About Refunds. Very Annoying.

[sylviebee]

I received a badly broken item and filed a case.    I paid 21.20 pounds for the item and only received 19.65 pound refund.  So that was about C$2.50 short.

In this case the seller packaged so poorly breakage was almost guaranteed.

That's annoying and makes me wonder how much I'll have to sacrifice when the item is expensive.

I was aware that PP was holding some of the money back but thought it would come of the seller's pocket, not the buyers.

[femmefan1946]

Check xe.com for the exchange rate on the pound the day you paid and the day you were refunded.

Also the price to buy pounds (or any currency) is higher than the price to sell pounds.

Buyers don't pay fees to Paypal, but most of the difference is probably the fall of the pound.

Blame Boris Johnson, not Paypal.

[snoopwiz]

Possible currency exchange differential.  You could take screen shots of your payment vrs the refund, showing the difference, asking the seller to make up the difference. 

[silverpinups]

"In this case the seller packaged so poorly breakage was almost guaranteed".

Make sure you leave the appropriate feedback for the transaction. Nothing annoys me more then poor packaging!

[femmefan1946]

I have to disagree about asking the seller to make up the difference.

The seller received £21.20 and refunded £21.20.

That Boris Johnson is screwing up the British economy is not the seller's responsibility.

If the pound had gone the other way, would we be encouraging the buyer to refund the seller?

[sylviebee]

Not just poor packaging.  There was glue residue where she'd tried repairing a previous break while the piece was sold as damage free.

Then, she blamed the PO for breaking it.

I have to think that these sellers often or even  usually get away with it.  I do believe that there a lot of buyers who just let these things slide and/or don't "get it."

Dealing with this type of thing is always stressful and a lot of buyers just don't want to deal with it so they let things slide.................. exactly the way I did when I was a newbie and now I have a pile of mistakes to deal with as a result/

[ichopshop]

What was the currency of the purchase?  If it was in £ then you should have received your £21.20 refund.  Maybe I'm confused.

Ian

[snoopwiz]

I have to disagree about asking the seller to make up the difference.

The seller received £21.20 and refunded £21.20.

That Boris Johnson is screwing up the British economy is not the seller's responsibility.

If the pound had gone the other way, would we be encouraging the buyer to refund the seller?

I will have to respectfully disagree with you on that as, it is a seller's responsibility, if it is deemed to be their error (NAD INR) then it is up to them to make the buyer whole. It is not the buyers fault nor should they be out of pocket if the seller does a pee-poor job of packing, You, as the buyer paid x amount, you as the buyer deserve the exact same as a refund. The fluctuating dollar/pound, new government etc should not factor into the equation. Whole is just that, whole. Period. 

[momcqueen]

The last time that happened to me, I called the credit card company who processed my currency conversion transaction, and they gave me a courtesy refund of the payment processing fee.

My situation was different, however. I placed an order for an item coming from the USA and the seller immediately cancelled it for being out-of-stock yet I didn't get all my money back due to payment processing fees and the value of cashing in versus out being different. 

[retroman_studios]

Yeah, I had the same thing happen to me a few years back.

Nothing you can do unless you have a source of funds that are in the currency the seller uses.