Purchase through paypal - credit card - INR

[musicyouneed]

I made a purchase through paypal using my credit card on Dec 1/20.  I was following up on why I hadn't received the item and the company has closed up.  This wasn't through ebay but a company on Facebook.  I couldn't find this on the record on paypal, although it does show up on my credit card that it was paid to paypal.   I did get an email from paypal.  Who do I call to report it and get my money back?

[lotzofuniquegoodies]

@musicyouneed 

Best bet is give PayPal a shout. They are usually very helpful with these kinds of situations. I have one a few months ago and they handled very quickly once they do their due dilligence.

-Lotz

[lady.stark]

If you paid through PayPal, it should in theory appear there... ? Did you try going directly to their resolution center?

[musicyouneed]

When I followed the payment on the website, I went through paypal but rather than paying with balances, I chose credit card for protection.  I can't find it anywhere on my paypal although I got 2 emails from paypal and on my credit card it shows paypal and then the name of the person. 

[reallynicestamps]

While it is a good idea to follow through first with PP*, if you can't find it, don't stress just go with the credit card chargeback.

The main reason to start with PP is that if you have lost a chargeback, PP won't allow a Claim, but the card will allow you to go there if you lose on PP.

*You know their Resolution Centre is at the top of the page under Tools, right?

[musicyouneed]

Good news, I called paypal and they reviewed it and refunded right away.  Apparently several others have been caught in this fraud scheme.  They refunded my money right away.  I ordered a photo scanner and they sent me a silicone wall vase (worth about $1) that was tracked from China.  When I got the vase, I didn't connect the 2, until the paypal person gave me the tracking #.  I am glad I saved the envelope.  I should have known better.  Got my money back, though.  

Also I didn't go through my paypal account so it didn't show up.  They said I had to talk to them.