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You seem misinformed...
As we wave goodbye to January, I wanted to update you on exciting changes coming in February, and how we’re continuing momentum to make our marketplace the best it can be for our community.
This month, you can look forward to a series of new features that have emerged from your feedback, or been improved based on what you've told us. Whether you're shopping or selling, these updates will make your transactions simpler and more secure, to elevate the buying and selling experience on eBay.
Introducing Buyer Protection
At the end of 2024, we changed our fee structure, making it free to sell for private sellers. We know that fees are one of the biggest barriers to selling and we've seen a great reaction to the change, with an increase in the number of new sellers coming to eBay to list and sell.
As well as being a positive change for our private sellers, it’s also great news for buyers, as it means more of the things they love - and it's always good news for business sellers when there are more buyers on the platform. As part of our continued commitment to improving your experience on eBay, this month we’re launching Buyer Protection to give buyers more confidence and security when shopping.
Starting from 4 February, Buyer Protection will be live to give buyers more peace of mind when shopping on ebay.co.uk. To minimise any potential disruption on our platform, the Buyer Protection fee will be gradually rolled out across items listed by private sellers, starting in Electronics and coming to all eligible categories in the following weeks.
As part of Buyer Protection, from 4 February, all buyers and sellers will get 24/7 customer support where you can connect with a real person by phone whenever you need, or start a chat to get quick answers.
What’s changing for private sellers?
By removing barriers for private sellers and making it free to sell and simpler to list, we’ve seen many more sellers join the platform to bring buyers the unique inventory that they love. Buyer Protection is the next step, to ensure they keep coming back.
As part of Buyer Protection, starting from 4 February, a fee will be included in the item price when purchasing from private sellers, paid for by the buyer to eBay. Buyers will only ever pay what they see, so there are no surprises at checkout.
Starting from 4 February, UK-based private sellers will also be paid after item delivery. Funds will typically be available in your eBay balance two calendar days after delivery confirmation. Pending funds can also be used to buy postage labels and refund buyers.
We know it's important for you to get paid fast, so we recommend private sellers use a tracked delivery service, either through Simple Delivery or arranging for local collection, to get your funds as soon as possible. Using tracked delivery services can also provide a better customer experience for your shoppers, and for you, with sellers seeing a 50% decrease, on average, in buyer complaints and queries when using tracked delivery*.
We’ve also heard your feedback and understand that shipping costs are particularly top of mind for low price items. When you’re selling a single item for £10 or less, and it’s sent untracked, funds will now be available 24 hours after you receive positive buyer feedback. This will be live by the end of February.
Since the launch of Simple Delivery, we’re excited to have added Royal Mail as an additional delivery partner. We will continue to evolve our Simple Delivery offering, with even more features set to launch in the coming months to further simplify the shipping process for private sellers.
What’s changing for business sellers?
Starting from 4 February, as a business seller, Buyer Protection is included for free for you and your buyers. They’ll get the same protection, without any additional costs.
When it comes to payouts, nothing will change for business sellers, who will still receive payouts as they do today.
We’ve also heard your feedback and know it’s important for business sellers to have a fair and equitable marketplace. So, we’ll continue to monitor trading activities on eBay, to help business sellers using a private account transition over to a business account, or restricting selling activity as necessary.
You seem misinformed...
As we wave goodbye to January, I wanted to update you on exciting changes coming in February, and how we’re continuing momentum to make our marketplace the best it can be for our community.
This month, you can look forward to a series of new features that have emerged from your feedback, or been improved based on what you've told us. Whether you're shopping or selling, these updates will make your transactions simpler and more secure, to elevate the buying and selling experience on eBay.
Introducing Buyer Protection
At the end of 2024, we changed our fee structure, making it free to sell for private sellers. We know that fees are one of the biggest barriers to selling and we've seen a great reaction to the change, with an increase in the number of new sellers coming to eBay to list and sell.
As well as being a positive change for our private sellers, it’s also great news for buyers, as it means more of the things they love - and it's always good news for business sellers when there are more buyers on the platform. As part of our continued commitment to improving your experience on eBay, this month we’re launching Buyer Protection to give buyers more confidence and security when shopping.
Starting from 4 February, Buyer Protection will be live to give buyers more peace of mind when shopping on ebay.co.uk. To minimise any potential disruption on our platform, the Buyer Protection fee will be gradually rolled out across items listed by private sellers, starting in Electronics and coming to all eligible categories in the following weeks.
As part of Buyer Protection, from 4 February, all buyers and sellers will get 24/7 customer support where you can connect with a real person by phone whenever you need, or start a chat to get quick answers.
What’s changing for private sellers?
By removing barriers for private sellers and making it free to sell and simpler to list, we’ve seen many more sellers join the platform to bring buyers the unique inventory that they love. Buyer Protection is the next step, to ensure they keep coming back.
As part of Buyer Protection, starting from 4 February, a fee will be included in the item price when purchasing from private sellers, paid for by the buyer to eBay. Buyers will only ever pay what they see, so there are no surprises at checkout.
Starting from 4 February, UK-based private sellers will also be paid after item delivery. Funds will typically be available in your eBay balance two calendar days after delivery confirmation. Pending funds can also be used to buy postage labels and refund buyers.
We know it's important for you to get paid fast, so we recommend private sellers use a tracked delivery service, either through Simple Delivery or arranging for local collection, to get your funds as soon as possible. Using tracked delivery services can also provide a better customer experience for your shoppers, and for you, with sellers seeing a 50% decrease, on average, in buyer complaints and queries when using tracked delivery*.
We’ve also heard your feedback and understand that shipping costs are particularly top of mind for low price items. When you’re selling a single item for £10 or less, and it’s sent untracked, funds will now be available 24 hours after you receive positive buyer feedback. This will be live by the end of February.
Since the launch of Simple Delivery, we’re excited to have added Royal Mail as an additional delivery partner. We will continue to evolve our Simple Delivery offering, with even more features set to launch in the coming months to further simplify the shipping process for private sellers.
What’s changing for business sellers?
Starting from 4 February, as a business seller, Buyer Protection is included for free for you and your buyers. They’ll get the same protection, without any additional costs.
When it comes to payouts, nothing will change for business sellers, who will still receive payouts as they do today.
We’ve also heard your feedback and know it’s important for business sellers to have a fair and equitable marketplace. So, we’ll continue to monitor trading activities on eBay, to help business sellers using a private account transition over to a business account, or restricting selling activity as necessary.
