Refund

[megatitaniumman]

I want my money back!

Ebay promised to refund the $50 cost of shipping for a damaged item.

Seller claimed it was in good working order, it was not. Seller offered to refund full purchase price of item, I did not have to return the damaged item, I acepted. case was closed. Now ebay refuses to refund the $50 shipping they promised to refund me. Ebay claims I have to convince the seller to pay $50 return shipping of the damaged item before they will refund my $50 shipping.

I have a copy of the transcript  claiming I am covered by ebay protection policy but ebay stil refuses the refund I was promised.

Where do I file a formal complaint?

[marnotom!]

Am I understanding you correctly? You didn’t return the item but you’re still angling for a $50 “refund” for shipping the item back, even though there's nothing to refund after the full purchase price?

[mrdutch1001]

"Seller offered to refund full purchase price of item, I did not have to return the damaged item, I acepted. case was closed."

Therein lies the proper answer.

Seller refunded. You did not return the item. There is NO cost to you for NOT returning a damaged item. You accepted the terms. The case was closed. There is NO further refund owed to you. There is NO further action needed on the part of the seller, nor on eBay's part...and There is NO WHERE for you to "file a formal complaint". All is done and completed, so you need to move on...

[lotzofuniquegoodies]

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@mrdutch1001 wrote:

"Seller offered to refund full purchase price of item, I did not have to return the damaged item, I acepted. case was closed."

Therein lies the proper answer.

Seller refunded. You did not return the item. There is NO cost to you for NOT returning a damaged item. You accepted the terms. The case was closed. There is NO further refund owed to you. There is NO further action needed on the part of the seller, nor on eBay's part...and There is NO WHERE for you to "file a formal complaint". All is done and completed, so you need to move on...

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@mrdutch1001 

It sounds like the OP came to a mutually agreed upon refund but never received it. That was followed by eBay wanting them to return the damaged item. Unsure whose dime that was supposed to be on. Is that correct @megatitaniumman  ?

[msau4301]

"Seller offered to refund full purchase price of item, I did not have to return the damaged item, I acepted. case was closed."

Unfortunately sounds like you misunderstood when you "accepted".  Without seeing the details it sounds like the refund was for full purchase price of the item, but it did not include the shipping. Since you agreed to it without understanding shipping was not included (and you were told to keep it) I don't know if you have any recourse at this point. When eBay covers the refund, they want the item returned (seller pays for the return) but if you made agreement with seller directly, sounds like they didn't include the original shipping either.

[marnotom!]

I tried to read the OP’s complaint the same way you did, @msau4301, but I keep getting wrapped up in this sentence:

Ebay claims I have to convince the seller to pay $50 return shipping of the damaged item before they will refund my $50 shipping.

I guess we could be talking about two $50 charges, as only one is referred to as “return shipping” but we’re lacking a few clarifying details.

It does sound as though there could be some misunderstandings on both the CSR’s part and the buyer’s part, at any rate. This sounds more like a straight return than a case filed through the Money Back Guarantee process.

[reallynicestamps]

The confusion of the posters is a good example of why a spoken conversation with a customer service rep is less useful than a written Chat.

Because it takes longer to type, the complainant has time to think about, and proofread, what they are explaining.
And the rep can ask precisely what the complainant means if they are not clear enough.

It also can clear up confusion due to differences in dialect and accent. Or as my late mum would say, "Fit air ye rabbitin oan aboot, quinie? Dinna fash yersel."

[lotzofuniquegoodies]

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@marnotom! wrote:

I tried to read the OP’s complaint the same way you did, @msau4301, but I keep getting wrapped up in this sentence:

Ebay claims I have to convince the seller to pay $50 return shipping of the damaged item before they will refund my $50 shipping.

I guess we could be talking about two $50 charges, as only one is referred to as “return shipping” but we’re lacking a few clarifying details.

It does sound as though there could be some misunderstandings on both the CSR’s part and the buyer’s part, at any rate. This sounds more like a straight return than a case filed through the Money Back Guarantee process.

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@marnotom! 

@msau4301 

In many cases returning something that is damaged or not working (really depends on the type of item involved) is not worth the postage. That would/should be the call of the seller...at their discretion.  Unless that is a mandated requirement by CP etc. As for the seller they have already taken enough of a bath on the transaction and would just rather cut their losses.

This would be made even more of a loss for seller if customs processing was involved if it was an international order. 

[marnotom!]

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@reallynicestamps wrote:

The confusion of the posters is a good example of why a spoken conversation with a customer service rep is less useful than a written Chat.

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The OP makes a reference to receiving a “copy of [a] transcript,” so it seems they did deal with this through a chat rather than a phone conversation.

However, the confusion we posters are experiencing may be a sign that the buyer in this situation didn’t make their case as clear as they may have thought they did to the seller or the customer service rep. At any rate, we have no idea of the context in which this $50 refund was discussed. The rep may have attached conditions to it that the buyer missed until they were brought to their attention later.

Also, the fact that the buyer seems to be thinking that this refund should be coming from eBay and not the seller--which is not the norm--suggests to me that there may be other things the buyer has misunderstood about this situation.

By the way, I love your Scots transcription.  Do you follow Gareth Gaudin's "Me Mum" stories on his Magic Teeth Dailies, by any chance?