Customer Service line is down?

[avenueshopswapsell]

Received a request for return Monday, approved it, buyer is returning item.

Today eBay sends me a message stating I need to respond by tomorrow?  I did all ready by agreeing to the return....message states that if I don't take care of it they will decide it for me.  I haven't received the item back yet, so I haven't refunded the buyer.

Tried to call, phone lines are down...now what?  I don't want a ding on my record for not resolving the issue.

[pierrelebel]

I suggest you ask Raphael on the weekly session board:

https://community.ebay.ca/t5/Weekly-Chat-Session/bd-p/23000000073

You may get lucky and get an answer.

[dutchman48]

There are other posts about messages not going through using the resolution process. Another serious glitch

[dutchman48]

post 59 on weekly chat, unless that is you

[pjcdn2005]

Is the return request for a not as described reason? If so, the buyer could be waiting for postage from you.??

[jersey..authentix]

Has the buyer responded ? 

Keep trying to call Ebay. Phones can't be down too long. Or did you call on their Off hours?

 Monday to Sunday 5:00 am to 10:00 pm PT