shipping

Why is eBay using a shipping method that costs so much? If I want to purchase a low value item i have to pay premium shipping costs, it just does not make sense and is costing sellers sales.

An another problem is why a Canadian buyer has to pay US dollars for purchases from Canadian sellers. This is ridiculous and again deters buyers from purchases.

If eBay has a Canadian site, eBay.ca, why is the payment in US dollars?

 

Message 1 of 16
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Re: shipping

"Why is eBay using a shipping method that costs so much?"

 

eBay does not determine the shipping method.,  Each seller does. Many require more expensive methods offering tracking to protect themselves.

 

If you feel the seller could use a cheaper shipping method, I suggest you contact the seller and ask.  Some may agree with your request but most will not.

 

"If eBay has a Canadian site, eBay.ca, why is the payment in US dollars?"

 

The currency is determined by the seller, not eBay.  Most American sellers list and sell in US$. Many Canadian sellers prefer to use US$ since most of their sales are to the USA or worldwide where US$ is best understood. 

 

A few Canadian sellers listing in US$ may agree to accept equivalent Cdn$ in payment but you must get agreement from the seller prior to making your purchase or placing your bid.  The eBay and PayPal systems are set up to accept payment in the currency of the listing and it is time consuming to transact in Cdn$ if the listing is in US$.

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Re: shipping


@pierrelebel wrote:

"Why is eBay using a shipping method that costs so much?"

 

eBay does not determine the shipping method.,  Each seller does. Many require more expensive methods offering tracking to protect themselves.

 

If you feel the seller could use a cheaper shipping method, I suggest you contact the seller and ask.  Some may agree with your request but most will not.

 

"If eBay has a Canadian site, eBay.ca, why is the payment in US dollars?"

 

The currency is determined by the seller, not eBay.  Most American sellers list and sell in US$. Many Canadian sellers prefer to use US$ since most of their sales are to the USA or worldwide where US$ is best understood. 

 

A few Canadian sellers listing in US$ may agree to accept equivalent Cdn$ in payment but you must get agreement from the seller prior to making your purchase or placing your bid.  The eBay and PayPal systems are set up to accept payment in the currency of the listing and it is time consuming to transact in Cdn$ if the listing is in US$.


Does that mean then that the Canadian buyer buying from a Canadian seller that lists items in U.S. currency gets dinged on the PayPal exchange rates?

 

I'm going to add "concurrency conversion markup" to my growing list of negatives with buying on eBay;

- Currency conversion markup
- Expensive shipping because of the Global Shipping Program
- Expensive shipping compared to large online shops where shipping is mostly free for larger orders
- Inconsistency in buying experience in that you are often dealing with different sellers

- Winning the auction and sending payment to an unknown person with an unknown name, address and contact information, yet the seller knows my name and address
- Non-responding sellers, shill bidders, fakes and fraud and no warranty
- Sellers that don't provide the tracking number when the shipping is tracked
- Sellers that ship items in just plastic bags not even a box
- Sellers that take weeks/months to package the item and go down to the post office
- Sellers that don't answer questions or half-answer questions or take forever to respond

- Never-ending annoying and ridiculous bugs with the eBay interface

 

Message 3 of 16
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Re: shipping


@winepress780 wrote:


Does that mean then that the Canadian buyer buying from a Canadian seller that lists items in U.S. currency gets dinged on the PayPal exchange rates?

 


 

In the same way that you get dinged when using most credit cards, banks, etc to pay in USD. The seller gets dinged as well going back the other direction as well. Large online stores that price in Canadian are buying in USD and managing currency conversions themselves or buying in CAD from a distributors that is adding their hedge to their USD purchases. Anyway you look at it there is a currency hedge in place in the supply chain as USD is the universal method of settlement on the supply side.

 


 

 Expensive shipping compared to large online shops where shipping is mostly free for larger orders

 


 

Most sellers are not large multinational corporations. Large online shops are building into their cost and are taking extremely low margins in a trade off for cashflow versus margin. That isn't something most small to medium businesses are going to do when they don't have access to foreign tax shelters.

 


- Winning the auction and sending payment to an unknown person with an unknown name, address and contact information, yet the seller knows my name and address

 


 

You can request a seller's contact details. If you don't want people to know your address, there is always the option of a post office box.

 


- Non-responding sellers, shill bidders, fakes and fraud and no warranty


 

 

Some of those same issues are also a problem on large online shops. In fact they regularly purge their seller base for this reason and have themselves been found to have been selling grey market/counterfeit product. Large online retailers that offer a marketplace for third parties all have the same issues.

 

 

 

 

 

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Re: shipping

hlmacdon
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@jimmy63704 wrote:

Why is eBay using a shipping method that costs so much? If I want to purchase a low value item i have to pay premium shipping costs, it just does not make sense and is costing sellers sales.


