failure to send combined invoice

[cowgirl4ever_69]

Ebay has recently taken out a failure to pay claim against my account. The seller that was involved, accepted the claim and revoked their items for me to purchase. I have been in constant contact with the seller, for the past 20 days trying to resolve the issue. What really has happened is that the 2 listings I agreed to purchase, stated a combined shipping rate. I requested it, and heard nothing back from the company for a week. At that time I contact them. I was told to just pay it. When I refused and asked that I be sent the invoice, I was delayed and delayed. Each time being asked to be patient and whatever else. One of the last messages I received from them even told me the invoice would be sent to my email and I could pay it though there. I wrote back politely stating that being asked to complete a transaction outside of ebay was against the rules. I have been waiting very patiently for the combined invoice!!!  What I received instead, was a failure to pay claim. I have gone through all the contact me stuff, but am left feeling helpless. I feel as if this seller should be the one to have action taken against them, and what has been put on my account be discarded. Please help! What can I do!!! Am I in the wrong?? Thanks!

[femmefan1946]

. I wrote back politely stating that being asked to complete a transaction outside of ebay was against the rules

Well, it is and it isn't.

If your seller is in the USA and uses the Global Shipping Program, he actually can't combineand discount shipping. Yet another problem with a poorly designed program.

The workaround, suggested by eBay Canada staffers, is to bill the customer directly through Paypal, referencing the eBay transaction numbers. Both buyer and seller then must manually mark the item as being paid.

As a buyer your concerns would be Buyer Protection and Unpaid Item Disputes.

PP has a very strong Buyer Protection policy so this is not a concern.

In a UID situation, giving the Paypal transaction number shows that the item has in fact been paid.

The other workaround calls for more good faith than is probably left in this transaction. The buyer pays the full amount and the seller reimburses the difference. Again, this is difficult with the GSP.

Did the seller ever send you the PP invoice? Pay it, if it is the originally agreed amount, and put the PP transaction number into the Dispute.

 Well now. That has an effect on the landscape.-- Captain Malcolm Reynolds

[sunshine110victoria]

In combined shipping a seller can take off the GSP to send the items if they wish. It makes for good customer service since you are buying more than 1 item from the seller. I really try to use sellers who are not in the GSP. It is too expensive. I really prefer to deal with UK sellers. Not as expensive.