ATTENTION SELLERS Payment may be reversed without you knowing!!!!

[nicknack17]

Money entered my account and was reversed without my approval!!!

From Ebay:   I received a message that my item had sold.

From PayPal: I received an message item was paid for

From Ebay:  I was told then to cancel the order as the buyer wanted that and said it was not paid for.

I checked Paypal and sure enough the money entered my Paypal account then was taken out, by who I do not know.

What if I sent the item off after receiving the first two notices???

Who or what has the authority to remove money from my account???

I did not receive a notice from Ebay or Paypal to say the money was reversed!!!

I did not cancel the order as I wanted to get some answers.

Ebay went ahead and canceled the order ????

[pjcdn2005]

I doubt this is something that happens very often but it would be nice to know why it happened and what to watch out for.  Is the buyer still an ebay member....are they new and/or do they have recent feedback?  

[momcqueen]

“ The hour cancellation request option may have started a few Seller Updates ago but it is simply a request and it does not result in an automate refund or cancellation. The seller does need to agree.”

Not always. Perhaps I was part of beta-testing on a new workflow.

[hlmacdon]

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@momcqueenwrote:
“ The hour cancellation request option may have started a few Seller Updates ago but it is simply a request and it does not result in an automate refund or cancellation. The seller does need to agree.”

Not always. Perhaps I was part of dome beta-testing on a new workflow.

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In my experience the buyer has always had that ability within the one hour window, without my input. My listings are on .com so perhaps there is some difference between the two.

[jt-libra]

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@nicknack17wrote:

So how long do I wait to send and item to be sure that the money will not be removed from my Paypal account a week?.  I had no control over this transaction what so ever or my own Paypal account transaction and Ebay cancelled the order not me before I could even figure out what was going on.   I feel I should have at the least been given the opportunity to have some control over my own accounts. 

This had nothing to do with a dispute!

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I realize that this transaction had nothing to do with a dispute ..... I only mentioned a dispute as an example of when PayPal can remove funds from your account.

In re-reading this thread, I see that you have never actually stated how much time elapsed between the the time of purchase, the cancellation and the refund. I was not the only one who believed that an automatic refund would be given within an hour of the request to cancel.  I'm sure I read that somewhere but it appears I was wrong.  Nevertheless, it happened, so rather than give us a piece of your mind, why don't you call eBay or PayPal to see if you can obtain a satisfactory response to your question.

I notice that on your listings, you state that you "usually ship within three business days of receiving cleared payment".   I don't think it would be a wise business practice to hang on to your items for lengthy periods just in case a cancellation request will result  They are not all that frequent, at least for most of us, and I doubt that you will run into this problem (automatic refund) if a request arrives 3 or 4 days after the purchase.  You will have shipped and the buyer who wants a cancellation will have to return the item at their expense before you refund.

I know that none of this matters to you; you're just angry that the money was taken out of your account.  Call eBay or PayPal ...

[nicknack17]

I have called both already and no explanation as to what happened.

By the way I am not angry,  but  concerned.

[momcqueen]

You and I are in agreement then.

It was pj who challenged what I said when I said what you said. The quote was hers.

[momcqueen]

“I have called both already and no explanation as to what happened”

I find that hard to reconcile. Call happy_pidgeon to the thread to settle the matter.

[hlmacdon]

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@pjcdn2005wrote:

I've seen a few posts about this happening in the past couple of months but I have no idea why it does.  If PP is suddenly allowing buyers to cancel their payment then that is something new and I don't remember it ever being mentioned to sellers.  Possibly it happens when PP thinks the payment is fraudulent but I'm really not sure. If I were you I would phone PP and see if they will tell you what happened.

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On the few occasions where it has happened to me the buyer had initiated an unauthorized activity claim through ebay or paypal. Here is a sample of an ebay one including their messaging below. This was one which was buyer initiated and they did not know how to cancel an ebay transaction. On the paypal side this moved from a paid transaction to a temporary hold and then finally to a refunded transaction initiated by paypal.

We had to cancel bids and purchases on the following item(s) for the buyer, , because they were made without the account owner's permission:

Please note that we're working with the account owner to prevent any additional unauthorized activity.

All associated fees have been credited to your account. In these situations, we'll credit the final value fee for removed listings won by this buyer, and also the insertion fee if it was a single-quantity listing.

- We have credited any associated fees to your account.

A not so useful seller tip was also included in the ebay template and gave me a good chuckle if nothing else:

--Selling tip--
To help you avoid this situation in the future, consider setting a Buy It Now price and requiring buyers to make an immediate payment. For more information on immediate payments, visit:

[nicknack17]

TKS

[rosscd57]

Yep - think of it this way. If you buy a car - you legally have three days to back out of the deal. So whats an hour?

[pjcdn2005]

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@momcqueenwrote:
“ The hour cancellation request option may have started a few Seller Updates ago but it is simply a request and it does not result in an automate refund or cancellation. The seller does need to agree.”

Not always. Perhaps I was part of beta-testing on a new workflow.

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 What do you mean by that?  When the feature was introduced the seller had to approve as it is now. Are you saying that you received a cancellation request from a buyer  but that you didn't have to approve it as it was automatically cancelled? 

