Comments about the Global Shipping Program

Feel free to share your thoughts about the Global Shipping Program here. 

 

A few questions to get the ball rolling:

 

  • What has worked well for you with the Global Shipping Program?
  • Any ideas to help improve the experience for Canadian buyers?
  • What has deterred you from buying items offered using the Global Shipping Program?
  • How have you managed to search for items outside the program?

Please try & keep the comments constructive 🙂

 

If you have any questions about the program, please post them here.

~Kalvin
eBay.ca Community Manager

kalvin@ebay.com

Message 1 of 6,171
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Re: Comments about the Global Shipping Program


@i*m-still-here wrote:


Now I come here to glance at the thread now and then because the GSP is a major force in my every day eBay buying experience but I no longer go into detail for obvious reasons.


 

 

Your GSP sellers shipping to Canada might find this alternative useful.

 

http://pages.ebay.com/help/sell/shipping-globally.html#offering

 

GSP alternative.JPG

Message 1541 of 6,171
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Re: Comments about the Global Shipping Program


@i*m-still-here wrote:

@marnotom! wrote:

 


You don't generally go into a lot of details about your purchases, but I would surmise that a lot of those "issues" that you're encountering in your purchases are with the sellers, rather than with the GSP itself.

_________________________________________

 

marnotom:  You surmise incorrectly.

 

In the past I have gone into lengthy detail about my very unpleasant GSP purchases and was viciously attacked every time I did so.

 

Now I come here to glance at the thread now and then because the GSP is a major force in my every day eBay buying experience but I no longer go into detail for obvious reasons.

 


(Speaking generally here — not toward any one person...)

 

This is the sort of atmosphere I am starting to hate  at these forums and thus part of why I've scaled back my posting, consider:

 

Every time someone has a bad GSP experience and posts about it, there are a select group of individuals at these forums that feel the need to point out holes in the post in a format that comes off rather passive-agressive. This makes these forums rather unwelcoming if there are a group of older members who constantly go around saying "Yes, but you're wrong..." all the time. In my view it makes these forums outright hostile for some where a new member may feel they're being slighted by the more experienced memberbase while already stressed about a transaction gone wrong (e.g. spending more money than they were shown). Often this slighting includes cherrypicking bits and pieces of the complainant's post and responding to it as if the rest of the post doesn't exist or treating them as if they're seeing things that aren't there.

 

Every experience is valuable and should be orderly accepted as another perspective on this issue. These forums should not be a means to try to convince their issues did not happen. The fact people are posting in confusion or frustration about the GSP at all is a sign that the programme is flawed in its structure. Sure if it was one or two posts per month, there'd be reason to treat them as the exception but now GSP issues in Canada have become the rule for the reasons highlighted in this very thread.

 

I would encourage older members on these forums to understand that while yes, you may hold all kinds of resources, data, details and so forth that you should formulate your posts to be open and accepting of the poster's plight, perhaps instead of trying to post all kinds of data and legal/policy resources, what would be a better perspective is ask questions, try to open up dialogue, try to understand and address the issues with their perspective in mind, not with "But the CBSA does X while eBay does Y" or "But $4 is to PBI, $10 to shipping center, can't do any different".  While these may be the facts, it makes people feel that all "expert"/"experienced" responses on these forums are from a can or expressly designed to shut down GSP conversation rather than encourage it to add more data points to the issue at hand.

 

I would encourage experienced members to understand the emotions but try to work information out from those emotions that can be used as empirical data about the GSP's performance, don't waste those opportunities for the sake of being "right". You may be right in all intents and purposes, but understand that on forums there's more than simply being right, these forums are a conversation tool, not a Q and A site like "Yahoo Answers".

 

The GSP may not be the most flexible of programmes and may not have recourse mechanisms against the programme itself, but at least let these people feel they can get their situation out there via these forums and have a sense of recourse.

Message 1542 of 6,171
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Re: Comments about the Global Shipping Program


@kxeron wrote:

@i*m-still-here wrote:

@marnotom! wrote:

 


You don't generally go into a lot of details about your purchases, but I would surmise that a lot of those "issues" that you're encountering in your purchases are with the sellers, rather than with the GSP itself.

_________________________________________

 

marnotom:  You surmise incorrectly.

