@rocketscollectibles wrote:
Anyone went into claiming insurance process? Looking for advices.
I got a package shipped via chitchats and my buyer did not receive. I contacted last mile delivery carrier and they shared proof of drop, showing they dropped at the wrong door.
My first time claiming insurance. I noticed its not a smooth process at all. Im asked a ton of questions and proof of value. The issue is that i only insured for $100, and dont have any receipt matching this value. My package was worth more. And it was a private transaction. No ebay invoice.
Do we must insure for the full value and only the full value of what we ship? And have proof of value fully matching to be eligible?
Canada post has $100 included, i always guessed that they would give $100 if package lost whatever the value you declare when you claim (if its over $100). I insure everything $100 on chitchats as default but just realized maybe i pay for nothing because my numbers/description dont match.
How strict are they with proof of value and declared value when you claim insurance? Im i risking getting declined if numbers dont match? Even if im right?
Chit Chats will want proof of the value, and proof you refunded the customer (if the reason it was misdelivered). If your description on Chit Chats doesn't match the invoice you gave your customer you are probably SOL since you can't prove what you shipped.
For Canada Post packages that are going with Chit Chats, if you don't purchase the insurance Chit Chats will pay out provided Canada Post allows them to claim first. If Canada Post doesn't pay in this case, you won't get anything, even though insurance is included with Canada Post shipments.
C.
