Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Buyer opened eBay case then closed it and asked for refund by Paypal: I had to pay high eBay fees :(

Hi, I sold 2 month ago a 1 month old graphic card for 1250$ +40$ shipping. After the user received it, he figured out his power supply was not strong enough and had to buy a better one. After a week he was able to power it but struggled to make it wo...

I,m retired with over 100 thousand hockey cards. As a hobby should i open a store to sell?

Would I get caught in a tax nightmare. Or do I get to keep all my profits.

Resolved! Shipping

Hi I was Just Wondering If Yous Do Tracking to the Usa Or Do You Use NonTracked i sell clothes and i get asked how much for shipping i tell them for tracked and never hear from them again just wondering is it worth the risk my feedback is all ways ve...

Some days you wish you never turned on the computer....

Just a rant...my wife pretends to sympathize and understand but you folks are the only ones that really get it... I rarely get cancellation notices, and upon powering up today I have 2! One was interesting, the buyer purchased and sent me a couple em...

Customer service on eBay

So disappointed from the customer service of eBay .They have heads for balance.When CS will be back in North America ?????????

Returns and GSP

If an item is returned due to being faulty does the GSP refund the customs and shipping charged to the buyer?

Weekly Chat March 28 2018 Link Issue

Using the eBay employee's link for the weekly chat session, I got the following error message "Invalid Parameters Specified" "An invalid set of parameters has been specified in the url." You having better luck or...?

eBay's Valet kicks the bucket

https://www.ecommercebytes.com/C/blog/blog.pl?/pl/2018/3/1522086624.htmleBay Shutters eBay Valet Consignment Program“eBay discontinued its eBay Valet consignment program this month, which it had launched in 2014 after it closed its Trading Assistant ...

Resolved! 15% Off Purchases March 20th - share with your friends

This topic was posted in the eBay.com USA forums. https://community.ebay.com/t5/Selling/15-Off-Purchases-March-20th-share-with-your-friends/m-p/28263327 eBay 15% off promotion for tomorrow, March 20th (9am PST - 7pm PST) $25 minimum purchase, up to $...

ebay MoneyBack Guarantee: the Expanded Version for Reference

https://pages.ebay.ca/help/policies/money-back-guarantee.html This is the link to the expanded, full-detail version of the ebay MoneyBack Guarantee. I'm sharing it here for other users (sellers and buyers alike) because the last time I tried to find ...

Have you ever had someone ask a bunch of questions then ask for it cheaper?

I have a CD for sale that is 15% off and is under $5.00 US with $4.25 for shipping through Chit Chats. The customer wants me to play the song to see if the music is either 7 seconds or 15 seconds before the voices come on. I play it and get back to h...

Creating a shipping cost

Hey anyone!I'm new to eBay and my dream is to become an awesome eBay reseller (hopefully Top rated plus!), but for the moment I have a sticking point in creating shipping costs for my products because I don't understand how I'm supposed to know what ...

why do some positive feedbacks go on the negative category?

I was reading some feedbacks mostly out of curiocity. And saw some pretty nice words in the negative, Some horrible ones in the neutral. The only thing I haven't seen yet at least. Is negative feedbacks on the positive. What is up with that feedback ...

Buyer Returns With Tracking Number Will Automatically Give You a Late Shipping Strike

So I had a remorse buyer send back their item with a tracking number (they had to pay for the return). They uploaded the tracking number. When I recieved the item, I then refunded the money & the case was closed. So today I was checking out my Seller...

"It looks like you need to pay for some items"

A bidder wants to bid on my listing but keeps getting this message: It looks like you need to pay for some items. Go to your cart or My eBay to pay for your items at checkout. He doesn't have anything in his cart and can't figure out why his bid won'...

Can you transfer U.S dollar to your bank account if you are in Canada

Hi, Is it possible to transfer U.S dollar from PayPal to your bank account if you are Canadian ?? I have opened U.S dollar account with my bank, I tried to do this but not yet able to do so.

Resolved! Shipping Label Does not show Russian Address

Hi, I have a Russian customer, her PayPal address is in Russian, I did the shipping label with Canada Post shipping tool, however the pdf file does not show the address properly, all the characters are shown as ?????

Possible to confirm shipping cost to U.S. before accepting Best Offer?

Hello all. I have a listing up with Buy It Now and Best Offer enabled, and I received an offer from a buyer in the U.S. I have two shipping options available, domestic with a $5.99 price for Canada and international for U.S buyers only with $19 shipp...

Back again for more help!!!

I sold an item, 191961139962 to a US buyer and it seems that I no longer have this item. Somehow it got relisted by mistake. This is the 2nd time something like this has happened in the past 2 months. The first time, I was able to find the first CD f...

Invoice to buyer to avoid currency conversion

I was reading from a old thread that it is possible as a seller who say for example is a Canadian seller who sells on dot com in US currency to send Canadian buyers a invoice in Canadian dollars converted so the buyer can save on Paypal currency conv...

Wishing to avoid crooked overseas postal people

I have been a victim of item theft by crooked postal people in the past.The last being Italy. Perhaps the model train car scanned as a pasta maker. lolNow I have bids on a laptop coming from Bolivia and Poland.I have a bad feeling already.I have forg...

Guest Buyers

What are your thoughts on Guest Buyers. Often get requests from users with 0 feedback and I assume they are probably guest buyers. So far the experience hasn't been all that positive, buy but don't pay, seem to think Ebay is like Kijiji or Craigslist...

eBay.CA promo - 25% off FVF fees for 1000 items March 23-April 6

When is it?This Promotion will begin on Friday, March 23, 2018, and will end on Friday, April 6, 2018, at 23:59:59 ET, for listings in select categories on www.ebay.ca or www.cafr.ebay.ca What is the Promotion?Invited sellers who activate the offer a...

Feedback, Sales Records unresponsive

Gremlins have moved into the Sales Records this morning. I can save to my Sales Record but anything one might access using the drop-down at the side is a no-go. Feedback, Print etc. All roads lead to either this page or Page Not Responding It hasn't ...

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Ebay gets serious about buyer fraud

Story here

what is the vero program? can someone enlighten me?

just saw about it in a video. But they didn't elaborate.

Resolved! Who pays the customs fees if a return is not marked: " a return"?

Who pays the customs fees, if a return is not marked: " a return"?I just got one back and had to pay the fees because it was not marked a return.

selling cosmetics on ebay canada

I have been thinking about selling cosmetics from Korea to Canada and i dont know where to start could you guys advise me with all the requirements I need to sell cosmetics on from korea to canada?

How is a return closed if no action

A buyer started a return, but he has not mailed it yet. He has till March 21 to mail it according to the return data. If he does not mail it on or before the 21 st. does eBay close the return automatically or do I have to do something?

No views or sales on popular items

Have been re listing a popular item for a long time. Have had few views, no watchers, so did a little sleuthing. Sellers with the same type item, have in the past had great success. Now upon checking sold items, there have been no sales in this categ...