January "Ask a Seller"

tyler@ebay
Community Member

Howdy everyone - 

 

In the spirit of trying something new I want to begin a new monthly post feature called "Ask a Seller". I've collected some questions from new and intermediate sellers over the last few months and would love to have your input on these. Hoping that these can spark good conversation and be a resource for folks getting started.

 

And so with that introduction (drumroll), here's this month's question:

What's one piece of advice you would give someone just starting out on eBay?

Tyler,
eBay
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January "Ask a Seller"

Another reason new and unique things sales dwindle is that others notice these things are selling well and guess what all the sudden 7 other people are selling the same thing....
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January "Ask a Seller"

Never say something is "rare"...

 

Because as soon as it is listed, many more of the same item will be listed.....  most likely also as a rare item....

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January "Ask a Seller"

Look carefully and thoroughly at shipping options and cost.  Can you sell your items at a competitive price, especially vs US sellers ? Keep in mind your price will include shipping. Where is your market? If you expect most of your buyers to be in the US,

consider if it is feasible for you to ship by USPS; If you are anywhere near the US border, or near one of the cross-border mail services, USPS shipping costs to the US (and international) are much less than mailing from Canada.

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January "Ask a Seller"

If you are a seller and have a buyer messages you asking where their *&^%$#! (language for effect only-No swearing actually took place) their parcel is, (especially if it was shipped internationally), please try to nicely explain it may have been held up in customs or was could have been involved in a miss-sort/weather/strike or system overload situation. That weekends ARE NOT officially included in the delivery time. Delivery times are approximated only.  These assorted situations are beyond a sellers control.

 

Please confirm tracking. If it was manually entered, that it was done correctly and forward tracking to the buyer if they do not have, giving them any websites involved. It's also possible, as a seller you missed the pickup time when dropping off and it was not pick up till the next day causing scanning discrepancies.

 

If they could please be patient, their understanding is appreciated. If it is unrealistically late please file a claim accordingly and try to remain in contact(That hopefully works both ways). Dealing pro-actively, with these kinds of situations is very important when it comes to keeping the customer happy.

 

-Lotz

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January "Ask a Seller"

a) Screenshots. Take screenshots everywhere, pre-postage purchase, post-postage purchase. Everything. Keep them like you keep receipts. These are lifesavers.

b) Records. A General Journal, receipts and good books. This will tell you your budget, your margins, everything. It makes the government happy and your life easier.

c) Customs. If you live near the border use USPS. Take your sales through commercial. There is a learning curve but it's worth the effort.  (If you don't find a service that does.)

d) Postage. Buy a digital postal scale. Use the scale.

e) Shipping. Always use tracking, full insurance and signature confirmation. No Exceptions. (When available.) And make sure that all packages are physically scanned with a receipt at the post office.

g) Partial Refunds. Don't do it, ever. If the buyer wants the item they will keep it. If they don't it can be returned (at your cost if its not as described; at theirs if it is). Partial Refunds, in our experience have been scammers.

h) Don't sell to Private Feedback. Or request PF members make their feedback public for you can see then switch it back. FB received is NOT FB given. There's a difference and as a seller this is where scammers hide their exploits.

h) Listen. Sometimes its hard to find what you're looking for; other times it comes to you. *Try Ubik: Use with caution and only as directed.*

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January "Ask a Seller"

I do not know who posted this originally but definitely sage advise and something most sellers may not even consider.

 

Heaven forbid a seller is unable to get to their eBay account(s) due to some unforeseen event, it would be a good idea if a close family member has access to them with the basics to be able to, at a minimum, put an account on hold or advise eBay of any extenuating circumstances.

 

-Lotz

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January "Ask a Seller"

For anyone new starting out I would advise them to do a proper analysis on the logistics involved with selling the products they are choosing to focus on before they actually begin selling. It is easy to fall into the comfort zone of selling a product you are familiar with and not actually analyze if it is something that makes sense to sell online. Product knowledge is important but it is a smaller part of the ecommerce equation these days.  Look at your logistics model and how that relates to eBay's algorithm which prioritizes listings with faster deliverability. Customers want product that is readily available, is fairly priced, and can reach them in a short period of time. Ebay is entirely geared to pairing those customers with sellers who can meet their needs.

 

Look very carefully at the average selling prices in your category and what the typical shipping rates are for the product. Ensure that all of your shipping prices are setup where possible to show regionalized rates. If you use flat rate shipping without thinking things through you may be grossly overcharging shipping for some of the most populous markets for the benefit of lowering shipping costs for the least populous markets. 

 

Think about your logistics costs as a percentage of the cost of the item you are selling. If you are looking at selling products with a low average selling price and a relatively high shipping cost then reconsider. If you are choosing an established category then understand that how fast you can get product to a customer is going to play a large role in your success even if you have a competitive product and shipping price. If you are fortunate enough to be located near the border, look into international package forwarding services that can reduce your shipping costs and increase delivery speed for your international sales. 

 

Unless you have exclusivity, an advantage on availability or pricing, or you are competing in a category with little competition the above is critical to actually growing your sales. Don't invest in inventory before you have this nailed down. When you do invest in inventory, look at how quickly you are turning that inventory over rather than just your sales revenue. Be willing to be honest about geographical limitations that may impact your logistics costs and consider alternate products that are better suited to those limitations, even if they are way outside of your wheelhouse. You can learn a new product category but you are not going to reinvent the shipping industry.

 

 

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January "Ask a Seller"


tyler@ebay wrote:

Awww shucks @lotzofuniquegoodies - thanks for making my morning! Smiley Embarassed


eh, lotz insinuating to spam the living daylights out of your inbox. 😉

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January "Ask a Seller"

I would add this: KNOW, do not guess, what it will cost to have a returned item shipped back to you. I had a new in box item, turned out to be defective, so naturally had to accept the return.
Problem was, Canada to USA shipping was about $20.
USA to Canada shipping was about $40... 😮
Fortunately for me, the buyer was a truly nice, decent person, and THEY offered to split the return postage cost@
This was GREATLY APPRECIATED, and completely unexpected.

And NOT something a seller can or should EVER expect or count on!

Most items, if defective, you'll want them returned. Putting batteries in the wrong way, for example, can get you a negative feedback and return. Nothing wrong with the item, and it is good for resale, but you will not know this if you write off the item and original shipping costs to save the cost of a return.
Just be aware of what it will cost you to GET the item back. Losing more in postage than the item was sold for is a really nasty shock...
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January "Ask a Seller"

Be patient, very patient... things change a lot. You have to be prepared to keep learning. I've been on here for a while and I'm still learning.


You only fail when you don't try!
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January "Ask a Seller"

tyler@ebay
Community Member

Thanks for all your contributions this past month for our first 'Ask a Seller' segment. 

 

If you have a question you'd like some business insight into from your peers please send a private message to tyler@ebay for consideration!

Tyler,
eBay
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