 

In the past I have gone into lengthy detail about my very unpleasant GSP purchases and was viciously attacked every time I did so.

 

Now I come here to glance at the thread now and then because the GSP is a major force in my every day eBay buying experience but I no longer go into detail for obvious reasons.

 


(Speaking generally here — not toward any one person...)

 

This is the sort of atmosphere I am starting to hate  at these forums and thus part of why I've scaled back my posting, consider:

 

Every time someone has a bad GSP experience and posts about it, there are a select group of individuals at these forums that feel the need to point out holes in the post in a format that comes off rather passive-agressive. This makes these forums rather unwelcoming if there are a group of older members who constantly go around saying "Yes, but you're wrong..." all the time. In my view it makes these forums outright hostile for some where a new member may feel they're being slighted by the more experienced memberbase while already stressed about a transaction gone wrong (e.g. spending more money than they were shown). Often this slighting includes cherrypicking bits and pieces of the complainant's post and responding to it as if the rest of the post doesn't exist or treating them as if they're seeing things that aren't there.

 

Every experience is valuable and should be orderly accepted as another perspective on this issue. These forums should not be a means to try to convince their issues did not happen. The fact people are posting in confusion or frustration about the GSP at all is a sign that the programme is flawed in its structure. Sure if it was one or two posts per month, there'd be reason to treat them as the exception but now GSP issues in Canada have become the rule for the reasons highlighted in this very thread.

 

I would encourage older members on these forums to understand that while yes, you may hold all kinds of resources, data, details and so forth that you should formulate your posts to be open and accepting of the poster's plight, perhaps instead of trying to post all kinds of data and legal/policy resources, what would be a better perspective is ask questions, try to open up dialogue, try to understand and address the issues with their perspective in mind, not with "But the CBSA does X while eBay does Y" or "But $4 is to PBI, $10 to shipping center, can't do any different".  While these may be the facts, it makes people feel that all "expert"/"experienced" responses on these forums are from a can or expressly designed to shut down GSP conversation rather than encourage it to add more data points to the issue at hand.

 

I would encourage experienced members to understand the emotions but try to work information out from those emotions that can be used as empirical data about the GSP's performance, don't waste those opportunities for the sake of being "right". You may be right in all intents and purposes, but understand that on forums there's more than simply being right, these forums are a conversation tool, not a Q and A site like "Yahoo Answers".

 

The GSP may not be the most flexible of programmes and may not have recourse mechanisms against the programme itself, but at least let these people feel they can get their situation out there via these forums and have a sense of recourse.


From what i read these members have no experience using the GSP, they, talk the talk , copy and paste information from  Ebays web site that does very little if no good helping  some-one that posts on here that has had a real transaction with GSP  that went bad.

 

Its like well maybe if you had read this, things would have been different,and there is around about hints that the buyer should have did this or that............... pretty strange to have people posting like they support the GSP but on the other hand , say they don't like it.

That is why i believe the  people that have experience this shipping method.Some of them had been on Ebay a very long time and they know what there talking about, and should not be question in a tone that they may be at fault.

Message 1543 of 6,171
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Re: Comments about the Global Shipping Program


@rick31797 wrote:



From what i read these members have no experience using the GSP, they, talk the talk , copy and paste information from  Ebays web site that does very little if no good helping  some-one that posts on here that has had a real transaction with GSP  that went bad.

 


The posters addressing GSP issues are sellers who buy occasionally.

 

They understand eBay and PayPal rules and regulations very very well.

The also understand import laws in theory, but not in practice.

 

However, what is missing is the experience and input form those who buy here regularly day in and day out.

Views which do not fall into the narrow frame work which is considered acceptable by a small clique of posters who make this board this own is experienced as subversive and too far out to be of any value.

 

These views are quickly snuffed out and, for the most part, the posters behind them can't get out of here fast enough.  

 

That does not mean these views are in fact unusual or at all subversive to the whole.

It only means that they are fresh and new to what has become a very stale forum.

 

 

Message 1544 of 6,171
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Re: Comments about the Global Shipping Program

"what is missing is the experience and input form those who buy here regularly day in and day out."

 

I totally agree with you.

