Ebay.ca is presently telling all potential international buyers that I will not ship to them.

[avionsunantiques]

I am a long time top rated seller.

I received an email from an American in North Carolina (we ship to all US addresses, including his), that my ebay auction, has a message on it that I will not ship to his address.

Upon investigation, all my Good Till Cancelled and Auction listings, only give a shipping price to Canadian addresses.   Everywhere on the planet is blank, and I assume those potential buyers are also being told I will not ship to them.

I had a similar experience with a batch of 10 auctions about a month ago.   Ebay assured me the problem would be fixed by the end of the auctions  - it wasn't.   I got much lower final auction prices as a result

I then started another batch of 10 day auctions.    This time at least one of them was affected.   I discovered the affected auction because a potential US bidder wrote to me asking if he could get me to ship to him!    He wrote to me in the last 24 hours, so I was unable to cancel the auction.   I started the auction at $9.99 and it was still at that price, even though it was a camera that should get lots of interest, and sell for about $80.   I phoned ebay, and they acknowledged the problem, but they refused to end the auction.   The item ended for just $15.50 - no doubt because ebay had sabotaged the auction by telling all potential international bidders that I would not ship to them.    Ebay did tell me this problem would be fixed within a day or two.

I then started another batch of 10 day auctions.    When I started them, they seemed to be working.    But now its even worse.    All my listings are only giving shipping rates to Canadain addresses, and as far as I can tell, all potential international bidders are being told by ebay in bold Red Letters, that I will not ship to them.

Luckily I have enough time to cancel my auctions, which I will do in the morning after talking with ebay.

Hopefully the solution will be to relist on ebay.com 

If you have auctions currently in ebay.ca, I encourage you to look and see if anyone outside of Canada is receiving a shipping rate, and/or if they are being told you will not ship to them.

[westcoastart2]

Obviously I know everything you stated about package size limits and shipping option order.

Here is a case in point. Ebay item 282635105728

Maybe yours works because you have free shipping. If you remove free shipping then what happens?

[westcoastart2]

FYI, I just changed the above listing to Free Shipping in Canada using Canadapost Expedited mail, and it made no difference in terms of excluding Canadapost Tracked Packet International as a shipping option for International buyers

Now I'm curious to know if the ADD TO CART remedy you keep saying works, will show the excluded shipping option.

[westcoastart2]

I note that the listing you showed is an auction, not a BIN

[momcqueen]

As stated earlier, I have only revised my Auctions to exclude Air Parcel because all others are served by Fixed Price and therefore Add to Cart displays the appropriate postage. I demonstrated this earlier in the thread and then the screenshots disappeared due to a technical error on my part with my account meeting the 1000-image limit for images. 

Free domestic shipping is a red herring. 

[lotzofuniquegoodies]

The thing I'm seeing when tracked works internationally, is the displayed rate is substantially  higher than counter or ones negotiated rate. Those rates SHOULD be tied directly to ones associated Shippo account. (No idea for Paypal. Have not used since the switch-over.)  Having the  counter rate show up (as per other messages I've seen here) for customers checking postage rates really doesn't make a lot of sense to me. The closer the displayed rate is to final invoice the more likely the customer will complete their purchase. In my past experience when the calculator was working properly the difference  was  very close after final packaging/processing to what the customer actually had paid for postage.  Small packet international air, when it does display CURRENTLY is accurate/acceptable as of late for my recent shipments. International Air and International Tracked, when they are available, are usually your most reliable options for shipping Internationally.  I almost never  use International Surface as an option. It involves praying for the package to arrive until it does or sending a replacement/refund if it doesn't.

-CM

PS. Since this "situation" kicked in, I have try to quote shipping costs prior to a potential purchase for international orders based on my negotiated rates. Most customers normally attempt requesting a discount  as standard bidding procedure.  Also, this way there are no surprises  after processing for either party. 

[momcqueen]

https://www.ebay.com/itm/Disney-PIXAR-Cars-2-DON-CRUMLIN-Gremlin-Purple-LEMON-diecast-31-GREEN-EYES-...

Calculated domestic shipping. Listing has not been revised to exclude Air Parcel so therefore it shows no postage costs outside Canada. Add to Cart, however, reveals all the postage costs as they should be. 

A closer look. This is postage to my USA address as per my USA-based account on ebay.com

[momcqueen]

Add to Cart shows the appropriate postal options as per buyer address for all my Fixed Price listings.

