GSP Item "Unable to Deliver: Other"

[savagemadman]

GSP items usually arrive to me via Canada Post, though I do recall one time a larger item arrived via a courier. However, this time I've been unable to decipher exactly who has the parcel and what's going on.

Supposedly there was a delivery attempt to my condo earlier today when I was at work after which it was "redirected to PUDO" per the tracking, I assume that's some kind of an acronym? Then two hours after that it changed to "unable to deliver: other". There is no door knocker on the front of the building addressed to my unit.

I see no contact form for GSP, and the tracking number provided doesn't seem to work on the usual courier's systems.

Any suggestions?

[retroman_studios]

tyler@ebay 

If you contact customer service (eBay) by phone or on Social Media, they can look at the issue and escalate as need be.

[femmefan1946]

There have been a few complaints here in the past month, most of which seem to poor delivery practices by a sub-contractor called Apple.

First drop in at your Postal Outlet and ask if they have your parcel. It won't hurt.

And this seems to be the address for GSP/Pitney Bowes  parcel tracking.

 https://parceltracking.pb.com/app/#/dashboard/

[femmefan1946]

Apparently there were enough problems with Apple that GSP/PB has all but dropped them as a sub-contractor.

See tyler@ebay  's post #22  in this post.

https://community.ebay.ca/t5/Buyer-Central/Help-ebay-Global-Shipping-to-Canada-from-US/m-p/428000#M4...

[ypdc_dennis]

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@savagemadman wrote:
... Supposedly there was a delivery attempt to my condo earlier today when I was at work after which it was "redirected to PUDO" per the tracking, I assume that's some kind of an acronym? Then two hours after that it changed to "unable to deliver: other". There is no door knocker on the front of the building addressed to my unit.

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See the thread femmefan references.

The courier is probably Apple and the PUDO is probably a fake redirection. Apple has been getting a lot of delivery complaints.

PUDO is an actual company -- PUDO comes from Pick Up Drop Off -- www.pudo.ca

[marnotom!]

The impression I'm left with from this discussion board and Apple Express's website is that it pushes more paper around than it actually moves goods. It seems to be a coordinator of logistics companies and carriers, sort of in the same vein as PitneyBowes itself 🤪

[savagemadman]

It’s since been updated to include an “Apple Express” tracking number, but otherwise it looks like nothing’s moved since my last post.

[reallynicestamps]

And where does that last Apple Express number show the item was when last recorded?

[savagemadman]

"Returned to sort centre" as of one week ago. I'm trying to find someone to contact but I'm stuck in a loop with the system trying to get me to contact the sender and complain to them - when really the sender has nothing to do with this as it's a Pitney Bowes issue.

[femmefan1946]

I think you'll have to give up on ever getting the actual purchase and concentrate on getting a refund.

That is the responsibility of PitneyBowes/GSP but you start with an eBay Dispute and ask that you be referred to a GSP specialist.

So disappointing.

[marnotom!]

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@savagemadman wrote:

"Returned to sort centre" as of one week ago. I'm trying to find someone to contact but I'm stuck in a loop with the system trying to get me to contact the sender and complain to them - when really the sender has nothing to do with this as it's a Pitney Bowes issue.

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Is there a location provided for this "sort centre"?  I'm wondering if it's the Canadian hub where the item was received and processed and there's a chance it may go out again with a different carrier.  In this case, the Canadian hub would be the "sender" but, of course, none of us would have any idea who that might be.

[savagemadman]

Really not the solution I was hoping for, but after weeks of nothing I was finally refunded by ebay a couple days ago. Will make a mental note to NEVER order another item with GSP again.