is mail order, and as the saying goes, you cannot
force a seller to ship it to you. All you can do is file a claim.
<<Would any one of us do this in a store you walked in personally?>>
Now where would that store be, - in Canada? It would not be in China, would it.
I knoooowww you've heard this so many times before, but when buying from China a buyer
needs to be exceptionally vigilant in ensuring the item arrives by the deadline, -- and that may
mean buying well in advance of any 'dates' should there be a problem.
Ordering from that country is fraught with trouble. Of course, you could not have known that
in advance, but life is full of rotten learning lessons. "Such an important purchase" should not,
in my view, have been entrusted to an unknown mail-order seller in China.
You could have saved yourself a huge amount of stress and heartbreak by agreeing to spend
a little more money and buy locally.
At the time you placed those orders you likely had a low feedback score. To a scammer, this
is the signal to not send you the item. The scammer figures you are unfamiliar with the system
and can be delayed past the time when you can file for reimbursement.
Lots of people buy from China and seem to be happy with their purchases. It helps to peruse
the sellers' negs to see if they are systematically ripping off the newbies. You need to know
how to file a claim. And it seems people are happiest if their expectations are not too high.
Items are generally of poor quality, but if a buyer accepts that, - for the comparatively low price
it can be a fun purchase. So even if the dress had arrived, it may have been of a horrendously
poor quality, and too small with no room to let out the seams.
If you do not receive your item you will need to file a claim, with or without a "fraud warning"
from ebay. The reason for the warning should not matter to you. Just get your money back.
I agree that "customer service, trust and ethics" should count for something, but the odds of
getting it from a stranger on the other side of the world are not as good as you might like.
Ask yourself this, since you maintain it should not be about money, -
Was money not a consideration when you ordered your "dream dress" from China, -- were you
not anticipating getting something exquisite for a fraction of its perceived value?
In future, if you insist on buying from China, never spend more than you are willing to
throw away, -- just in case that is what you end up doing.
I am truly, sincerely sorry this happened to you and ruined what should have been a most
beautiful time.
05-11-2014 03:25 AM