Hi All,
I just discovered a real problem that really needs to be addressed by eBay.ca and or Canada Post.
This morning I received a common type email from a USA Customer wondering where his package is. In his email he states that Light packets take 4-6 days. I then reply to him saying that he is mis-informed and that Canada Post usually takes around 12 business days for Small and Light Packets. He then is nice enough to inform me that the light packet 4-6 days is in the listing! #260205974560 and sure enough at the bottom in the eBay Generated Shipping and handling section if you switch to USA it states that light packets take 4-6 days!
From my experience I know this not to be true. So I check out Canada Posts website and after a lot of digging I get a mixed information. In one area I see 4-6 days then another 12 business days.
It really does not matter what Canada Post and eBay claim the delivery times to be or what they would like them to be. What really matters is that eBay state to the Customer what the delivery times are in reality.
Since we are all trying to be more transparent and make it easier for the customer shop we need to stop feeding the customer false and misleading information. eBay you can help by replace the misleading information that you generate in our listings with accurate information that sets the customers expectations to what really is.
eBay led my customer to believe that his package would take 6 days to arrive. Then left me to deal with the a problem they created in the first place. Then eBay tells us we are going to judge you as a good or bad seller by your shipping times as rated by your customers and if your bad, you have to pay more in fees and we will give you less exposure.
Some how, some thing's not right with this at all and it would be nice to have a "Pink" have a shot at answering how eBay is going deal with this problem.
I just discovered a real problem that really needs to be addressed by eBay.ca and or Canada Post.
This morning I received a common type email from a USA Customer wondering where his package is. In his email he states that Light packets take 4-6 days. I then reply to him saying that he is mis-informed and that Canada Post usually takes around 12 business days for Small and Light Packets. He then is nice enough to inform me that the light packet 4-6 days is in the listing! #260205974560 and sure enough at the bottom in the eBay Generated Shipping and handling section if you switch to USA it states that light packets take 4-6 days!
From my experience I know this not to be true. So I check out Canada Posts website and after a lot of digging I get a mixed information. In one area I see 4-6 days then another 12 business days.
It really does not matter what Canada Post and eBay claim the delivery times to be or what they would like them to be. What really matters is that eBay state to the Customer what the delivery times are in reality.
Since we are all trying to be more transparent and make it easier for the customer shop we need to stop feeding the customer false and misleading information. eBay you can help by replace the misleading information that you generate in our listings with accurate information that sets the customers expectations to what really is.
eBay led my customer to believe that his package would take 6 days to arrive. Then left me to deal with the a problem they created in the first place. Then eBay tells us we are going to judge you as a good or bad seller by your shipping times as rated by your customers and if your bad, you have to pay more in fees and we will give you less exposure.
Some how, some thing's not right with this at all and it would be nice to have a "Pink" have a shot at answering how eBay is going deal with this problem.
There was supposed to be a Pink working on this as another user Imageelf brought this exact thing to their attention. As ususal eBay does ..... nothing! It's eBay that's screwing it up though not Canada Post. At least that's what I think. eBay is the one entering the data not Canada Post and I highly doubt, but could be wrong, that Canada Post would tell eBay that the service is 4 - 6 days.
If you called customer service and relayed the 4 - 6 days they'd probably laugh at you.
Imageelf brought it up on the Selling on eBay board months ago and bumped it last week sometime. I don't know if there's been a follow up on it or not. You might want to search for that and add to the discussion. It is very important that that kind of serious error get fixed ASAP.
When you find doing what's right hard to do - you've got a problem.
If you called customer service and relayed the 4 - 6 days they'd probably laugh at you.
Imageelf brought it up on the Selling on eBay board months ago and bumped it last week sometime. I don't know if there's been a follow up on it or not. You might want to search for that and add to the discussion. It is very important that that kind of serious error get fixed ASAP.
When you find doing what's right hard to do - you've got a problem.
Miriam,
Thanks for the response. I really did not expect such a quick response from a "Pink" if one at all, so thanks again!,
I hope they get it fixed fast. I also hope that they replace the error with accurate and real information and not the information that Canada Post tries to make us believe.
Speaking of delivery times for Small & light Packets to the USA and Europe. What delivery times are the rest of you getting to USA & Europe? It might also be informative to let us know where you ship from as well.
For small & light packet I am getting:
to USA 10 to 21 business days sometimes longer
to Europe 7 days to 14 Days. & I ship from Alberta
My delivery times to Europe seem to be faster than to USA for some reason, I can only think it is USA Customs that holds things up.
Thanks for the response. I really did not expect such a quick response from a "Pink" if one at all, so thanks again!,
I hope they get it fixed fast. I also hope that they replace the error with accurate and real information and not the information that Canada Post tries to make us believe.
Speaking of delivery times for Small & light Packets to the USA and Europe. What delivery times are the rest of you getting to USA & Europe? It might also be informative to let us know where you ship from as well.
For small & light packet I am getting:
to USA 10 to 21 business days sometimes longer
to Europe 7 days to 14 Days. & I ship from Alberta
My delivery times to Europe seem to be faster than to USA for some reason, I can only think it is USA Customs that holds things up.
Hi All,
It really does not matter what the estimates by whoever are or who is the cause of the delays.
What does matter is that we the Sellers and eBay advertise factual and realistic information to the Buyers. By setting the Buyers expectations higher then is actually possible to deliver seems fraudulent somehow to me not to mention confusing to the buyer. eBay says one delivery time I say another who is the buyer to believe? Also misleading the buyer in this fashion also creates an injustice toward the seller with the new upcoming feedback/DSR's system.
It really does not matter what the estimates by whoever are or who is the cause of the delays.
What does matter is that we the Sellers and eBay advertise factual and realistic information to the Buyers. By setting the Buyers expectations higher then is actually possible to deliver seems fraudulent somehow to me not to mention confusing to the buyer. eBay says one delivery time I say another who is the buyer to believe? Also misleading the buyer in this fashion also creates an injustice toward the seller with the new upcoming feedback/DSR's system.
