Return after 30 days

[jollchandrathi0]

Hi, 

I got a product and the seller was not able to resolve the issue, the product needed extra wiring and the seller was not able to send correct wiring, he send once and then again for second time and both wiring were not serving the purpose and had long back and forth message discussing issue. Add to it the receiving time from China for which itself 3 weeks went by. With all the messages still the issue was not resolved i had enough and want to return the product, but the return window has closed. I conveyed my desire to return the product the seller said to initiate it from ebay. 

What can be done now?

[reallynicestamps]

You don't want a return or a replacement.

EBay has a Money Back Guarantee- because money is faster and easier to process.

Have 30 days passed since the original* delivery?
If not open a Claim (Not As Described) and ask for a refund.

The seller can send you a Return Shipping Label and refund on arrival.

Or they can abandon the item and refund immediately.

Note that the SELLER pays for return shipping in eBay disputes.

If more than 30 days have passed, the seller conned you into giving up your eBay protection.

But.

You are still covered by the Buyer Protections of Paypal (if you used it, always a Good Idea) or the credit card you actually paid with for as long as 180 days fromPayment.

So start those immediately.

In future, remember that money is the easy way to solve international purchase problems.

*It's delivery date, not payment, with eBay.The time between you paying, and you receiving, is not counted in eBay Claims.

[pjcdn2005]

Since the return window on eBay has passed the only other option is to open a claim with your payment provider.

When there is a problem with an item not being correct or complete then it is usually best to do a return and get a refund.  As you now know, getting a new item that may or may not work can take too much time and cause the buyer to be in the position you are now in.