Seller Central

Resolved! Item bought by someone outside of North America - How??

Hi all, Apologies if I am posting this in the wrong area. I recently sold an item to a seller with no prior feedback, who also happened to be located in South Korea. When I created the listing for my item I only had Canada and USA as shipping options...

GTC Photos Missing Fiasco Final Offer Or...?

Is the (generally considered by sellers and quietly, many of the rank & file, as insulting) offer of 500 listings and a few pennies per affected listing eBays "best & final" offer? I forgot how to send the bat-signal to staff that participate on this...

SERVICE METRICS.. very confused??

I have zero returns, and yet it shows me as very high, this makes no sense at all. Anyone else getting the same type of thing.. Ebay says if you are in the very high area, you can face a 4% increase in final value fees. Item not as described returnsS...

Resolved! Program that lets you check which GTC listing photos were lost.... I thought I bookmarked

Can anyone please remind me of the program that a seller can run that lets us identify which GTC listings lost photos in that debacle from June? I ran it a few weeks and took screenshots but now I need to double-check something and I would like to ru...

CP Parcel cuttoff times

Got a package to my post outlet a few minutes before 5. By the time it was scanned, receipt said 17.01 "after cutoff time". Friendly PO lady said the driver arrives almost to 5.30pm and it will be fine. I saw the driver take all parcels into the truc...

Buyer wants to return a phone that has nothing wrong with it. Should I have to pay the shipping?

I sold a phone 2 weeks ago. So now I get a message from the buyer claiming that it’s not the same phone that’s in the picture, and that it’s not as described. The only description I wrote was that it’s “preowned and comes with a charger” and put 2 pi...

New kind of buyer fraud - a case of laptop

I correctly gave the description of the item, a laptop, in the main section, but the ebay software somehow described the laptop incorrectly as 16 inch instead of 14 inch.The buyer claimed that he was misled by the detail that was automatically genera...

New Offer???? Halloween Items???

Price Right,Save BigSave 25% on selling fees when you list what’s most-wanted for Halloween buyers. https://pages.ebay.ca/promo/2018/0813/halloweenhotitems.html Categories: CostumesRecommended items: Women's, Men's & Unisex Costumes for $19.99 - $59....

False Damage Claim From Buyer After Nearly 3 Weeks After Delivery

In July I sold a DC Direct statue to a customer in the US. It was sent with Canada Post Expedited Shipping, so it was tracked. Tracking showed the statue was delivered on July 23. On August 12, the buyer messages me and claims that the statue arrived...

cant add international shipping to existing listing

Hello, I cant add international shipping to my existing listing. I used "sell similar" on this listing which offers Canadian and U.S shipping options. I checked my preferences and everything seems correct. All my other listings are correct (U.S and C...

Second Scammer this month, getting free items from eBay

This is a second scammer within less than 30 days that buys items and leaves a negative feedback in order to get item for free. But best of all he will not change his feedback after you will refund him. There are 6 sellers that have reported the guy ...

Buyer Notified Me That They Gave Me The Wrong Shipping Address

I had a buyer purchase an item on August 3rd. He e-mailed me the other day stating that he made a mistake & gave me the wrong shipping address. He asked if I could intercept the package somehow. I said I couldn't as it was not sent with tracking. He ...

How to cancel the order on Seller Hub ca?

I tried to cancel the order due to address problems and notice that "cancel the order" is missing from the Seller Hub ca. Help? Thanks.

Search parameters

As I sell preowned fine china and OAK items, I now find since all the changes, my listings have no views (0). The last 24 hours 20 listings ended with no views, so am I to expect this is the new normal. Other sellers with like items are selling. What...

Resolved! Sales (31 days) incorrect?

In Seller Hub, I realised that the total sales for the last 31 days is incorrect. EBay includes the shipping costs. So if the buyer is outside Canada, the sales amount seems higher, but in fact it's not. Why are they doing this like that?

Adding Community to Shortcuts

I was late to the weekly chat so thought I would post this here. I had the same problem with adding community to shortcuts but found this worked. Add your title, then add the URL in proper place.The add button doesn't work - just hit your return key ...

WARNING: August 11 to 17 promo, 500 free listings

Create 500 FREE auction or fixed price listingsPay no insertion fees on up to 500 listings. Excludes 1-day and 3-day duration. Learn More11-Aug-2018 12:00:00 AM to 17-Aug-2018 11:59:59 PM Warning: This one starts SATURDAY. Don't start using too early...

Error in Brand field causes items to fail at relist

My first post on this turns out to have been a red herring. (See it here: https://community.ebay.ca/t5/Seller-Central/Can-t-Relist-auto-or-otherwise-because-ebay-added-extra-nonsense/m-p/406778#M96142) The problem isn't about all these extra fields t...

Screen Shot 2018-08-06 at 7.35.05 AM.png

Screen Shot 2018-08-06 at 7.35.12 AM.png

Rate Codes for shipping to Postal Codes in Canada

Does anyone know why the "Rate Codes Table" from the Canada Post Guide, does not show all postal codes in Ontario. (I haven't checked the other provinces). I am looking up the cost to ship to Mississauga Ontario, from Gravenhurst, Ontario, and there ...

***** is live .. Check your special offers and make more money....

I will say it again, this is false advertising, to the worst degree.. There is no special offers, it is only showing me what i have left in my store account, that i have already paid for,, Please tell me what the special offers are.. So i can make mo...

Everytime I save a listing to continue later, this comes up.

Everytime I save a listing to continue later, this comes up. When are they going to fix it?????

What is the way to do this? Refunding for combined shipping.

Newbie seller here. Sold a few items. More than happy to combine shipping. Tell people in the listing, if you buy multiple items from me, please wait for the invoice before paying. One person actually did that!Alas, another bought two items a few hou...

Same track number for 2 listings?

Buyer purchases from 2 of my listings. Am going to ship in one box with one track number. Will ebay accept the same track number for separate listings? Am I being set up for an INR claim for one of them?Beginning to think I should just send this guy ...

Resolved! Save This Seller Icon

Can anyone tell me why I no longer have the "Save This Seller" icon?

First Foray into Promotions Manager ~:0!!

I've given the new "Promotions Manager" a try, I'll see in about 10 minutes what the result is. It took me nearly an hour to get my sale set up (see "Issues" below). BTW, for those who don't yet know, this is the feature that replaces the old "Markdo...

Help needed with a huge mistake!

Ohh boy I messed up! I sold something and I went to prepare to ship and could not believe my eyes as to the error I had made with the shipping! Instead of 10.95 I made a huge mistake and wrote 1005.00 Yes I am horrified : ( I am even more in shock th...

Inventory Optimization w/ GTC

Just a heads up to anyone that uses GTC for their listings. Hope this side affect does not have the potential to be similar to "The Great Missing Pictures Incident of 2018" without suitable compensation for the time wasted it could cause? I use SELL ...

Holy emojis!

The ‘your so-and-and-so listing is confirmed’ tonight have been replaced with an email so laden with emojis that it obscures all useful information.I’m not 12.I don’t need emojis.I need to know *which* listings are ‘live’.Again and again, I’m left to...

Raising a BIN price once you see the interest?

Been in this situation before.We listed a vintage household item.Based on research of past sold items,put a BIN price on it. It was under $100.Had dozens of views + several watchers in a few hours,several emails by the next morning. Lots of interest....

I came across this on facebook and it has a lot of good info I thought I would share.

This came up on my facebook feed and contains a lot of good info, some not so good. It is also geared to a seller in the US. I didn't write it or alter it in any way but gives some ideas for responses. I have a couple of ones that I use from a poster...