w~~_7.JPG "pjcdn2005"){kind=avatar}
Hi everyone -
Opening the chat up for your questions! I'll begin working on answers for you tomorrow afternoon.
See you then!
Tyler
I and other sellers are unable to leave feedback on multi-item orders via the feedback modal window, I have been having this issue for 2 weeks, it is very frustrating as a seller, it is a pain in the butt to leave individual feedback, copy and pasted for each item in a multi-item order. Basic funtionality is broken with not even an ackknowledgement from eBay that it is broken, or that it is being looked into. Is there an ETA for resolution of this additional bug?
@richardcm wrote:
Why does eBay add best offer to listing randomly it seems? And a best offer at half of the price I set? eBay is not authorized by me to do this. It has changed items under $10 and half is below cost of postage! If not for the email sent saying best offer was added I would never know.
Hi @richardcm - we apply a Best Offer to fixed price listings if the item is listed above the recommended price or does not sell within 8 days. The recommended price is based on prices of similar listings sold on eBay over the past 90 days.
You don't need to accept any offer made by a buyer. You can accept, decline, or send a counteroffer to the buyer. If ignored, an offer will expire (after 12 to 48 hours).
When this is done we do set up an 'automatic decline' of offers below a certain percentage of your current list price. We never set an 'automatic accept' price administratively.
The reason for this is we want your items to sell - and in a situation where your item may be overpriced we want to make sure you receive as much exposure as possible. Typically we see a 10-15% increase in engagement from buyers on listings with Best Offer added.
Thanks!
@ssales12 wrote:
We sell collectibles and often ship to the US. For US bound shipments, at the advice of our shipper, we have always included proof of the amount paid as US customs requires proof of the amount paid for collectibles items. The old one page Paypal confirmation was perfect, but since leaving Paypal we now receive multiple confirmations for orders that include multiple items (we recently had 19 for one US bound order). All 19 were in fact incorrect, and, even if they were correct, attaching 19 documents to a small shipment is not at all practical. In addition, 19 separate confirmations unnecessarily takes up a lot of record keeping space. Can we please receive only one correct payment confirmation for each order?
Thanks for your help.
Hi @ssales12 - I'll make sure this feedback is shared with the payments team!
@flyhooks4less wrote:
eBay labels is not printing the country of origin code on USA small packet labels. This has been occuring for some time, dispite the country of origin being selected on the form. Just wondering if there is an ETA for resolution?
Hi @flyhooks4less - I checked with the Labels team and they said they've submitted a ticket to the product team to have this added in the future, but I don't have a timeline to share with you on this. But it's definitely on their radar!
@flyhooks4less wrote:
I and other sellers are unable to leave feedback on multi-item orders via the feedback modal window, I have been having this issue for 2 weeks, it is very frustrating as a seller, it is a pain in the butt to leave individual feedback, copy and pasted for each item in a multi-item order. Basic funtionality is broken with not even an ackknowledgement from eBay that it is broken, or that it is being looked into. Is there an ETA for resolution of this additional bug?
Hi @flyhooks4less - mixed bag on this one: yes, it is a currently open bug ticket, no there is no estimated time of resolution. I know there was a thread we had on this, would you tag me to it again and I'll get the folks in it added to the ticket?
Thanks!
@msmaggie060 wrote:
Tyler, there seems to be a glitch where eBay is sending messages to buyers after they have paid saying that their item is now Out Of Stock. (Item #164898925830). Can you get this reported please!
I know I don’t have and have never checked off the OOS option, my item listings end when the item sells. Sure hope these don’t show up as an OOS defect on my account!
Thanks.
Hi @msmaggie060 - I will definitely look into this one and get it reported! Thank you so much for the item number!
@streetimports wrote:
Problem after problem with Managed Payments.
Received a "Thanks for updating your account details!" on June 20, but nothing good has happened since.
We're still not getting paid for any of the orders coming in. Current message in red when we're logged in is, "Your payouts are on hold until you update your account details. Please update by Jul 25, 2021 to avoid further restrictions. Update account detailsUpdate account details".
We've called eBay every day and nobody has a clue. We're entering the requested info on the screen live with an eBay rep, and it won't accept it. We've been told multiple times that a manager will call back in 1-2 days, nobody ever calls.
Please have a knowledegable person contact us right away to have this resolved.
Thank you.
Hi @streetimports - I'm sorry that you've run into a problem with getting registered for payments! I will make sure this is shared, but I can't promise a callback. Continuing to work with customer support on this is the correct way to go.
Thanks!
@pjcdn2005 wrote:
Tyler, years ago when the US started requiring tracking for TRS and then had new TRS plus requirments, Canadian sellers who had global TRS still received the discount on US sales whether the listings were on .ca or on .com. I hadn't checked on that for a while but when I did, I was still receiving a discount on all sales. But when I looked the other day, a recent .com sale was not discounted, is that how it is supposed to work now? How exactly does it work ...although the help pages do have some information, there used to be some missing information so I'm not sure if the are 100% accurate now.
If a Canadian has global trs but not US trs plus, do they qualify for a discount when a US buyer makes a purchase on a com listings?
If a Canadian has global trs but not US trs plus, do they qualify for a discount when a US buyer makes a purchase on a ca listing?
In the past, Canadians did qualify for US trs if they had enough US sales but weren't required to meet the uploaded tracking 95% requirments. Is that still true and if so, do those Canadians receive a discount for .com sales even if their listings don't meet all of the trs plus requirments?
Hi @pjcdn2005 - these are really good questions, and nailing anyone down to get good answers on this topic proves to be difficult. The last time I got a solid answer on this it confirmed your understanding (.com listings still get the discount if you meet the Global Top Rated requirements). The exception to that was you would not get the 'seal' on your listings unless you met all the .com requirements, tracking included (but really, the discount is more important in my book).
I will start hunting down folks again to see if I can get us detailed info. Please bear with me while I do. Thanks!
@lotzofuniquegoodies wrote:
Hello Tyler,
Would it be possible to update the shippings options back end to include the disclaimer that displays:
Please allow additional time if international delivery is subject to customs processing.
This information only shows on the front end on both dot ca and dot com to international buyers. Unsure what it shows after purchase but this "could" help sellers current loud cries of "it's late". That disclaimer is not something sellers should need to add to their listings.
When you go to Canadapost website main page 2 of the first disclaimers you see is:
-As important safety measures continue, delays should be expected. For the latest on our efforts during COVID-19 please click here.
-We suspended on-time delivery guarantees on March 18, 2020, due to the unique circumstances we are operating in this year. The suspensions remain in effect
Customs delays is one thing that eBay sellers selling internationally have NO control over. eBay suggested Transit times - Part 2 of the equation are estimates only and not 100% reliable. The eBay suggested windows often are the often the same for all distances and assumed routings for any given seller.
-Lotz
Hi @lotzofuniquegoodies - Happy to make this suggestion!
