eBay

ambros_51 · ‎08-22-2022

i sold an item to a buyer in china , due to time differance between CANADA AND CHINA i did not see the transaction until the following day , and in the mean time the buyer sent several messages requesting a full refund and cancellation of the purchase and left me a negative feedback because he said the purchase and payment was made by his six year old child and he wanted to cancel and i refused to do so , so the buyer said ! . this all happened before i became aware of the sale , i tried to refund the buyer but the system would not let me do it because a dispute was in process. so i contacted e bay support and was able to get the negative feed back removed but the agent did not cancel the sale .

then the buyer filed again another dispute staing that he was returning the item , all this happened with 48 hours of the initial sale . i called again e bay stating there was an error ! i told them i did not ship the item and how can the buyer file a dispute requesting to return the item ?

another e bay agent said that i need to wait for the item to be returned to me ! i said that is not possible that i did not ship the ietm because the buyer wanted to cancel , i asked ! , did you people not read the messages and status of the sale !

was told no matter ! i have to wait for the item to be returnded before i can refund ! again i said i did not ship the item and how can a buyer return an item not shipped and the purchase was made not more then 48 hours agao ! he is in CHINA AND ME IN CANADA and the shipping was to be surface parcel delivery by boat .

after several calls made to ebay and got to speak to different agents of which most of them i could not understand and they all had a different understanding of the issue and did not understand the real problem .

after about seven days of calling the e bay support to resolve the issue , and was told all sorts of mumbo jumbo . then the next day e bay refunded the buyer and closed the case stating that the item was not as described and i ended up with a black mark on my account and to boot i have to pay for the selling fees .

all this was a very frustrating experience ! how can a buyer file 2 different type of disputes on the same item within 48 hours or less of the original purchase !

this posting as for you all sellers to be made aware that most of the e bay reps in customer support does not know what the hell they are doing ! all of them have different solutions , misunderstandings and responses .

i think the system is in shambles and the site is all screwed up .

ambros_51 · ‎08-23-2022

HI ! i did not know that the e bay phone reps are subcontractors ! how do you know that ? i guess that explains their heavy accent and unintellegible speech , and what about the contacts via online chat for help ! could they not be susbcontractors also ?

View solution in original post

pjcdn2005 · ‎08-22-2022

That would be frustrating. Normally you should have been able to go into the dispute and refund directly from there. Once a dispute has been opened you can no longer use the cancellation option. But even if the buyer opened a return dispute you should have been able to go into the dispute and refund without requiring a return. I'm not sure why that wasn't possible in your situation.

marnotom! · ‎08-23-2022

I don’t understand how a dispute could have been opened so soon for this transaction unless the buyer paid with PayPal, I suppose.

maximus7001 · ‎08-23-2022

Whole seperate issue here:

"and the shipping was to be surface parcel delivery by boat"

Very bad... If you allow this it will not make it there on time and you will loose the item and your $ and whatever you paid for shipping.

Never ship overseas by surface.

pjcdn2005 · ‎08-23-2022

An item not as described /return request can be opened through ebay even if the item hasn't been shipped.

clemowbooks · ‎08-23-2022

 https://www.facebook.com/eBayForBusiness/ — Message button in upper right on landing page.
https://twitter.com/askebay?lang=en
https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.
 

If you have been dealing with the phone reps, you should know that they do not work for eBay. They are subcontractors.

The above social media accounts are covered by eBay employees, with some authority.

And you get a transcript of the Chat.

BTW , you can Block entire countries when you set up your Sell Your Item form.

mrdutch1001 · ‎08-23-2022

My unsolicited advice to you:

Set up your listings with "Immediate Payment required"

Set up your listings with shipping within Canada and USA ...none of this worldwide, International shipping=you are listing high value items which will draw any and all scammers...

NEVER, EVER ship "surface" mail rate=you are setting yourself up for the worest possible outcome> eBay buyers ARE NOT patient and you can count on that!

eBay support is horrible and useless...

contact eBay via chat line and/or social media...there is no other way that will get you any satisfaction. If whomever you get in contact with doesn't seem knowledgeable, ask for some of authority, someone higher up, mamagement,etc so that you have someone on board who actually can help.

ambros_51 · ‎08-23-2022

buyer paid with e bay managed payment system . e bay help is useless and all or most of them do not know what they are doing , let alone trying to understand what they say with their heavy accent , most seem retarted litle kids when they speak . HORRIBLE EXPERIENCE AND SERVICE .

ambros_51 · ‎08-23-2022

HI ! are you sure about what you said about surface shipping ? my understanding is that if you state in the listing a turnaround time of 45 days or longer the buyer should not be able to file a dispute if the item is not yet delivered .

ambros_51 · ‎08-23-2022

HI ! i did not know that the e bay phone reps are subcontractors ! how do you know that ? i guess that explains their heavy accent and unintellegible speech , and what about the contacts via online chat for help ! could they not be susbcontractors also ?

ambros_51 · ‎08-23-2022

that is not what the e bay reps say ! so according to you is if a seller sels something and gets paid ! shortly afterwords he/she can file a dispute for item not received or not as described all in 48 hours of purchase or less .

that seems outrages !

shallow_karl · ‎08-24-2022

English is the LANGUAGE of world-wide business. Not Mandarin and not Hindi. IF the people involved with the process can't clearly enuciate it, they should not be DOING that job. People's time is valuable.