 

It would be refreshing to get specific examples from regular eBay buyers, using their buying ID, and showing what went right or wrong with a specific transaction and, more importantly, offer specific recommendations how to improve the situation instead of blanket condemnation or recommendation.

 

We all know the current GSP system does not work well.  eBay knows the current GSP system does not work well.   Bickering between members will not help solve those problems.

Message 1545 of 6,171
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Re: Comments about the Global Shipping Program


@pierrelebel wrote:

"Bickering between members will not help solve those problems.


Pierre, no one was bickering prior to your post.

 

Inviting it now is not a good idea.

Message 1546 of 6,171
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Re: Comments about the Global Shipping Program


@i*m-still-here wrote:

 

In the past I have gone into lengthy detail about my very unpleasant GSP purchases and was viciously attacked every time I did so.

 

Now I come here to glance at the thread now and then because the GSP is a major force in my every day eBay buying experience but I no longer go into detail for obvious reasons.



I don't recall much in the way of "lengthy detail" or "vicious attacks" on you from any of your GSP posts.  It's been more like vague complaints of how it makes things "difficult" for you.

 

I mean, really, if you really want a seller to sell to you without using the GSP, the process is simple:  Email the seller.  If they agree, they send you an invoice through PayPal or relist the item without the GSP.

 

If they can't figure out how to do that even with a little coaching on your part, that's not the GSP's fault.  That's the seller being a bonehead.

Message 1547 of 6,171
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Re: Comments about the Global Shipping Program

amjoda
Community Member

global shipping charged me $45.00 over what it would cost me for customs charges. That is infuriating. They have the customs charge in the listing but what we don't see is they pad up the shipping cost. I thought I was paying a lot in shipping because the item is fairly heavy, but when I saw the breakdown of payments at PayPal I was floored at how cheap the seller really charged. Never ever ever will I buy from a seller using that system.

 

Not only did that hurt, but Pitney Bowes are using CANPAR for deliveries. Canpar is the worst of the worst. Packages go missing, come damaged, aren't delivered, rude staff and more. Turns out I have to go and pick it up or Canpar will charge me $10 to deliver it again. They don't even let us set up a delivery time. I pity anybody who doesn't have a car because it's far and away from public transit. They'll make two delivery attempts and you have to call them to see what happened to your package and where it is. I live in an apt so they have to buzz up. I was at home for one of the attempts but he was too fast and got away **bleep** him. Some people are complaining because Canpar returns the packages to sender without notifying the buyer.

 

BEWARE

Message 1548 of 6,171
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Re: Comments about the Global Shipping Program

but what we don't see is they pad up the shipping cost. I thought I was paying a lot in shipping because the item is fairly heavy, but when I saw the breakdown of payments at PayPal I was floored at how cheap the seller really charged.

 

The seller is only charging for the shipping from their location to the GSP center in Kentucky. The shipping portion that PB receives is from Kentucky to your location so it usually is more than the sellers shipping portion.

Message 1549 of 6,171
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Re: Comments about the Global Shipping Program

Oh good grief, there are 78 pages of comments on this...

I haven't done a lot of business on eBay lately, and when I saw this thing with extra fees come up I went "what the ****?"

I haven't read the details about WHY someone thought this was a good idea, or WHY sellers can't pack and ship an item the way they always did, rather than having to send it through some third-party distribution center...  You can find the same item from 2 different sellers and one uses the program and one doesn't...

At a glance, it's ridiculous.

Are eBay reps taking note of these comments?  

I have not, and will not, buy anything from sellers using this program -- unless their selling price is so low that the extra fee doesn't really matter.  I've been shopping on here for some collectible items; they are already a bit beyond my budget and I'm not interested in the sellers whose items would come with extra fees on top, so those are potential sales that did not happen.

My 2 cents in case anyone in charge cares... is that I am one more eBay member who dislikes the program and won't use it.

Message 1550 of 6,171
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Re: Comments about the Global Shipping Program


@marnotom! wrote:

I don't recall much in the way of "lengthy detail" or "vicious attacks" on you from any of your GSP posts.  It's been more like vague complaints of how it makes things "difficult" for you.

 

I mean, really, if you really want a seller to sell to you without using the GSP, the process is simple:  Email the seller.  If they agree, they send you an invoice through PayPal or relist the item without the GSP.

