Seller marked my item as "delivered" eventhough tracking says otherwise, how can I open a case?

[gan-7h48p]

I've never seen this happened before, maybe it's a new feature that ebay added, I don't know. I ordered an item on March 20. The estimate delivery date was April 25 as the latest. Everything was normal until mid April when I checked my order and saw that it was marked "delivered" on March 21, one day after I placed my order, but when I click on the tracking, it says "still in transit", the carrier is Winit by the way. I asked the seller about this and they say to wait a bit longer because the "delivered" meant that the seller gave the carrier the package. So I said fine. April 25 has passed and now it's May 11 and I still haven't received anything. 

I have packages from other sellers that I ordered in April that already arrived to me on free shipping. This seller charged me 7$ for shipping and it hasn't even arrived yet. I talked to the seller and they kept telling me to wait. I tried to open a case with ebay but I can't because the order is marked as "delivered" by the seller. What do I do? How can they do this? Please look at picture for reference.

[gan-7h48p]

Here's photo of the tracking saying it's still in transit. Seller has 99.7% feedback so I had faith in them when buying, but when I tried to ask them about my item being marked as delivered and I can't open a case, they dodged my question and beat around the bush. Even when I asked them directly 

"Please tell me why you can mark my item as delivered even when it's not? How can I open a case now that it's "delivered"?"

They just hit me back with "We appreciate your patience, please wait a few more days, your item will arrive soon". 

[momcqueen]

You need to call ebay Customer Service. I have a theory about what has happened here but it's speculative. Explain everything to the CSR and be prepared to explain it again. They will advise you about what to do next. 

[gan-7h48p]

Can you tell me your speculation? 

I wanted to open a case with Paypal but I want to give this seller the benefit of doubt. I told them that I would wait till the end of next week or I'm contacting ebay and paypal. 

[momcqueen]

What has led you to think you should open it with PayPal when you are still within the time-frame to do it with eBay?

[momcqueen]

Oh, and google 'winit'.

[gan-7h48p]

I can't open a case, there's no option for me to click on, I think maybe because the item is marked as delivered. Last time I ordered an item from china and after 2 months (the estimate delivery date) nothing showed up. I tried to open a case but it already expired (makes no sense). So I contacted the seller and they didn't reply. So I opened a case with Paypal and they finally refund me my money. So I thought if I can't with ebay, I will just open with paypal since it worked last time. 

I googled winit, what am I looking for? What do you think happened can you tell me?

[momcqueen]

Open your case with PayPal.

I don't hold the answers to what happened here. Winit is a partner of some sort with eBay Asia.

If you google 'winit ebay' you'll get ten hits to read that may shed light on your situation.

Here's one: https://community.ebay.com/t5/Archive-Shipping-Returns/Sellers-shows-item-shipped-with-carrier-Winit...

[gan-7h48p]

Thanks, I'll open a case with paypal

[hyperrush]

tracking info is what we need to know, unticking the parcel icon doesn't mean nothing.

[momcqueen]

The seller mailed the buyer's parcel to a fulfillment-type centre in China, and uploaded that tracking which shows the order as Delivered.... to a place that is still thousands of miles from the buyer. First leg. This is the reason the buyer has conflicting tracking reports, and problems opening his/her Item Not Received (INR) case. Like I advised the OP, do a Google search for Winit..