Being charged Duty fees on a GSP item

[dagobahgeneralstore]

What am I supposed to do about this?
Made a purchase through the GSP because I needed an item that as only available from one seller. I had no choice 😞
They finally arrive today & Canada Post wants duty fees. If ebay wants to pretend that's what we're paying them for then we sure shouldn't be charged again when the item arrives.
The last time I bought something through the GSP they sent it to a different city & told me too bad cuz it said it was delivered so I don't expect them to be very helpful about this.
Anyone else have this happen to them? Any advice?

[ypdc_dennis]

Check to make sure the Seller did not mail directly to you instead of through the GSP center in Kentucky.

....

From https://www.pitneybowes.com/us/support/account/global-ecommerce-cross-border-shipping-support.html

Find answers and assistance for Pitney Bowes Global Shipping Programs (GSP) using the following contact information:

• For eBay Global Shipping Program (GSP): 
  • Click the "Customer Support" link at the top of most eBay.com pages.
  • Click the "Contact eBay" tab and sign in.
  • Select the topic that fits your question or concern. If your issue is not resolved with the information provided, please click the "Call us" link.
    • You'll see a phone number and a PIN to use.
    • The PIN expires within 15 minutes, so if you're not able to call eBay within that timeframe, please click the "Call us" link again for a new PIN.

• When you are connected with a customer service rep, specify your concern and they will forward you to the team are best qualified to assist you in this matter.  Note: For non-tracking issues, call eBay: 866.540.3229.

[marnotom!]

Just a quick thing to tack onto @ypdc_dennis' excellent post:

If your item was forwarded through the GSP, the address label should have a return address in Canada on it (most likely the Canada Post Gateway in Mississauga) and not the seller's US address.

Suggest you contact customer service as quoted in Dennis's post. If you get nowhere with that, perhaps have a go at filing a PayPal claim for PitneyBowes' portion of the sale. If nothing else, that should get someone's attention. Have the UPAA tracking number as evidence that the item didn't go through GSP channels, but be sure you check the tracking information first to ensure that's what happened:

https://tracking.pb.com/