Best offer emails not being sent

[pspguitar]

For the last couple of weeks I have noticed that offers were not being emailed to me. I need to login every day and check offers. I have noticed this on my personal account and business account. 

Anyone else notice this?

Thanks!

PSP

[nielsvanm2]

Yup, me too. Never got an email (not even in the eBay messages window), just had to randomly log in and see that an offer was waiting. I have not figured out if it's still happening or not (don't sell much or get many offers). Pretty pathetic that that information isn't being shared with the seller. Just another typical eBay platform fail in my experience.

[bpl521_sell]

And delayed as well, just received one and the offer would expire in a couple hours. Wasn't it usually around 24 to 48 hours?

[mmmcross]

Me too! For weeks now. I do get the notifications through the mobile app, but I would prefer to be receiving the emails as usual as well.

[ypdc_dennis]

---

@bpl521_sell wrote:
And delayed as well, just received one and the offer would expire in a couple hours. Wasn't it usually around 24 to 48 hours?

---

The default limit is 48 hours, but buyers can select shorter times when making an offer (12 hours, 1 day, or 2 days).  https://www.ebay.ca/help/buying/buy-now/making-best-offer?id=4019

-..-

[tryubik-useonlyasdirected]

Where? I'll have to go out of my way to look next time an offer is made because this option has never been noticed. I've been trying to figure out why this happens on incoming offers for ages! Hopefully eBay has a message stating 12 hour and 24 hour messages may not fair as well as 48 hour offers. The vast majority of our 12 hour offers occur at strange hours and near expired or expired by the time we've been alerted.

[custom_shop_designed]

well... I have missed an offer...again...not good

[lotzofuniquegoodies]

@tryubik-useonlyasdirected 

I have never seen the option either for a seller to specify the time frame. From my understanding this is only available to dot com sellers. It was left out of the process to dot ca sellers. Like the tab that says review offers, which doesn't really let you review anything....Like a dollar amount or the time sent. As a btw, the time limit would be shorter if the item is about to roll over with GTC.

-Lotz

[nielsvanm2]

Well, it happened again, luckily I caught this one with 4 hours to spare! I wonder how many offers I've missed over the months... I wonder why I pay seller's fees.... 

[nielsvanm2]

And again today. Unbelievable.

[brettjet38]

It has been like that for weeks, it's another way for eBay to force Sellers to continually be on the app or site to keep up with any offers arriving...

...false traffic stats for them to use as "marketing" later.

[mmmcross]

I hate it too and want them back but honestly the app has helped me keep up with offers a lot more than I used to because the notifications are independent of me checking my email or eBay on the computer, which I don't like having to monitor constantly. If you do miss an offer and you can still find it in your seller hub or on the listing, just send the buyer a message from their eBay profile, and they'll usually be willing to re-submit it.