That is the problem. Trying to buy a one off low value item and ship within/to a country like Canada where parcel rates are amongst the highest in the world just isn't a very practical thing to be doing. There are some exceptions where lettermail can be used, but lettermail isn't intended to be used to ship products and isn't a trackable/insurable method. Ultimately it is up to a seller to decide if they want to take that risk.

Message 5 of 16
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Re: shipping

I find some of the same issues with eBay, and I hardly ever shop on it anymore. Problem solved 🙂
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Re: shipping


@sequinsnvelvet wrote:
I find some of the same issues with eBay, and I hardly ever shop on it anymore. Problem solved 🙂

Unfortunately there are some items are only available on eBay. It's crazy when you think about sending money to some random person who you've never met and don't even know their name or address. But this is what you have to do if you are buying on eBay (and selling has similar complimentary issues with trust.)

For this reason IMO it is absolutely dumb to buy (or sell) anything on eBay more than you are willing to lose. It is naive to trust that somehow eBay or PayPal will provide you with "protection." eBay/PayPal are just a medium and are only providing the platform for two totally random people to engage in a buy/sell financial transaction. That alone is a recipe for a quick and convenient fraud.

Message 7 of 16
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Re: shipping


@hlmacdon wrote:

@winepress780 wrote:


 

- Non-responding sellers, shill bidders, fakes and fraud and no warranty


 

 

Some of those same issues are also a problem on large online shops. In fact they regularly purge their seller base for this reason and have themselves been found to have been selling grey market/counterfeit product. Large online retailers that offer a marketplace for third parties all have the same issues.


I don't doubt that there are some fraudulent or fake online "businesses" also, but if you do your research you can pretty much avoid them and only deal with trusted and specialized online shops that sell genuine products. With these businesses you are not dealing with some random person on the Internet where you don't even know their name or address like with eBay. If you are dealing with a good business they actually need/want your business and the best offer free shipping and warranty. I'm talking about free shipping for orders over as little as $50 CDN.

Message 8 of 16
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Re: shipping

 

Hello 'winepress', 

Gosh, I've enjoyed your posts today.  I'm always up for a bit of humour. Smiley Very Happy

 

<<my growing list of negatives with buying on eBay;
- Currency conversion markup>>

 

Well, if you're just not happy here there is nothing anyone can do to change how you feel.  And you do make a lot of 

truly good points, - issues that have been brought up frequently everywhere on the boards.

 

But okay, - currency conversion.  Any time we buy in something other than Canadian $$, there will be the conversion 

rate plus a bit of mark up.  Ebay is actually one of the 'milder' places.  

 

I have a favourite online bookstore I buy from and items there are all listed in US dollars.  It is the currency of the site, 

and not chosen by sellers.  On Jan 18 my purchases there came out with a rate of 1.491048593.  That's nearly 

a buck and a half for every listed US dollar.  Ouch.  My credit card charged that.  My Jan 18 ebay purchases were

converted by paypal which were actually less.  

The dollar was really low then, but paypal's conversion rate/fee was slightly less than what was charged by my card.

 

More to the point is that you won't find many online sites not selling in US dollars (or other currencies if you shop in 

Europe).  In Canada  I can think of one, maybe two.

 


<<- Expensive shipping because of the Global Shipping Program>>

 

Haha, no argument here!  But that's a reason to avoid GSP items, not ebay.  Just set up your Search for Canada Only

or when using North America, train your eyes to skip past those GSP listings.

 

 

<<- Expensive shipping compared to large online shops where shipping is mostly free for larger orders>>

 

But what if you don't want a larger order?  And you know, of course, that shipping is never "free", not anywhere, --

it is simply included in the price.

Ebay does not set the shipping prices, - the world's postal systems does that.

 

 

<<- Inconsistency in buying experience in that you are often dealing with different sellers >>

 

Well, I suppose if you see that as a 'bad' thing. . . . 

 

 

<<- Winning the auction and sending payment to an unknown person with an unknown name, address and contact

information, yet the seller knows my name and address>>

 

If you are fearful of this aspect  then yes, dealing online with strangers is definitely not for you.  But even so, handlers at

those large sites you mention will also see your name and address.  After all, how can anyone send you anything without it?

 

But you're not seriously suggesting that someone is going to get on a plane and show up at your door because you once 

bought something from him on ebay, are you?

 


<<- Non-responding sellers, shill bidders, fakes and fraud and no warranty >>

 

True, so true, can't argue with that.  Well, I'm not "arguing" with any of it.  Smiley Wink   But certianly you need to choose

your sellers carefully.  There will always be those kinds of people in the world, not just here but outside of ebay as well.  

