eBay

lotzofuniquegoodies · ‎01-20-2022

Just a headsup for anyone trying to process packages (Jan 20, 2022) using Shippo. There are currently ongoing issues they are working on to resolve. Status page shows up to date details.

Degraded Web Performance

We are currently experiencing issues with our Web App. We are working on a fix to address this issue.

https://status.goshippo.com/

-Lotz

lotzofuniquegoodies · ‎01-20-2022

Final follow up on creating label issue.

We appreciate your patience with this as we worked to rectify all the errors you were seeing. We apologize again for the inconvenience this caused you and your business.

I am happy to report that all errors in Shippo are now fixed and you should be able to create your labels as normal. If you continue to run into trouble, please let us know.

-Lotz

View solution in original post

msau4301 · ‎01-20-2022

Good to know...waiting on payment for a couple of things and then I would be trying. Thanks for the headsup!

lotzofuniquegoodies · ‎01-20-2022

@msau4301

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 20, 10:35 PST

lotzofuniquegoodies · ‎01-20-2022

Follow up response from Shippo CS.

Hello,

Thank you for your continued patience with this.

As of about 10:15 am PST the ability to log into and access your Shippo account was restored, however when attempting to purchase labels now you may see a message reading "We hit an unexpected error."

Despite this message, label purchases are successful. You can confirm this by visiting your Shipments page and seeing the corresponding label.

If you see this error, please do not make additional labels, as this will result in duplicate purchases. You can download the first label from the Shipments page.

If you have already created duplicate labels, we will be looking into a resolution for those after this error is corrected.

We are actively working on a fix for this and will keep you posted, as well as keep the status page updated with any changes.

-Lotz

lotzofuniquegoodies · ‎01-20-2022

Final follow up on creating label issue.

We appreciate your patience with this as we worked to rectify all the errors you were seeing. We apologize again for the inconvenience this caused you and your business.

I am happy to report that all errors in Shippo are now fixed and you should be able to create your labels as normal. If you continue to run into trouble, please let us know.

-Lotz