I have never heard of that and find it difficult to believe it was part of a test as tests are generally on .com first and there would have been dozens of posts on those boards about it.

[pjcdn2005]

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@hlmacdonwrote:

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@momcqueenwrote:
“ The hour cancellation request option may have started a few Seller Updates ago but it is simply a request and it does not result in an automate refund or cancellation. The seller does need to agree.”

Not always. Perhaps I was part of dome beta-testing on a new workflow.

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In my experience the buyer has always had that ability within the one hour window, without my input. My listings are on .com so perhaps there is some difference between the two

I list on .com as well and the rules are not different regarding cancellation. Honestly I can't imagine the chaos this could cause if the seller didn't have to approve.  There have been many times when I was just about to go to the post office to mail something when I notice that someone else has just made a purchase so I've quickly wrapped it up and mailed it shortly after they purchased it. 

https://www.ebay.com/help/selling/getting-paid/cancelling-transaction?id=4136#section2

[pjcdn2005]

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@momcqueenwrote:
You and I are in agreement then.

It was pj who challenged what I said when I said what you said. The quote was hers.

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Challenged you?  I simply pointed out, with proof that the information you gave was incorrect. 

I realize that you don't like being corrected but we all make mistakes and the rule is  that the   seller must agree to the cancellation.  If you've experienced something different, it is not the norm now. 

[pjcdn2005]

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@hlmacdonwrote:

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On the few occasions where it has happened to me the buyer had initiated an unauthorized activity claim through ebay or paypal. Here is a sample of an ebay one including their messaging below. This was one which was buyer initiated and they did not know how to cancel an ebay transaction. On the paypal side this moved from a paid transaction to a temporary hold and then finally to a refunded transaction initiated by paypal.

We had to cancel bids and purchases on the following item(s) for the buyer, , because they were made without the account owner's permission:

Please note that we're working with the account owner to prevent any additional unauthorized activity.

All associated fees have been credited to your account. In these situations, we'll credit the final value fee for removed listings won by this buyer, and also the insertion fee if it was a single-quantity listing.

- We have credited any associated fees to your account.

But that isn't the buyer being able to cancel by simply filling out a form within an hour of purchase and saying that they want to cancel.  If they had gone that route, you would have had to approve the cancellation but because they went to Paypal, it was handled in a different way.

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[momcqueen]

“I realize that you don't like being corrected but we all make mistakes and the rule is that the seller must agree to the cancellation. If you've experienced something different, it is not the norm now. “

Hahahaha, I don’t mind at all being corrected WHEN I’m wrong.

[momcqueen]

And obviously eBay wouldn’t allow an order already marked as Shipped within the hour to fall into this category of auto-cancellation. Remember, I’m speaking from my own experiences with this matter which you may accept as fact or not. Cancelled orders (paid and otherwise) happen frequently for me. They’re not all processed in the same manner, it depends on several factors internal to eBay.

[momcqueen]

Factors internal to eBay and the state of the order through seller processing when the Cancellation is requested or logged.

[pjcdn2005]

No, they aren't all processed in the same way. If they are marked as shipped I don't think that the buyer can even use the request cancellation function, I believe that they have to then just send a message but I'm not 100% sure on that.  But in my own experience and according to ebay policy, there is no situation when a buyer makes a purchase and immediately requests a cancellation and the sale is automatically cancelled regardless of any internal workings..  They have to get the seller to agree or else ask ebay or PP to get involved. 

You haven't given any type of specific examples of when this happened automatically so I'll have to stand by what is written and what I've experienced.  

[tyler@ebay]

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@nicknack17 wrote:

Money entered my account and was reversed without my approval!!!

From Ebay:   I received a message that my item had sold.

From PayPal: I received an message item was paid for

From Ebay:  I was told then to cancel the order as the buyer wanted that and said it was not paid for.

I checked Paypal and sure enough the money entered my Paypal account then was taken out, by who I do not know.

What if I sent the item off after receiving the first two notices???

Who or what has the authority to remove money from my account???

I did not receive a notice from Ebay or Paypal to say the money was reversed!!!

I did not cancel the order as I wanted to get some answers.

Ebay went ahead and canceled the order ????

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Hi @nicknack17 - I want to clarify that a buyer is able to request a cancellation if made within an hour of purchase, and the seller has not yet marked the item as shipped or added a tracking number. However, you are still asked to confirm the cancellation or let the buyer know you have already shipped the item.

You mentioned receiving an email notifying you of the cancellation - did you accept it?

If accepted, a refund back to the buyer would be automatic, removing the need for you to go into PayPal and issue a refund manually.

[pjcdn2005]

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tyler@ebaywrote:

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Hi @nicknack17 - I want to clarify that a buyer is able to request a cancellation if made within an hour of purchase, and the seller has not yet marked the item as shipped or added a tracking number. However, you are still asked to confirm the cancellation or let the buyer know you have already shipped the item.

Thank you for confirming that the one hour cancellation request from the buyer is not an automatic cancellation and that the seller has to confirm or deny it.

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