Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Fraudulent return

I'm wondering how to best address this situation... A buyer just opened a case against me claiming that the coin he received is not the same as the one he purchased. After asking for a picture of the coin in question, the one he supposedly got, he sh...

Selling catagories listed as wwii german original, then my items removed as violation of policies.

Hello. There is a category in collectables wwii German, original items, pins, medals, ribbons. this would not mean they allow wwii medals from Germany which have the swasi? I had one removed, but this category completely contradicts this policy. and ...

Markdown manager glitch come back again

tyler@ebay @happy_pigeonHi there My problem with markdown manager its back .The sales that i created dont last more than one or two days . My sales are created for a month and i should not have to re-do them every day .Can you please check on this th...

Are we allowed to embed videos in our descriptions on ebay listings?

I feel I would be more accurate in showing my items condition through a video than by writing. I am a sloppy writer I think.what do you think?

Markdown Manager

I have not been able to use the markdown manager to create sales on my ebay.ca items. Every time I try I am redirected to Ebay.com. I can markdown the listings that appear on the American site but those on Ebay.ca are nowhere to be found. What am I d...

Feedback Nags

I dun get it. Why do winners do not bother to provide the common courtesy of leaving feedback after getting a great deal? Even on the feedback page, you can literally send one feedback to all other buyers or sellers or both without the tedious effort...

Buyers By Geography...

Okay, I've noticed this in the past year or two. I get a bunch of buyers one week...they're all in Newfoundland....I get buyers the next week, they're all in B.C......the next week, it's Quebec....then, all of sudden....Americans. What's going on wit...

Fulfillment by ebay being kicked around again

Looks like they are surveying sellers about this again. Good luck chuck.

what has your experience been with the Global shipping program?

Do you think it's a good thing or bad? and why? what do you feel is right and wrong about the program? personally as new to all this. I Haven't made up my mind. But according to some videos I have seen on youtube. Some people like it.

Combined shipping

Has anyone seen the attached message below when shopping on the US side? Spotted it by accident on the US discussion board and unable to find it anywhere on the Canadian side. See highlighted section at the bottom. Wasn't that something that we were ...

leaving feedback and marking an item as shipped

Today I spend almost an hour to leave 'feedback' and mark 'item shipped' for ten sales. The process is too time consuming. Several times I had to go back to 'sold' because the item did not show on the feedback page. Also twice I was asked to leave fe...

Can someone explain this "phenomenon"?

Well maybe not a phenomenon for the rest of you. But being and newbie and all it is to me. I have listed some things. And they are getting views and all. But a while ago I went to my seller dashboard. And all it has is a start selling button. Why is ...

Resolved! selling digital movies/codes?

Hey guy's quick question is it safe to sell digital codes for movies ? I am looking for stuff to sell to get my rating up and I put 1 blue-ray up to test the item. I was contacted by someone to buy just the code for 4 $ I agreed everything went fine ...

Easter Monday: Stat or Not Stat?

So... tomorrow is Easter Monday. It's a Stat for Canada Post meaning no mail delivery or pickup from postal counters. https://www.canadapost.ca/web/en/kb/details.page?article=find_out_operating_h&cattype=kb&cat=sending&subcat=generalinformation&ecid=...

Has anyone used USPS international first class?

Still working on my international shipping. I usually sell 5 to 15 per month internationally, of course more when it is cheaper shipping and less when I charge Canada Post rates. Using Canada Post, maybe only 1 per year goes missing. Chit Chat standa...

USPS media mail via CCE

Has anyone used it before? I just made an account on CCE and though I’d drop off an US bound 500g package there to try out their service. I’m trying to read through the info on USPS page - https://pe.usps.com/text/dmm300/173.htm and the the impressio...

Confusing buyer

So, I was making use of the free auction promo and relisted a bunch of old books. An Aussie buyer (I haven't had one in a while) messaged me first saying my starting bid is too expensive since I'm also getting paid shipping to Australia. The message ...

Send "Buy it now" to auction

Tried to send "buy it now" listings to auction. That's doesn't seem to be possible. Is that no longer available? Thanks.

How to add a US 'gift ' address to Paypal

I take PP in both US and Cdn dollars.How do I add a US address for a one-off shipment to the States?The form I found seems determined not to allow foreign addresses, but I'm sure there are snowbirds and grandparents who do it all the time.

Wow I tied my international locations record!

Long weekend helps but batch of mail prepped for tomorrow shipping contains packages to 12 different countries! It's been a long time since I've even come close to that record, it must have been international day for ricarmic in cassiniland this week...

Resolved! Shipping Address

It has been so long since this happened I can't remember the proper procedure. Item bought and eBay shows an address Puerto Rico. PayPal shows an address in New Jersey. Buyer says to send it to New Jersey. Due to value not sending with tracking. What...

selling problems

Can anyone tell me how to create listings for multiple items using a drop down box

Second INR claim this month

Just got my second INR claim this month. Both were shipped letter mail in padded envelopes within Canada. Both bracelets- one to Ont & one to BC. The one this am is somewhat curious. A member since 2016 but only 2 FB (i left 2nd one). I looked at her...

2017 Canada Post rates chart (under 2kg)

Hello! Attached is an image version of the 2017 postage chart I made. Please feel free to use / print it out if you find this useful. For Small Packet rate, I used United Kingdom and Australia as reference since that's what I use often.For Tracked Pa...

Do you use subtitles on your listings?

have you seen any benefits from them in terms of views, rankings and above all sales?Do you use them for everything or just your most expensive stuff?

How Can I Stop Email Notifications For Bulk Relists?

All of a sudden I've been starting to get 100's of email notifications every time I bulk relist items. I can't seem to figure out how to stop/disable them. Could someone please point me to the right spot?Thank you in advance!

It looks like there's a problem with this listing. You have entered an invalid product name.

I'm getting the following error when trying to create a new template in Selling Manager Pro It looks like there's a problem with this listing.You have entered an invalid product name.I have completely changed the product name countless times but rece...

When One Gets Excited About Buying Something on ebay

Today got home from work and my other half told me she had something to tell me about two of my listings I have on as a BIN 2 Photos one from 1913 and one from 1928 Listed them a few days ago started to get watchers on them which may or may not be a ...

Shipping cost cannot be calculated. Please enter a valid Postal Code.

Hi all,I'm trying to sell items on .ca and for US shipping I need to select International/Custom Location/United States and Small Packets USA Air as a service. I enter the dimensions in cm and weight in grams and when I check the listing and test the...

Resolved! LIGHT PACKET changed to SMALL PARCEL by system on eBay.ca

Just noticed and was informed by eBay while doing group relisting that my listings with "light packet" shipping options which CPC no longer provides has been replaced by "small parcel".It is OK for me if shipping time is allowed as before. However, i...