This is the reason that my first suggested workaround to sellers who rely on Auctions was to revise their listings in order to add a Fixed Price option so that buyers could Add to Cart to get their postage estimate. 

[momcqueen]

cerebralmonk wrote: The thing I'm seeing when tracked works internationally, is the displayed rate is substantially  higher than counter or ones negotiated rate. Those rates SHOULD be tied directly to ones associated Shippo account.....

Ebay does not read or display your postage costs as per the tiers of savings associated with either your Solutions for Small Business account OR the Shippo discount for ebay sellers. Calculated shipping on ebay.ca is a Canada Post-linked program that displays straight counter rates unless you specifically tell it otherwise via your Seller Preferences. 

And the rates for Tracked Packet International changed in some cases dramatically a month ago. Now, there is a big difference between an item weighing 99 grams shipping to UK versus one that is 101 grams whereas the price break in the past was 1 gram to 250 g. If your item weight and dimension is not EXACT in the selling form then it will show perhaps more now than you will pay when you go to buy postage. This is where I would suggest to you the error lays, not in what the Calculator is turning in for postage costs where it is working. All mine are showing exactly what they should show given the less-than-counter-rate discount that I have set on my Seller Preferences and the weight of the item embedded in the listing itself.

[westcoastart2]

As stated elsewhere earlier today.

I followed your work around, and individually removed Canadapost Air Parcel from each of my 246 listings.

This resulted in some US and international shipping quotes appearing. Note the word SOME, not All.

As also stated above, interestingly for Countries like the UK for example, to whom you can ship Canadapost Tracked Packet International and Xpresspost for items less than 90cm L+W+H and under 2kg, and in those cases where the tracked packet option was listed first, the tracked packet option was omitted by ebay as a quoted rate. Ebay ONLY quotes the much higher Xpresspost rate.

I don't know if this is a direct result of the work around you suggested (removing Canadapost Air Parcel), or not. But it is the observed result.

[momcqueen]

I'm not experiencing what you have described with my own listings. This listing has been revised to exclude Air Parcel, and here is the result of it being viewed on ebay.co.uk with my UK account and address in the United Kingdom. https://www.ebay.co.uk/itm/2014-Hot-Wheels-76-CORVETTE-GREENWOOD-237-250-HW-WORKSHOP-diecast-Mattel-...

Postage: C $36.12 (approx. £20.51) Canada Post Tracked Packet - International |C $36.12 United Kingdom Canada Post Tracked Packet - International Estimated between Wed. 28 Feb. and Tue. 6 Mar. C $66.59 United Kingdom Canada Post Xpresspost - International Varies for items sent from an international location

[momcqueen]

Ultimately, I cannot offer you a theory as to the reason it's not working for you. It works for me, and it works for the user who first discovered and suggested it to the rest of us.

[lotzofuniquegoodies]

Unfortunately this is the issue I have been having since the problem started. Now if the customer pays in advance of me sending a correct  accurate invoice, I give a suitable refund for postage over payment. I have not made any modifications to my account, so unsure why this is happening. Also, many sellers are getting all kinds of results. No rhythm or reason. Really all I want is it to work and world peace.

Is that really asking too much?

-CM

[westcoastart2]

It doesn't work on my site either.

I just removed Canada Post Air Parcel from ebay item 292437238149

That left two Canadapost options for the US
Tracked Packet USA
and
Expedited USA.
Included in that order.

The ebay listing omits the tracked packet option, and only shows the more expensive Expedited USA option.

For International (not USA) this listing has two Canadapost Options, in this order
Tracked Packet International
and
Xpresspost International

Ebay is giving both those options for the UK, as it should.

So in this case, after excluding Air Parcel. Ebay shows 3 out of 4 international options. Unfortunately ebay omits the cheapest option to the USA. Or in other words, Ebay is obstructing the sale of this item to the USA by omiting the cheapest mail option, and only showing the most expensive option.

[pjcdn2005]

---

@westcoastart2wrote:
It doesn't work on my site either.

I just removed Canada Post Air Parcel from ebay item 292437238149

That left two Canadapost options for the US
Tracked Packet USA
and
Expedited USA.
Included in that order.

The ebay listing omits the tracked packet option, and only shows the more expensive Expedited USA option.

For International (not USA) this listing has two Canadapost Options, in this order
Tracked Packet International
and
Xpresspost International

Ebay is giving both those options for the UK, as it should.

