Starting to get quite wary about any more purchases through e-bay.

[butemandavid]

I've made a number of purchases through e-bay in the past year ,, no question they have been excellent purchases and the transaction have been smooth and easy.

I bought two pair of high end golf shoes from a seller in the States, I couldn't find the same shoe in Canada as the actual manufacturer ( Ecco ) was out of stock.

The price delivered to my home in B.C. was $ 303.56 ( everything in ) the same shoe at my local golf retailer was $ 266.98 per pair so a great deal on my part.

But now I'm dealing with a real shifty seller who spouts how high his rating is on e-bay. This seller is deceptive, his advertising is false he sent me product that is defective and e-bay is telling me that " it's my responsibility to cover the cost of return shipping ".

I paid to return the product I bought and now I'm done ,, I've read too many negative posts regarding e-bay and I also have a Pay-Pal account and I'm reading negative comments about Pay-Pal also.

Absolute pure B.S. policy that forces a buyer to pay to return goods to a sleazy seller, goods that because of their defects should never have been shipped in the first place.

It's the old " one bad apple " situation ,, too bad because like I said practically all my dealings have been good.

[i*m-still-here]

I think that you must have quoted the price on the shoes you received that you were happy with incorrectly ............... no?

IMO....... The wonderful thing about ebay is that you can buy all sorts of stuff from all over the world at great prices that you would normally not have access to.

The not so wonderful thing is the experience you described above.  Some sellers will pay return shipping if the problem is their fault.  Some will give partial refunds.

Sellers hate NFB and some will work to keep their customers happy and avoid it.

There are no easy fixes for the problem you described.

Forcing sellers to pay return shipping just comes with far too many problems.

The positive experiences outweigh the bad, so please stick around.

HOWEVER........ many or most Canadians, like you (and me), have been buying from the States because they often have items we do not have.

For many it's the sole reason they spend time on ebay at.

Now that USPS shipping costs and issues have skyrocketed in a very short period of time............. those days may be over.

At least they are for me.

[pierrelebel]

eBay is the venue where sellers advertise their goods for sale, just like TV, radio, magazines and newspaper.  

Yes, from time to time a "bad apple" will come along and advertise products that are not as good as they appear, despite the venue's efforts to have rules and policies in place protecting the buyers.

PayPal is a payment system allowing small merchants to receive payment from buyers wolrdwide.  Like all online payment systems, it has rules and policies in place protecting buyers worldwide.

"Absolute pure B.S. policy that forces a buyer to pay to return goods to a sleazy seller, goods that because of their defects should never have been shipped in the first place."

You will find that all credit card issuers (VISA, MasterCard, etc) and online payment processors offer you protection against sellers in case of merchandise purchased online and arriving "not as described".  However, all those have the same policy: the buyer is requested to return the goods to the seller and prove the goods have been returned before the credit card issuer refunds the buyer for the original payment and reverse the charge to the seller.

Now, most honest sellers will reiumburse buyers for the cost of returning the damaged or less than satisfactory item to them. But that is not and cannot be the responsibility of the payment processors. Buyers decide who they buy from.

Looking at your recent eBay purchases, I cannot locate the transaction.  I find a pair of Ecco golf shoes purchased for $130 (+$34 shipping) for which you left positive feedback, nothing that would cost over $300. .

.

[butemandavid]

Price on the shoes was correct, 2 PAIR for $ 303.56 against $ 266.98 for ONE pair at my local golf outlet.

[lady.stark]

i*m-still-here, the price quoted is correct. Please read again the OP's message (I know what you mean though, I thought the same thing at first 😉 😞

"I bought two pair of high end golf shoes from a seller in the States.... ... the same shoe at my local golf retailer was $ 266.98 per pair"

butemandavid, I'm sorry to read you had a bad experience so soon in your buying experience. But believe me, I personally think the good experiences overweight the bad, otherwise, I would have left long ago (I'm a member since 2000).

However, as i*m-still-here said, the shipping prices from the US Postal Service are not helping me as a buyer (although it might as a seller).

[pierrelebel]

If the seller is such a "bad apple", why leave positive feedback:

"Great service, thank you, hope to do business with you again. "

[butemandavid]

Re: my recent e-Bay purchase, transaction was correct, after I had purchased the first pair of Ecco golf shoes I contacted the company and purchased a second pair.

They gave me a price of $ 140.00 ( USD ) the first pair had not been shipped subsequently I saved on the shipping $ 164.00 plus $ 140.00 = $ 304.00 USD = $ 303.56 Cad.

This particular seller was excellent to deal with and I wouldn't hesitate in doing further business with them.

Yes I do agree with your comment " buyers decide who they buy from " and how would one decide which seller to buy from ? 

My next purchase after the golf shoes was from a seller who had a top rating ,, there was a couple of negative feedback comments but I based my decision to buy on the information that was provided by the seller.

You mentioned " honest sellers " in my opinion this seller is dishonest, advertising that the product location is in B.C. when it's actually in China.

Advertising 3-5 days for delivery when the average time for parcel post from China is 14 - 21 days.

Falsifying an International Mail Waybill by stating the product was a " gift " which it was not, it was a purchase. Further stating that the declared value was $ 25.00 when the actual value was $ 140.00.

So you tell me ,, would you describe this seller as " honest " ??

It really is too bad when individuals such as you and I purchase product in good faith and we are deceived by individuals that should not be allowed to sell on e-bay, it simply tarnishes e-bay's reputation ( in my humble opinion ).

Lastly I owned and operated my own business for a number of years, I based my business on selling the highest quality product that I could purchase for my customers.

I bought and sold, my staff and I dealt with complete honesty and good faith when dealing with the most important asset I had ,,, my customers ,,, have a great day.

[i*m-still-here]

The second transaction isn't showing up on your history.............

