Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Can't seem to get views on my items and can't seem to sell them

I cant seem to get views on items and cant seem to sell stuff. Even popular Items on eBay that I post for sale are the same thing. Any views that they do have are from me. How can I get views and sell stuff?

Misspelled Address

I have a 0 feedback buyer who has a address for Oahawa, ON. (should be Oshawa). It is also "confirmed" Oahawa in Paypal as well. Should I correct this or just leave it as is? I assume Canada Post will have no issue but still... can this bite me someh...

Item arrived damaged, buyer wants a refund.

I sold a brand new CD, the CD is OK but the digipak packaging was damaged in transit. He sent me a message that it arrived damaged and he wants a refund. He sent pictures. Do I just refund the whole amount including the shipping?

Resolved! Help with International tracking SVP

Hey all. I rarely have the occasion to ship international with tracking but have a buyer in Saudi Arabia insisting I do for them. It is for a standard manila envelope, (12 x 9 x 1/2") weight 180 grams. Checking the Canada Post website (how's that for...

Shipping specification not respected

I specified in my ad that I only ship to Canada and the States but a bidder is from Egypt. I don’t want to ship to him. What should I do?Thank you

Resolved! Shipping calculator on the fritz

Got a new promo 25% off fees, so listed an item. When I got to shipping details. There are no shipping/handling charges for Canada. International is completely messed up. All I can get is: Expedited SPEEDPACK from Hong Kong??? I Cancelled everything ...

Can we accept credit cards? I just saw it in the sellers' page?

how does that work? who do I need to speak to to set this up? My bank or directly to ebay?If I can;t resolve the paypal issue. I might consider that so I am asking for advice or tips. Anyone accepts credit cards? at least as one of the ways?

making mobile text bigger for listings

don't know anything about html, can anyone direct me to where in the code it is that effects this, there are many font sizes listed in the html editing area, tried changing many of them but they didn't do anything, I want it kind of big so they have ...

Can't Find PayPal Fees On Their Site

I just logged in to my PayPal account & was trying to get my selling fees I was charged for March. I like to put all my sales & fees on a spread sheet every month instead of waiting to do it all at the end of the year. I used to be able to get a deta...

does anyone know if this tip is legit or not?

has ebay really given permission to seller to post their items on its official corporate facebook page to promote them?https://www.youtube.com/watch?v=6MM2NTvthJw&t=119s

PayPal Business Debit Card To Be Closed for Canadian card holders

According to a recent email from PayPal, for those Canadians that were fortunate enough to get the PayPal debit card many years ago, will soon lose that card.The email I received states:"Based on changes to the PayPal Business Debit Mastercard® progr...

Resolved! What does it mean when it says no search volume after I search for some things on eBay?

any idea?

How to deal with unreasonable returning request

HiA month ago, I sold my old phone on eBay. My phone is missing a mesh grill and i wrote that in the description part. My phone also has a dents, I forget to tell this in the description but I took a picture of the phone and the dents can ve seen cle...

Watchers went away after first bid

This is crazy. I have an auction item that had 11 watchers. So great joy, BUT as soon as I had the first bid, the watchers on the site went away, they only appear on my landing page. This is the time potential buyers should see others are interested....

Resolved! Shipping suggestions?

I was just curious if I could get any advice on how to ship a lightweight item in the most economical way in Canada.I am thinking of listing some soda bottle caps..the weight would be about 40g..and I am not sure yet what kind of envelope I would sen...

Selling with drop down boxes

I see a lot of members selling items using a drop down box if you have several similar items such as sports cards.HOW ??That's my question How do you do this.

Tools for selling

Have you found any good tools to make eBay selling more efficient? Physical tools or even software that helps? I'm courious what other sellers have found to be their favourite time saving tools. Everything from the listing process to packaging and sh...

ebay guess what you can do with your new prefill catalogue system...

Last week I joined in the discussion regarding ebay's silly plan to have the catalogue prefill our listings against our wishes. I mentioned how many times I had to redo a listing for an iPad and today my customer received it. It arrived on time but s...

"Brand new items" listed as vintage

I'm going to be listing a vintage quilt, so looked for other like quilts to get an idea of current prices and postage. Well, the category site is chockablock full of "new with tags" bed sets.. These are not vintage, so why are they allowed to be list...

Fraudulent return

I'm wondering how to best address this situation... A buyer just opened a case against me claiming that the coin he received is not the same as the one he purchased. After asking for a picture of the coin in question, the one he supposedly got, he sh...

Selling catagories listed as wwii german original, then my items removed as violation of policies.

Hello. There is a category in collectables wwii German, original items, pins, medals, ribbons. this would not mean they allow wwii medals from Germany which have the swasi? I had one removed, but this category completely contradicts this policy. and ...

Markdown manager glitch come back again

tyler@ebay @happy_pigeonHi there My problem with markdown manager its back .The sales that i created dont last more than one or two days . My sales are created for a month and i should not have to re-do them every day .Can you please check on this th...

Are we allowed to embed videos in our descriptions on ebay listings?

I feel I would be more accurate in showing my items condition through a video than by writing. I am a sloppy writer I think.what do you think?

Markdown Manager

I have not been able to use the markdown manager to create sales on my ebay.ca items. Every time I try I am redirected to Ebay.com. I can markdown the listings that appear on the American site but those on Ebay.ca are nowhere to be found. What am I d...

Feedback Nags

I dun get it. Why do winners do not bother to provide the common courtesy of leaving feedback after getting a great deal? Even on the feedback page, you can literally send one feedback to all other buyers or sellers or both without the tedious effort...

Buyers By Geography...

Okay, I've noticed this in the past year or two. I get a bunch of buyers one week...they're all in Newfoundland....I get buyers the next week, they're all in B.C......the next week, it's Quebec....then, all of sudden....Americans. What's going on wit...

Fulfillment by ebay being kicked around again

Looks like they are surveying sellers about this again. Good luck chuck.

what has your experience been with the Global shipping program?

Do you think it's a good thing or bad? and why? what do you feel is right and wrong about the program? personally as new to all this. I Haven't made up my mind. But according to some videos I have seen on youtube. Some people like it.

Combined shipping

Has anyone seen the attached message below when shopping on the US side? Spotted it by accident on the US discussion board and unable to find it anywhere on the Canadian side. See highlighted section at the bottom. Wasn't that something that we were ...

leaving feedback and marking an item as shipped

Today I spend almost an hour to leave 'feedback' and mark 'item shipped' for ten sales. The process is too time consuming. Several times I had to go back to 'sold' because the item did not show on the feedback page. Also twice I was asked to leave fe...