HELP: item over $750 not received, Ebay and Paypal refusing to refund

[ya_tabman22]

I ordered a pair of shoes from ebay.com with value over $750. The item was left in the common mail area of my apartment builiding that over 100 people have access to (the shipping company took a picture of the package on delivery). I suspect someone stole the box. I was not asked to provide signature confirmation on delivery as per Ebay's Money Back Guarantee for items over $750 in price (https://www.ebay.ca/help/policies/member-behaviour-policies/signature-confirmation-policy?id=5154#th...)

 Ebay and payal have ruled against my case based on "tracking information indicating the item was delivered". I really am confused on what to do from here. I have appealed to Ebay but have gotten absolutely no where. Any help is appreciated.

[lotzofuniquegoodies]

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@itolduandso wrote:

OK, so basically the point is the signature option was not purchased because it is not available as an option (and I assume ebay is not enforcing it either)  or  the signature option was available to purchase but the carrier doesn't need to obtain the signature (waste of money for Signature option in that case).

So in that case I get it, UPS has done what they were supposed to do because Signature wasn't needed.

I have been living in a bat cave for over a year when covid broke out so I missed a lot of that what was going on with carriers.  Now it all makes sense.

But when things go back to normal and UPS leaves the package (with signature option) in the building without getting the signature (assuming that includes checking the person's ID) then it's UPS that is responsible becaues the service and package was not delivered.

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Basically you've just wrapped it up and put a bow on it. Now it just needs to get delivered...with or without a signature and all will be good!!!

-Lotz

[lotzofuniquegoodies]

@itolduandso 

In a way it's similar to CP etc still not honouring service failure claims for wayyyy late deliveries where premium services have been paid for. If a customer pays for Xpresspost delivery and receives small packet air delivery maybe at bare minimum refund that difference.

Remember that Mercedes you ordered. Here's a Honda Civic for same price!! Hope there is no inconvenience?

CP March 21, 2021

"We suspended on-time delivery guarantees on March 18, 2020 due to the unique circumstances we are operating in this year. The suspensions remain in effect."

Delivery standards have been adjusted to help manage delivery expectations."

-Lotz

[reallynicestamps]

Have you reported the THEFT to the police and made a claim on your tenant's insurance?