Any Problems Shipping To France?

[2nd-time-around-jewelry]

Was wondering if anyone has had problems recently shipping to France?  I have sent there in the past with no issues. Today I had a buyer open a request that they didn't receive their item in the estimated time.  The buyer is registered as being in Spain (which I don't send to) but bought the item with a France address. The request has everything written in French so finding it hard to respond.  eBay sent me a notice saying I have until June 29th to respond.  I responded through eBay messages to buyer that if they didn't receive it by that date then I would refund. Buyer said they received a message from "Envío express" with an order number ES04038392 & they have to confirm some information of the order details.  Has anyone heard of this before?

[2nd-time-around-jewelry]

The buyer just e-mailed me that they still want the ring.  I never told them that it was returned back to me.  Wonder how they found out.  Has anyone shipped with tracking to Spain before? Any problems? It would cost $35.00 for small packet which is more than the original item is worth.

[momcqueen]

Do you mean Tracked Packet? I’ve shipped to Spain via Tracked Packet without incident. I wouldn’t send ANYTHING to this buyer untracked.