 

If they can't figure out how to do that even with a little coaching on your part, that's not the GSP's fault.  That's the seller being a bonehead.


I was one of the first to post about re-packaged items shipped via the GSP and was accused of lying.   Those threads went on and on as I was attacked for my observations that P-B was repackaging items and told it couldn't be so.  Later it became clear that this is exactly what P-B is doing.

 

That was one thread.  I sure remember and there was nothing "vague" about my complaints.  

 

I forced to defend every experience I recounted here ad nauseam.

 

Your advice, which is the same as you offer up over and over and over again is what makes it clear that you are not much of buyer.

You just don't get it.

 

Message 1551 of 6,171
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Re: Comments about the Global Shipping Program

I just bought a wallet from a seller in NY.  The Wallet cost $9.99 and I paid, $5.50 for shipping to the seller.  GSP (Pitney Bowes) charged me an additional $14.  The seller was unaware of this charge and had no intentions of using Pitney Bowes.  I would like to know why there is a $14 charge on a $10 item that weighs very little.  Canadians do not have to pay customs fees on items under $20, so what is this fee for?

Message 1552 of 6,171
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Re: Comments about the Global Shipping Program

It's probably not a custom's fee in your case.

 

You are paying the seller to ship to P-B and also for P-B to ship to you in turn.

 

In other words, you paying for shipping twice.

Quite the system......... eh?

Message 1553 of 6,171
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Re: Comments about the Global Shipping Program


@i*m-still-here wrote:

I was one of the first to post about re-packaged items shipped via the GSP and was accused of lying.   Those threads went on and on as I was attacked for my observations that P-B was repackaging items and told it couldn't be so.  Later it became clear that this is exactly what P-B is doing.

 

That was one thread.  I sure remember and there was nothing "vague" about my complaints.  

 

I forced to defend every experience I recounted here ad nauseam.

 

Your advice, which is the same as you offer up over and over and over again is what makes it clear that you are not much of buyer.

 

You just don't get it.

 


Given that my experience and that of others is that you don't read posts very closely sometimes, coupled with your penchant for hyperbole, I'm afraid I don't believe your claim that you were accused of lying in your claim of repackaging by the Global Shipping Center.  I'll go as far as to acknowledge that it's possible you were believed to be mistaken, however.

 

And the reason why you have to "defend" so much of what you have to post here is because sometimes you seem to think you've posted more information on your situation than you actually have.  We seem to be expected to play "connect the dots" with the information we're given and somehow reach the same conclusion we have with far less information than you've had to work with on your situation or scenario.

 

Maybe I don't "get" why people feel they have to purchase items worth hundreds of dollars from sellers who don't know what they're doing, but I don't see that as a bad thing.  On the other hand, it could also be a sign that I just haven't had enough information to work with to come to the same conclusion as you.

Message 1554 of 6,171
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Re: Comments about the Global Shipping Program


@marnotom! wrote:

@i*m-still-here wrote:

I was one of the first to post about re-packaged items shipped via the GSP and was accused of lying.   Those threads went on and on as I was attacked for my observations that P-B was repackaging items and told it couldn't be so.  Later it became clear that this is exactly what P-B is doing.

 

That was one thread.  I sure remember and there was nothing "vague" about my complaints.  

 

I forced to defend every experience I recounted here ad nauseam.

 

Your advice, which is the same as you offer up over and over and over again is what makes it clear that you are not much of buyer.

 

You just don't get it.

 


Given that my experience and that of others is that you don't read posts very closely sometimes, coupled with your penchant for hyperbole, I'm afraid I don't believe your claim that you were accused of lying in your claim of repackaging by the Global Shipping Center.  I'll go as far as to acknowledge that it's possible you were believed to be mistaken, however.

 

And the reason why you have to "defend" so much of what you have to post here is because sometimes you seem to think you've posted more information on your situation than you actually have.  We seem to be expected to play "connect the dots" with the information we're given and somehow reach the same conclusion we have with far less information than you've had to work with on your situation or scenario.

 

Maybe I don't "get" why people feel they have to purchase items worth hundreds of dollars from sellers who don't know what they're doing, but I don't see that as a bad thing.  On the other hand, it could also be a sign that I just haven't had enough information to work with to come to the same conclusion as you.


