Buyer #1 claimed your perfume was fake and you refunded without demanding a return, which is your right.
Now another Buyer #2 (from the same province) made the same claim.
You are allowed to demand that the buyer return the purchase before refunding.
You can buy Return Shipping Labels here:
https://www.canadapost.ca/cpo/mc/business/productsservices/developers/services/returns/default.jsf?L...
I think your first language is French so I chose that one. If not there is a link to the English instructions in the upper right corner.
In the USA, Return Shipping Labels from USPS which are not used are not charged to the buyer.
I am not sure if this is true with Canada Post.
If in reading the instructions you find that you will be charged for the Return Shipping Label, you may find it easier to use this link:
https://www.canadapost.ca/cpotools/apps/far/business/findARate?execution=e1s1
Make a return shipping label and email a copy of the PDF to the customer.
If they do not return anything, you win a Not As Described dispute and do not refund.
If they return something other than what you sent, you will probably lose the Dispute, but you can appeal it through Trust and Safety. Winning there depends on the phase of the moon and what the clerk had for lunch.
If these are your inexpensive samples, refund without return (because it is simpler) and add the scammer complainant to your Blocked Bidder List.
On the high value perfumes, demand the return, even if you end up out the cost of the Return Shipping Label.
For all of us sellers.
PS- about language.
I notice that you repeat the information on the J'adore label in your description. Rather than translating it (poorly, sorry) use the excellent description on the label.
When your vocabulary is not perfect, scammers will decide you are easy to take advantage of.
Also spelling . It's J'adore not Jadore as you have it in your title.