It is as old as humanity.  In all your financial transactions you need to use your smarts.  

 

 

<< - Sellers that don't provide the tracking number when the shipping is tracked>>

 

It's annoying, you bet, especially for people who want to be available to receive the item because finding a slip of paper

on the door means having to somehow get to a postal outlet.  For people who don't get around well, this is a whopping

inconvenience and may even be expensive.  

So the wisest thing to do is ask the seller for the tracking number for those items that were costly enough to have one.  

 

 

<< - Sellers that ship items in just plastic bags not even a box>>

 

Haha, okay, you got me there.  I once had a seller mail a large porcelain plate from the UK in a plastic bag.  Most shocking 

of all is that it survived the trip.  

 

 

<<- Sellers that take weeks/months to package the item and go down to the post office>>

 

Do they?  You'll know by the postmark when it got into the system (not by how long it takes to arrive).  Occasionally a 

seller is unaware of paypal's 21-day hold on funds for new sellers and thinks that the problem is with the buyer's

payment and won't ship until that time has passed.  

Weigh that up against some of those large retailers who have items listed that are not in stock but will accept orders 

for them anyway.  Months go by until the large retailer finally concedes that the item will never be made available and 

the order is cancelled and the buyer not charged.

It's just not a perfect world. Smiley Happy

 

 

<<- Sellers that don't answer questions or half-answer questions or take forever to respond >>

 

And you have had fast and detailed responses to you inquiries on those other large retail sites, have you?  

Maybe you have.  I, on the other hand, have no difficulty at all with responses from ebay sellers.  Sure, there will always 

be the odd time when someone does not answer.  I take that to mean he does not want to sell to Canada and so I am

always delighted to find another seller. 

 

 

<<- Never-ending annoying and ridiculous bugs with the eBay interface>>

 

I blame technology.  I have sometimes been to the bank and they cannot complete my transaction because the 

system is down.  It happens on ebay, perhaps because the whole thing is so big.  I just don't think that this infuriating 

technological set-back is sufficient reason to shun ebay, but that's me. 

 

 

If you simply don't want to shop on ebay then no one can change your mind.  But when you make an online payment 

it is always processed by paypal at the checkout, whether from a paypal account or directly from a credit card.  

Those thieving hordes of strangers you are worried about never see your payment information.  If you do not want them 

to see where you live you can always get a post office box.  Canadian post office boxes (those inside a post office or 

postal outlet like in a Shopper's) are as safe as a bank vault, and about as fiercely protected.  

 

You can have a wonderful time on ebay, payments are as safe as anywhere (safer than a lot of small private sales sites), 

just choose your sellers carefully, read their feedback - are there any genuine complaints?  When asking questions be 

clear, concise and polite, and give them ample time to get back to you (they have real lives, most of them).

 

Decide what is most important to you (low costs, safe delivery, privacy, etc) and set up your searches accordingly.

Conduct yourself to get the most out of your shopping experience by focusing on the issues that matter to you.

And always use your own brains. Smiley Happy

 

 

 

 

 

Message 9 of 16
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Re: shipping

Let's put this in simpler terms so you do not put your spin on the issue.

 

The cost of shipping low cost items is not fair. 

 

The sellers are losing sales, the buyers are missing out on getting the item they want.

 

EBay provides a method for shipping.

 

The sevice provided by the shipper is generally excellent.

 

The service provided via eBay, is not relevant for low cost purchases.

 

eBay is in the business to have buyer and sellers make transactions.

 

If eBay does not provide method or means to have low cost items shipped at an affordable cost then they are not doing a good job at their  business.

 

Your answers spins the issue on to the sellers and buyers, but it is your business and your bushess is to provide a service for the sellers and buyers.

If eBay chooses to do business this way then so be it, but every one loses.

 

Message 10 of 16
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Re: shipping


@jimmy63704 wrote:

Let's put this in simpler terms so you do not put your spin on the issue.

 

The cost of shipping low cost items is not fair. 

 

The sellers are losing sales, the buyers are missing out on getting the item they want.

 

EBay provides a method for shipping.

 

The sevice provided by the shipper is generally excellent.

 

The service provided via eBay, is not relevant for low cost purchases.

 

eBay is in the business to have buyer and sellers make transactions.

 

If eBay does not provide method or means to have low cost items shipped at an affordable cost then they are not doing a good job at their  business.

 

Your answers spins the issue on to the sellers and buyers, but it is your business and your bushess is to provide a service for the sellers and buyers.

If eBay chooses to do business this way then so be it, but every one loses.

 


Pierre does not put "spin" on things.  He simply states the way things are based on his considerable background in sales by mail and in a brick and mortar environment.  He has an understanding of how eBay operates that outstrips most of us.

