Long story short, I have a recent order that involves Global Shipping Program. The seller refunded the order because it was out of stock, but the Global Shipping Program fees, including shipping, and customs charges were not refunded. I filled an "item not received" case and thought it was a straightforward one. But eBay closed that case and claim they won't refund anything they charged for GSP. Requesting a call from eBay won't help - they said they would open an appeal, but in the following up email they said they will keep the decision.
I am thinking of suing eBay in a small claim court. The situation is simple and easy to prove - I paid for a service from eBay, I didn't receive the service, and eBay refuses to refund. Has anyone done that before? I am located in BC. Do I have to submit the small claim case to Ontario, or do I have to do it in BC?
