Item returned to seller but got not refund or replacement

[kuddin20]

Please can anyone advise me on a situation where an item that had warranty was sent back to the seller based on their request then they do NOT refund, send replacement or return the monitor back after having paid for the item.

They have been contacted but they are not replying to my emails.

Thank you for your help.

[rocketscollectibles]

If it was a return opened in rules on ebay, that seller provided a return label, and it shows as delivered. Just contact ebay and i guess they'll manually close the case with a refund.