Shipping fiasco
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10-18-2022 10:43 PM
Re: Shipping fiasco
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10-19-2022 12:19 AM - edited 10-19-2022 12:25 AM
If I'm understanding you correctly, you had the package sent to a forwarding or holding service based in the United States, but that service ceased on October 7th, a few days after you committed to purchase an item from the United Kingdom.
Your eBay claim was likely refused because the eBay Money Back Guarantee does not cover items sent to forwarding services or similar. Your best course of action would have been to request that the seller cancel the transaction and provide eBay with the reason "problem with address" which would have ensured that she would not receive a "ding" to her account for the cancellation. You could also reassure her that you would repurchase the item with your new address once the item was relisted. It does sound as though she may not have been all that cooperative had you done that, however.
I think at this point you might as well leave the PayPal claim open and see how it shakes out. I don't remember if PayPal has a policy associated with redirected/forwarded items the way eBay does, but I don't think that you would have got any further with the eBay claim had the appeal been allowed to continue. As you may have guessed, I don't think you'll be able to reopen it anyway.
How does the seller know that the package won't be returned to her? Did she indicate on the customs form/address label that the package be abandoned if it proves to be undeliverable?
Re: Shipping fiasco
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10-19-2022 02:52 AM
The address you gave your UK seller was Undeliverable.
That you were unaware of this is unfortunate, but there is a grumpy saying about that.
EBay does not require sellers who learn that the address they shipped to is Undeliverable to refund the buyer a single penny.
Having a useable address is the buyer's responsibility.
If your seller is honest, they will refund you. But don't expect them to refund the shipping cost, which they already paid to the Royal Mail, or any return shipping costs they may be charged.
Re: Shipping fiasco
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10-19-2022 02:56 AM
You are in Canada.
You bought in the UK.
The seller shipped to the USA, where you have a forwarding address.
The forwarder gave you short notice that they were going out of business.
I fail to understand any benefit for using a US forwarding address to begin with.
You still have to declare the purchase and pay duty and sales taxes when you reenter Canada, and the forwarding would slow down delivery.
I'm not asking you to explain. I'm just befuddled.
Re: Shipping fiasco
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10-22-2022 06:58 PM
Re: Shipping fiasco
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10-22-2022 07:00 PM
Re: Shipping fiasco
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10-22-2022 07:08 PM