Is it the Pool Cue you've already posted about twice?

[pierrelebel]

"My next purchase after the golf shoes was from a seller"

That is where I get lost.  I do not see any other purchase on eBay after the golf shoes.

I do not see any negative feedback you could/should have left for the seller.

What am I missing?

[lady.stark]

"Advertising 3-5 days for delivery when the average time for parcel post from China is 14 - 21 days."

EBay is advertising those "estimations", not the seller. However, I do agree that the seller should say he is dropshipping. He should change the country he is shipping from.

"Falsifying an International Mail Waybill by stating the product was a " gift " which it was not, it was a purchase."

Since gifts don't get charged for import fees (up to $60), I would say the seller saved you a LOT of money by doing this!

 "Further stating that the declared value was $ 25.00 when the actual value was $ 140.00."

Again, the seller saved you a LOT of money in import fees by doing this. I don't know about you, but personally, I would be VERY glad to save import fees. With that said, since you say the product was damaged or had a malfunction, I would say that he didn't lie much 😞

[pierrelebel]

"Since gifts don't get charged for import fees (up to $60), I would say the seller saved you a LOT of money by doing this!"

???

Are you sure?

By Canadian laws, importers (buyers) are responsible for the false Customs declaration supplied by the exporter (seller). If the parcel is inspected at Customs and the inspector finds the item not be a gift, the name and address of the buyer will be black listed.  Future imports will be given a second look.

In addition, the Customs inspector will decide what a "fair market value" is on the item and assess duty and taxes accordingly (plus the $10 brokerage fee, of course).

NOT worth it.

Every Canadian buyer should make sure a seller properly and correctly declares the content and value of every shipment.

Not to do so could backfire.

[butemandavid]

What positive feedback ,,, oh dear there obviously is some confusion here ,,, I did not leave any feedback whatsoever for the seller in B.C. who sold me a defective snooker cue ( shipped out of China ).

I left positive feedback for " golfandhunt " a company from S.C. that is the company I bought the golf shoes from. The service was excellent and I got a heck of a good deal subsequently I left positive feedback.

Two seperate transactions none related to the other.

[butemandavid]

You might think I'm making a mountain out of a molehill but I'm determined to see this matter concluded to MY satisfaction and hopefully not costing me any money.

It's a matter of principle now, so I have discussed the matter with Canada Border Service Agency. I did not name the individual or his company at this time, he is prepared to issue me a refund on the purchase price ( only after I rattled my bloody sabre at him ).

I explained in full my dealings with this individual with an agent from C.B.S.A. according to them if the seller without a wriiten request from the buyer purposely makes a false declaration on a International Waybill re : marking the item as a " gift " and declaring the item an amount less than the actual value then it is the seller who is liable.

Further more if I ( the buyer ) was given the understanding that this item was being shipped from point to point in B.C. and that I expected to be charged the appropriate amount of H.S.T. then under no circumstances did I have any knowledge that this product was being imported from China.

Due to the fact that this item was returned for a refund no duty or taxes would be charged to the purchaser under the circumstances.

[pierrelebel]

"Two seperate transactions none related to the other."

I see that now.  I am sorry about the confusion.  Unfortunately, your original post made mention of the golf shoes and, not seiing anything else in your recent eBay history, it was easy to conclude that is where the problem was.

What is the eBay transaction number - with the BC seller - giving you such problem?

[butemandavid]

By the way ,, you mention buyer ,, so let's asume that is me ,, yes indeed I'm the guy in question.

Agreed ,, but no way under any circumstances whatsoever am I the IMPORTER ,, how is it possible to IMPORT an item from one location in British Columbia to another ,,, that's the whole point here.

If I had known this item was being shipped ( and probably made ) in China not a friggin chance would I even have CONSIDERED BUYING IT IN THE FIRST PLACE.

And I'm not naming this seller until such times as I have my money paid back into my Pay-Pal account and then if this transaction has cost me anything then I will make sure I take this seller to task.

[pierrelebel]

"Due to the fact that this item was returned for a refund no duty or taxes would be charged to the purchaser under the circumstances."

That is correct.  If an import is refused by the buyer (importer) and returned to the sender (seller), there is no tax liability to the buyer.

Then, it becomes a matter of getting your money back from the seller for the total value of the original transaction.

The seller should also be reported to eBay for false "location" information.

[i*m-still-here]

........... david, It sounds like you returned the item and recovered your $$$ and now you're just mad and trying to find a way to "get" the seller?

Is that what's happening here?

It sounds like you're trying to use the false declaration to get the seller in legal trouble........... but the seller didn't declare the item.

The Chinese seller did.

Sounds like a waste of time to me.

[i*m-still-here]

Ooops..........  you don't actually have the $ yet but you filed a case and returned with tracking.........

.......... and you didn't post here the first time until it was already the way and so when I suggested that you return it to the BC address it was already the way.

Is that the story?

[tee_bee_ay]

Well, in my experience with non-delivered/damaged/significantly not as described items (since 2002 I might have had 5 transactions go bad for reason that were seller's fault and not seller's fault).

In one case the item was a laptop computer, and so distant from its description it was pitiful.

I paid to return it to him, and Paypal refunded my original purchase price, plus my original shipping cost to him, and ebay/paypal fees refunded.  And so it ended up that I got all my money back but it took some time.

If you need to send it back, you will get your postage back (ensure of course you return it with a trackable method) in the form of your original shipping fee being refunded to you.

Now if you got free shipping for a heavy item from China, that's another story....

[tee_bee_ay]

well if someone is trying to get reimbursed for full value paid, or requesting seller to make an insurance claim, or purchasing the item for a business, a seller taking it upon themselves to list item as a gift, and undervalue it, is not always in the best interest of the buyer.