So in this case, after excluding Air Parcel. Ebay shows 3 out of 4 international options. Unfortunately ebay omits the cheapest option to the USA. Or in other words, Ebay is obstructing the sale of this item to the USA by omiting the cheapest mail option, and only showing the most expensive option.

---

That item is over 400 grams but it is still less than 1 kg once it is packaged?

It's odd that the tracked packet international works on this particular listing but that it doesn't show up on your item 28263510572 

[momcqueen]

Let's also remember that Canada Post provides Tracked Packet service to a short list of 31 countries which is the reason many of us opted to add Air Parcel to listings to begin with.

To westcoast/avionantiques, please screenshot what you are seeing for errors with as much detail about the listing as is possible. 

[pjcdn2005]

---

@lotzofuniquegoodieswrote:

Unfortunately this is the issue I have been having since the problem started. Now if the customer pays in advance of me sending a correct  accurate invoice, I give a suitable refund for postage over payment. I have not made any modifications to my account, so unsure why this is happening. Also, many sellers are getting all kinds of results. No rhythm or reason. Really all I want is it to work and world peace.

Is that really asking too much?

-CM

---

As explained it is happening because your preferences are set up to use the retail counter rate without any sort of discount.  You can set it up so that a specific percentage is automatically taken off but you cannot set it up so that you always pay exactly what Shippo charges you. The calculator has nothing to do with what you are charged when you print a label as not everyone uses the same methods to do their labels.

You may be noticing more of a difference now as perhaps our discount was increased for international TP when the rates were changed in January.  But this isn't related to other problems with the calculator.

[momcqueen]

---

@westcoastart2wrote:
Obviously I know everything you stated about package size limits and shipping option order.

Here is a case in point. Ebay item 282635105728

Maybe yours works because you have free shipping. If you remove free shipping then what happens?

---

That item listings says: 

"It is about 11.2 cm tall.

It weighs about 650 grams."

Are you absolutely certain that you haven't exceeded the volumetric limit for USA Tracked Packet there? It's not only the one kg weight limit that must be adhered to. What are your exact dimensions and weight for this item?

What is the difference in price between Tracked Packet USA and Expedited Parcel USA at that size and weight? Less than five dollars, I should think. I get an estimate of less than $4 difference if I pare down to bare bones the size of the shipping container required to send an item of that size across thousands of kilometres.

[momcqueen]

---

@lotzofuniquegoodieswrote:

Unfortunately this is the issue I have been having since the problem started. Now if the customer pays in advance of me sending a correct  accurate invoice, I give a suitable refund for postage over payment. I have not made any modifications to my account, so unsure why this is happening. Also, many sellers are getting all kinds of results. No rhythm or reason. Really all I want is it to work and world peace.

Is that really asking too much?

-CM

---

In your shipping preferences, exactly what do you have set for percentage from counter rate offered? Please  screenshot an answer to the question I am asking, and provide a listing number to which you believe the displayed cost of postage is too high. 

[momcqueen]

---

@pjcdn2005wrote:

---

@westcoastart2wrote:
It doesn't work on my site either.

I just removed Canada Post Air Parcel from ebay item 292437238149

That left two Canadapost options for the US
Tracked Packet USA
and
Expedited USA.
Included in that order.

The ebay listing omits the tracked packet option, and only shows the more expensive Expedited USA option.

For International (not USA) this listing has two Canadapost Options, in this order
Tracked Packet International
and
Xpresspost International

Ebay is giving both those options for the UK, as it should.

So in this case, after excluding Air Parcel. Ebay shows 3 out of 4 international options. Unfortunately ebay omits the cheapest option to the USA. Or in other words, Ebay is obstructing the sale of this item to the USA by omiting the cheapest mail option, and only showing the most expensive option.

---

That item is over 400 grams but it is still less than 1 kg once it is packaged?

It's odd that the tracked packet international works on this particular listing but that it doesn't show up on your item 28263510572 

---

This listing also exceeds the volumetric limit for USA Tracked Packet when I plug into the Canada Post Fund a Rate calculator a box of the size to fit it for safe international shipping as well as estimate the overall weight of the package when properly assembled. 

What are your exact weight and dimensions in the listing? 

[pjcdn2005]

11.1 cm isn't very big so its unlikely that the dimensions would be too big. The max for TP is L + W + H has to be less than 90cm.   A box that is 25x25x25 would be just 75 cm.

US tracked packet is not working on that particular listing either but if it is 650 gr it would be difficult to keep it under 1kg.