Negative feedback to seller removed

[vigilante1976]

Wow. Long time user here. I just bought something that the seller had no reserve price set on, had a slight bidding war, ended up being the winner.

Item ended up at a low price considering the item.
Paid for it.

5 minutes after, the seller contacts me saying she made a "mistake in the description", then I reply "I don't mind the mistake", then she makes up another different story... and ends up cancelling up the complete order.

I rarely leave negative feedback but had to in this case where the seller obviously wasn't happy with the ending sale price which defeats the purpose of an auction, purposely to save up on extra reserve fees.

Anyhow, a day after, I go look to see if she had anything to reply and the feedback was REMOVED and her rating was back to 100%.

I don't think I've broken any rule by actually saying this seller was trash.

What's up eBaylibabaexpress?

[femmefan1946]

The most effective feedback is calm and factual.

Calling the seller 'trash' is probably over the line and  the reason your feedback was removed.

BTW, sellers read only one kind of FB , the FB Left for Others. If that seems negative or cranky, many sellers will cancel bids and add the member to their Blocked Bidder Lists.

That being said, while what your seller did was allowable, it was stupid and poor customer service.

Auctions are a source of most of the problems we see here.

And one recurring problem is naive sellers who start their auctions lower than they will be content to receive.

[vigilante1976]

I called her trash here only, which isn't defaming in the slightest. And that's definite fact. My feedback only exposed the facts I wrote about.

I've had 100% positive feedback as buyer and seller since 2003, so no reason to cancel anything.

Not sure if my post was clear enough: I won the auction. Seller cancelled the ORDER, not my bid, after I paid for it. She made up 2 different stories about why she had to do so.

I understand that's stretching the rules and I don't mind that. What I mind is eBay not wanting me to share this negative experience with other buyers. But they make more.money this way, right...

Not gonna use eBay for anything now.

[vigilante1976]

Also, thanks for the reply. 🙂

[marnotom! · Accepted solution]

Feedback can't be left for cancelled sales, the reasoning probably being that you can't leave feedback for a sale that doesn't exist.  You may have slipped under the radar when you left your feedback, but once the sale was reported to eBay as cancelled, the feedback left shortly thereafter.

[vigilante1976]

So much for "binding contract" LOL Thanks everybody, except eBay of course...

[ypdc_dennis]

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@vigilante1976 wrote:
I called her trash here only, which isn't defaming in the slightest. ...
Not gonna use eBay for anything now.

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Yes it is. Calling someone trash is a general purpose insult and has nothing to do with the sale details.

Proper feedback is to give details and let other buyers make up their own minds about the seller.

-..-

[vigilante1976]

Which is exactly what I did if you actually read my posts. 😉

[marnotom!]

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@vigilante1976 wrote:

So much for "binding contract".

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A "binding contract" is one that can be enforced legally.  eBay can't enforce a binding contract.  The law can.

You have to decide if it's worth the time, money and effort to pursue this through legal means.

[vigilante1976]

I just wanted to leave neg feedback guys! Thanks for all the info!

[vigilante1976]

And just to add to the discussion before leaving this to rest: the eBay user agreement stipulates that both parties do in fact enter into a legally binding contract.

As said, it is not practically enforceable by anybody, not even a court of law.

That said, eBay should let users know about others users who violates said contracts, it's a simple practice which is the foundation of a good feedback system.

I remember the far-west days feedback-wise and eBay did made progress on that front but now it seems they're impeding the free flow of information, penalizing the buyers again for what I'll assume is a pecuniary motive.

Thanks again for all your constructive feedback.

[lady.stark]

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@marnotom! wrote:

Feedback can't be left for cancelled sales, the reasoning probably being that you can't leave feedback for a sale that doesn't exist.  You may have slipped under the radar when you left your feedback, but once the sale was reported to eBay as cancelled, the feedback left shortly thereafter.

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Huh? Cancelled orders can still receive feedback. It is Unpaid Items that cannot receive feedback. Unless something has changed recently that was not announced?

