eBay

estreetplazacanada · ‎12-30-2024

Hello eBay Community,

I’ve been a dedicated seller on eBay for over 18 years with an impeccable reputation, maintaining 100% positive feedback and top-rated status throughout the years. I have always taken great care to ensure that the items I sell are genuine, and I have never been involved in selling counterfeit products.

However, in the past few weeks, I’ve been receiving frequent emails from eBay or the Vero program, stating that listings of mine are being removed due to counterfeit claims. This has been happening at an alarming rate, with at least 10 violations over the last five weeks. While two of these violations were retracted after I appealed, I’m beginning to feel as though I might be unfairly targeted.

What concerns me the most is the lack of clarity in these notifications. The emails I’ve received do not provide sufficient details on why the items are considered counterfeit. Without this information, it’s difficult to understand what I can do to address the situation.

To clarify, the items in question are the same ones I’ve been selling for years—some for over a decade—without issue. I’ve sold hundreds of these products, consistently receiving 100% positive feedback and five-star ratings. So, I’m at a loss as to why this is happening now.

I’m reaching out to see if anyone else in the community has experienced similar issues or has advice on how to deal with these counterfeit claims. Has anyone found a way to get more specific feedback from eBay or Vero to resolve these disputes? What steps can I take to prevent further violations?

I would greatly appreciate any insights or suggestions. Thank you for your time, and I look forward to hearing your thoughts.

Sam

reallynicestamps · ‎12-30-2024

I'm going on the assumption that it is all those watches that you sell.

Do you have invoices proving you got them from approved retailers?

That might be the first step in clearing up your problem.

I would suggest taking this to the eBay employees who are assigned to social media.

The phone reps have a terrible reputation for getting you off the phone as soon as possible even if that means giving you the advice you want to hear instead of the advice you need to have.

Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.

 https://www.facebook.com/ebay— Message button in upper right on landing page.
#204760888466
https://www.instagram.com/ebayforsellers/

 https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.  
The social media Chat accounts are covered by trained eBay employees with some authority.
And you get a transcript so you can compare what you heard with what you were told.

Best wishes for a peaceful and stressfree New Year.

john_koenig99 · ‎12-31-2024

@reallynicestamps wrote:
I'm going on the assumption that it is all those watches that you sell.
Do you have invoices proving you got them from approved retailers?
That might be the first step in clearing up your problem.

Not only watches, but the perfumes and cosmetics too.

That's the main issue. I see that some of the listings are "New, without tags" or "without box", so that's going to be a flag for a customer, expecting a brand new item but with some sort of support that indicates that it is, in fact, legitimate.

It's not that it's anything bad with them, per se. Otherwise eBay would not allow that labelling to indicate a new item, but missing said parts or packaging. But maybe some people are expecting them, none the less.

As for the rush of claims as of late, maybe they could be from a disgrunted customer, trying to get back at you? Just speculating, but sometimes that's the case.