What your "simpler terms" don't take into consideration is that it costs the same to ship a 400 gram item whether its value is $10 or $100.  In addition, eBay's "shipping" program is probably better described as a forwarding service.  As such, as a buyer you're paying for two sets of shipping charges.  The first charge is the seller's charge for shipping the item to the forwarding hub in Kentucky, while the second charge is from Pitney Bowes (administrators of the Global Shipping Program) to ship the item from Kentucky to you.  These two charges can boost shipping's proportion of the item's total cost.  In addition, if the seller doesn't provide eBay and Pitney Bowes with adequate information on the item's shipping size and weight, PB has to make something up based on the item's categorization.  Is that "fair"?  Or is it simply what it is?


Sure the program isn't great for modestly priced, lightweight items,  but what shipping method other than letter mail is?  (And even then, it's not terribly economical for items that are in the upper reaches of letter mail's weight/size limits.)   Compare the price of sending a 500 gram item from the US to Canada by First Class International (letter post) to sending it by parcel post (Priority International).  Both items are sent by mail, but the price is quite different.   The Global Shipping Program is not set up as a letter mail consolidation service, so you're paying for something closer to "parcel" rates than "letter" rates.

And since the Global Shipping Program appears to be largely used by sellers who are either unaware that they're using it or who would unlikely be offering international shipping without it, I'd have to disagree that sellers are "losing" by using it as one can't lose what one never had in the first place.

Message 11 of 16
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Re: shipping


@jimmy63704 wrote:

 

The cost of shipping low cost items is not fair. 

  

EBay provides a method for shipping.

 

The sevice provided by the shipper is generally excellent.

 

The service provided via eBay, is not relevant for low cost purchases.

 

eBay is in the business to have buyer and sellers make transactions.

 

If eBay does not provide method or means to have low cost items shipped at an affordable cost then they are not doing a good job at their  business.

 

Your answers spins the issue on to the sellers and buyers, but it is your business and your bushess is to provide a service for the sellers and buyers.

If eBay chooses to do business this way then so be it, but every one loses.

 


Ebay does not provide a shipping service. They provide a venue for third parties to offer shipping services to their customer base. Their function in this equation is to leverage their business volume to negotiate discounted rates from these third parties, which in turn they pass on to their customer base to facilitate business. If you wish to buy low cost items with low cost shipping, you can always focus on the Chinese/HK seller base, as their government heavily subsidizes shipping costs to encourage exports. If you want to buy from elsewhere you unfortunately have to deal with the reality of shipping costs.  

Message 12 of 16
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Re: shipping

That is absolutely correct but does not resolve the issue to increase sales on low cost items, it only states the facts. The items I want to buy are not from China/HK. I don't have a solution because I am not in that business. I do read your answers with interest to help me get a better understanding of the issue. Thanks
Message 13 of 16
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Re: shipping

Thanks for your reply, I read it with interset. I do understand that EBay does not provide shipping services. But they are in the business of providing a platform for buyers and sellers. I am not sure how it works but they must have the ability to arrange for the shipping of low cost items at a reasonable cost.
Message 14 of 16
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Re: shipping

Interesting answer. You provide some good information. I do use the Canad Post system for parcels, I use judge ment on selecting services they offered base on time and value of the item I am shipping. I can still send I item buy snail mail ar a reasonable cost. What I would like to point out is if I am buying a low cost item and it gets lost stollen etc, I may be disappointed but I will not be out of pocket buy much. I am willing to take the risk.

Message 15 of 16
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Re: shipping


@jimmy63704 wrote:

Interesting answer. You provide some good information. I do use the Canad Post system for parcels, I use judge ment on selecting services they offered base on time and value of the item I am shipping. I can still send I item buy snail mail ar a reasonable cost. What I would like to point out is if I am buying a low cost item and it gets lost stollen etc, I may be disappointed but I will not be out of pocket buy much. I am willing to take the risk.


Unfortunately with Canada Post there is a limit (physically) as to what can be sent other than parcel. While you as a private individual may be willing to send stuff at your own risk, established sellers have to weigh that risk more carefully. Other available low cost options are untracked and issues such as too many not received items can put a paypal account at risk, and under the new late arrival system untracked items, put a top rated seller at risk of losing their top rated seller status. Top rated seller status represents a savings of thousands of dollars a year in ebay fees for some sellers. For US sellers, delivery confirmation/tracking is limited to select countries and has to be purchased through an electronic postage vendor, something those who still go to the post offices are not necessarily aware of. With this in mind and weighed against the small profit that low cost items provide, some sellers may opt to only ship tracked or through third party services such as the global shipping program.

 

These sort of issues around low cost items are why you see a resurgence in face to face, individual to individual selling for low cost items, through local bidding sites, social media, etc.

 

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