As for the OP, what was your feedback like? Do you remember what you wrote? Maybe there was something in it that against the rules...

[Anonymous]

Oh Really??  I have see many negative comments by buyers to sellers saying "cancelled orders" etc.

[vigilante1976]

I said something along the lines of "Seller cancelled my winning bid because the price ended up too low", hardly shocking at all.

I'm inclined to think it was automatic cos the seller was an occasional user, not a power seller that would know the ins and outs of feedback deletion and actually contacting/having eBay do.anything... or not.

[marnotom!]

Let's not forget that all you have right now is a very strong suspicion that the seller cancelled your order because the auction didn't unfold the way she was led to expect.  You don't have any actual proof of this, or at least I haven't seen any.

When sellers cancel auctions, they have to select from a drop-down menu the reason for cancelling the order.  Going by what you said, it's likely that this seller chose a reason that didn't ex-act-ly jive with reality.  Legitimate reasons for cancelling a sale would include damage to the item or errors in the listing description.

[vigilante1976]

Do you guys even read... she made up 2 different stories and gave another "official reason". I was accommodating to the listing description mistake she claimed it was then she said something about the low price, then said something about selling something for somebody else...

But whatever. Still warrants negative feedback....

But you guys seem to just looooooove your eBay sellers. LOL

Alright, I'm out for real this time. 🙂

Thanks once again to everybody.

[marnotom!]

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@vigilante1976 wrote:

Do you guys even read... she made up 2 different stories and gave another "official reason". I was accommodating to the listing description mistake she claimed it was then she said something about the low price, then said something about selling something for somebody else...

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I was going by what you wrote in your original post.  I suggest re-reading it if you ever come back here.

[lady.stark]

Do you remember the official reason she gave to eBay for cancelling? If it was "out of stock", she probably got a defect for it.

[marnotom!]

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@lady.stark wrote:Huh? Cancelled orders can still receive feedback. It is Unpaid Items that cannot receive feedback. Unless something has changed recently that was not announced?

As for the OP, what was your feedback like? Do you remember what you wrote? Maybe there was something in it that against the rules...

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@Anonymous wrote:Oh Really??  I have see many negative comments by buyers to sellers saying "cancelled orders" etc.

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Hey, good to "see" you two!  It's been a while since we've run into you on this board!  Yes, you're right.  I goofed on that point, although bear in mind that there are sloppy sellers out there who may simply cancel orders without going through the proper cancellation process and some of that feedback you may be seeing is for sellers who simply refunded and left things at that.

To Lady.Stark, the OP did try relaying an approximation of the feedback they left for the seller.  I found it interesting that they made reference to their bid being cancelled, but that may be just some verbal shorthand on their part and my classic nitpicking at work.  I do note, though, that in their first post, the OP only made reference to two "excuses" being made by the seller, neither of them having anything to do with the item's final bid price.  In their last post, it sounds as though the seller made three excuses to the OP, one of them being the "official" reason for cancellation.  The buyer's story seems just as inconsistent to me as the seller's.  

When all is said and done, I suspect the feedback was removed because the buyer's reason for cancellation stated in the feedback did not match the one that the seller gave to eBay.

There's probably a lot more to this story that we'll never know, however.

[vigilante1976]

And it goes on. Marnotom, you'd do well to read all my posts which clarified a few points rather than simply calling me out on my credibility from thin air.

Yep, there were 2 stories/messages from the seller and then the official notification/order cancellation from eBay. So that makes 2 stories.
Message one: error on listing (I didn't mind but she couldn't say what it was)
Message two: error on listing price/selling for somebody else
Official reason from eBay: out of stock and/or item is damaged

Keep in mind there were a few bids during the whole week it's been active so she did know.

So my feedback was factual and consistent with the reasons I got in the messages.

So after not being able to leave neg feedback for buyers, this is back for sellers. Everything goes smoothly in the eBay world. 🙂

I came here to get some clarifications on this matter but it looks like everybody's facts on this as inconsistent as my story, right?