The information you have is from what you read, the information i*m-still-here, has is from hands on experience, a huge difference when you weigh all the facts.. 

 

You admit that you may not have called her a liar, but you believe her to be mistaken on the issue of P-B repacking items, which we know is a true fact., at the time you took the side of PB, and not an experience buyer, no surprise.

Message 1555 of 6,171
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Re: Comments about the Global Shipping Program


@rick31797 wrote:

 

The information you have is from what you read, the information i*m-still-here, has is from hands on experience, a huge difference when you weigh all the facts.. 

 

You admit that you may not have called her a liar, but you believe her to be mistaken on the issue of P-B repacking items, which we know is a true fact., at the time you took the side of PB, and not an experience buyer, no surprise.

 


You're reading something into my post that isn't there.  I don't think I even discussed the Global Shipping Center's repackaging of items with i*m.  I'm just surmising that what was likely mentioned in that discussion was that she was mistaken.  I didn't say that I was the one saying it, however.

 

If anything, I may have been one of the first posters after eBay staff (can't recall if it was here or on the .com IT discussion board) to start posting links to the PB blog page where repackaging was explained.

Message 1556 of 6,171
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Re: Comments about the Global Shipping Program


@marnotom! wrote:

Maybe I don't "get" why people feel they have to purchase items worth hundreds of dollars from sellers who don't know what they're doing, but I don't see that as a bad thing.  On the other hand, it could also be a sign that I just haven't had enough information to work with to come to the same conclusion as you.


marmotom!:  That's exactly it!  You have been given ample information and you still don't get it and you are not going to get it.

 

You're right:  It's not a bad thing that you don't understand on it's own.

 

However, you are advising experienced buyers who know exactly why they buy the way they do.

You don't have to know why and no one owes you an explanation.

 

Some of us have made a business out of it and have spent many years doing this.

Others are just crazy collectors.

 

Once Again: No one owes you an explanation.

 

(BTW: I know when I'm being called a liar.  In time P-B openly admitted that they are re-packaging and now it's beyond question, but at first :  Not so much!  

As I said: I no longer post much about the GSP but since it's so much a part of my everyday eBay life I do come here now and then.)

 

 

Message 1557 of 6,171
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Re: Comments about the Global Shipping Program

Marnotom!, you seem to weigh into every new posting on the GSP as though you were a veteran of the program, offering "advice" or questioning posters experiences.  For someone who has never used the program, I find that a bit disingenuous. Buyers on ebay have all sorts of reasons for buying the way they do, and there really is no need for you to "understand". Sometimes people want to vent, and share their frustrations.

Message 1558 of 6,171
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Re: Comments about the Global Shipping Program

I agree with posters here who suggest that Ebay.ca should provide a way of filtering out GSP listings.

 

And yes, I know we can already do this by glancing at a list view, but considering the public relations debacle the GSP has been,  especially for Canadian buyers, such a move would possibly  regain  some of the goodwill that has been lost. It's a competitive world and  Ebay needs to do some damage control. 

 

The hundreds of angry  posts on this thread  tell the story ... and these people talk to others, and so on, and so on ...

 

Here's a chance for Ebay to win back some lost ground. 

Message 1559 of 6,171
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Re: Comments about the Global Shipping Program


@rick31797 wrote:

@marnotom! wrote:

@rick31797 wrote:

 

Why isn't ebay offering to make it easier to search USA sellers that do not use GSP?  This option could be added to the side bar , as they give us a choice to either choose...

 


My guess is that it would open a can of worms.  Buyers could start demanding to be able to search for sellers who don't ship by UPS, or who only ship by oversize letter, and so forth.  Where do you draw the line?

 

Also keep in mind that sellers have the ability to use the GSP on some of their items.  Why eliminate sellers from your search who are using the GSP appropriately and shipping directly through the postal system when it makes more sense?


I dont agree it will open up all kinds of demands, as you know Ebay does what it wants to, they rarely listen to sellers /or buyers, unless it also benefits them.

_____________________________________________________________________________________________

Rick - I totally agree with you. I doubt though that Ebay will see it our way, but we can at least try! 
This buyer does not want to wade through GSP listings, and would LOVE to have an option of not seeing them in a search result.  
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