2 misidentify feedbacks in 2 weeks

[valuestore]

Did ebay recently change something to cause confusion in how the buyers post feedback? 20  years ive never had a misidentify (oops wrong seller) feedback,  in the last 2 weeks I get 2 feedbacks from totally unrelated buyers quoting a products I dont sell.  Cant be a coincidence, trillion to one odds.

[ricarmic]

Weird things happen in bunches sometimes it seems.

A couple weeks ago I had 2 returns on the same day, which may not seem odd in and of itself, but when one considers the fact before that day, I hadn't had a return in over 2 years, it is extremely strange that I get 2 on one day.

Even more odd was that one of the return requests was accidental. The buyer confused my item (which they didn't even have yet) with someone else's they received that day, the obvious difference caused them to open a return against me! (which was relatively quickly corrected).

As with your experience, the odds of this are very very small but that doesn't stop it from happening..... now if only I could use these statistical anomalies powers with one of the lottery tickets I buy instead....

[around_again_records]

Actually, I got one the other day too, and was thinking the same as you. Has something changed to cause confusion. Did you do anything to get yours fixed? I'm not exactly happy with mine. The feedback was positive, but comments referenced a wrong item and refund received.

I could not ask for a feedback revision because the feedback itself was positive. I tried to find how to have the feedback deleted, but did not find much help there either.

I contacted the buyer, and they said that yes, they gave feedback for the wrong item, but did not know how to change it.

What did you do with yours?

[ricarmic · Accepted solution]

This reminded me I did get one (incorrect feedback) as well a couple weeks ago.

Mine said something like I got my water bottle (and I sell stamps).

I went back and found it and this particular buyer left that exact same feedback to 18 different sellers, one of them me of course, likely all at the same time (looks like all were stamp sellers).

After this batch it looks like they leave feedback in batches, the next batch was ok but after that there are numbers and or numbers and words in front of the actual feedback comment (but they do all say stamps somewhere in them) in each feedback batch.

I'm assuming the buyer is not good with computers/ebay processes.

Fortunately mine is ok, the wrong item and return would be disconcerting to have in there. As I recall from my on experience quite a while ago though, the only way to get it zapped is to have the buyer call it in. We as the seller cannot do anything. Having said this if the buyer says in an ebay message to you that they do not know how to delete it, I think the CSR would delete it for you then, because they have evidence the buyer wants to zapp it. (if I recall correctly that's what happened in my case) 

Rereading your note around-again, I think you already have a good case to call it in, assuming your conversation was in eBay messaging.....worth a try at least!

[valuestore]

Batch feedback I bet thats probably it, I did noticed they are both buyers with lots of purchases. I hope this isn't going to be ongoing issue...one red one grey donut ,revisions sent no response from either buyer.

[lotzofuniquegoodies]

I have that "random" thing happen to me every few months with sales. 2 Sales to Portugal, Sweden or Australia out of the blue. No rational explanation other than it's something eBay does or is tinkering with and not the seller.

-Lotz

[valuestore]

Ebay should really have some sort of  extra step involved or checksum with posting negative feedbacks to ensure they have the right item and seller. .. a buyer leaving a neg fb for a pair of shoes delivered late to a seller that sold them a box of Twinkies that arrived early for example .. one would think that would be not possible... but apparently it is.

[tyler@ebay]

Hi everyone - 

General reply here - if the feedback is positive, but the comments reference a product that you didn't sell, it isn't administratively removable (general reasoning is: it's a positive feedback anyway, you could always reply to it to clarify)

However: if you were left a neutral or negative and the comments clearly reference a different seller  or product (Ric's example of 'water bottle' when the product purchased was stamps) we can usually make a case for administrative removal, so we'd want you to contact CS for a review. 

Thanks!

[femmefan1946]

You can add a Response to any feedback, your own or a customer's.
Usually it's not a good idea unless you want to draw attention to it. (Never do it when angry or upset.)