09-21-2017 10:54 AM - edited 09-21-2017 10:57 AM
If you've received an email today with the latest update to the eBay User Agreement, I'd advise paying attention. Usually I just skim past these updates, most are administrative and have little direct impact on how we do business here. This may be different.
For one thing, eBay is cracking down on revenue bleeding off its site by taking punitive steps against sellers by -- yes -- possibly charging you FVFs on the sale (or even on the attempted sale). Reading between the lines, this suggests eBay is looking for any corners where it can both increase its own revenue and actively prevent (not just discourage via policy) off-site sales.
The other interesting point in this announcement was that the returns process will now be automated by default for new sellers. It wasn't clear whether that applies to Canadian sellers -- I haven't got time to read the entire new UA right now.
The bottom line in this announcement seems to be: eBay is watching. They will likely be monitoring messages and listings far more carefully from now on to determine if a seller is encouraging or facilitating an off-site sale, and whether they can make money from seller's inattention to their UA terms.
I'm expecting there will be one or two sellers sooner or later who come to these boards complaining that eBay has charged them fees on a sale they didn't make.
09-22-2017 01:11 PM - edited 09-22-2017 01:13 PM
The only problem I see is the Ebay CAN stop you from doing anything on their site.
To go to all that trouble and then have Ebay tell you circumventing policy is grounds for suspension or termination because they can interpret any way they want with no recourse is very risky.
There was a post on the US boards about a picture that showed the manufacturers web site on the product, which many do, which caused the bots to pick it up and the seller got a warning.
I really would not trust trying to play games with Ebay policies.
09-22-2017 06:36 PM
You may be right. EBay's paranoia has achieved new heights, and sooner or later I imagine their bots will be smarter than the people running them.
Still, if this means for example that I can't photograph a portion of a garment with my own custom maker's tag (which contains my business name), things are getting beyond ridiculous.
You know what -- this is exactly the sort of issue that someone with deep pockets (or an organization on behalf of small online businesses) should challenge in the Canadian courts. That is, the question of whether eBay has the right to prohibit anything uniquely identifying the seller in his or her own photographs to the point where they can be used by any other seller, i.e. generic so they're usable without consent. Which if I understand it, is 'mjwl's' main concern, and I don't blame her.
In just about any other area I can think of, that would constitute violation of copyright. But not in eBayland, at least not so far. In my view, they're treading close to the line. Maybe there is a group out there that is big enough to take this legal test on.
09-22-2017 11:13 PM
eBay sets the rules.... Policies...
Once the policies have been established,,,, sellers both small and big must decide what to do... That is stay or leave...... It is the seller who decides what to do...
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eBay continues to grow..... and perhaps there will come a day it will slow down and maybe stop growing
One way to slow down is to make the line for success higher and higher.... and the sellers decide what to do.
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eBay is like a very, very big mall.... If we look at a local big mall where we live... we see the "big" stores... but close to the big mall are the smaller stores.... Everything coexists.
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09-24-2017 11:51 PM
I closed my Ebay store this weekend after years of selling and I can honestly say that I feel so relieved that I no longer have to deal with all the Ebay BS!
I'm FREE!
09-25-2017 03:56 PM
Your id still shows a store with 50 items?
09-26-2017 10:24 PM
Your store stays open until the end of the cycle. I'm keeping 50 items that I won't wholesale as free listings.
09-27-2017 12:56 AM
to look as if they're a homogeneous, single-source commercial site.
Exactly.
And it is why so many unhappy buyers think they bought 'from' eBay instead of 'through' eBay.
It's dumb.
**bleep** millennials. ( )
EBay is holding on to the fading auction business, instead of promoting and revelling in their wide variety of independent sellers with lots of neat and unusual stuff for sale.
It's like trying to compete with WalMart instead of becoming 'Tar-Jay' with the cachet of fine designers or Holt Renfrew with high end brands.
No one with vision.
09-27-2017 12:58 AM
EBay can't prevent you from including non-text props in your photos, and no one wants to use a photo with someone else's face on it.
Yep.
Although I think Maureen's avatar is no more her personal face than mine is.
09-27-2017 02:06 AM
@femmefan1946 wrote:
EBay is holding on to the fading auction business, instead of promoting and revelling in their wide variety of independent sellers with lots of neat and unusual stuff for sale.
It's like trying to compete with WalMart instead of becoming 'Tar-Jay' with the cachet of fine designers or Holt Renfrew with high end brands.
No one with vision.
Precisely. The only USP Ebay has is their independent sellers and the range of goods they offer. Everything else is a second or third rate version of what can be bought elsewhere. For some reason executives are suffering with a delusion that they can compete with major online players with well established logistics divisions.
You get the sense the executive level is populated with people who shop at the fancy designer good retailers and then turn their noses at what is on offer by ebay sellers. You look at the home page and what they are flogging, phones, handbags, tablets, and today's latest brainstorm: the latest in denim fashion! I mean for the love of god they are promoting sellers with a feedback rating of 52. Who even approves this? You would be fired at any major etailer for that level of incompetence.
09-27-2017 01:42 PM
So, this is actually highly illegal in Canada and if a high profile case ever arose, you can bet money that eBay would lose. eBay is within its rights to ban users for whatever they see fit, they cannot arbitrarily charge money, regardless of what their TOS says, based on whether or not they think a sale has occurred off site. This is more in line with a brand new tax than anything. They are not a government body, they do not have this authority.
This is the beginning of the end of eBay. The site went downhill fast after the GSP fiasco. It's now barely viable at all for international buying and selling. The last thing eBay needs is more anti-consumer policy. Its base is already on the decline.
09-27-2017 03:10 PM
@rose-dee wrote:
@mjwl2006 wrote:
The new no-watermark policy does one thing for sellers only: it punishes the sellers who work hard to create great photos that sell things as part of a premium buyer experience, and it rewards the sellers who want only to expend zero effort to make a quick buck.I see it differently. This is part of eBay's drive to appear, from the landing pages onward, to look as if they're a homogeneous, single-source commercial site. They are attempting to weed out the unique, the different, the non-conforming so that Product A looks exactly like Product A all across the site.
This isn't about deliberate punishment of hard-working sellers. I believe it's eBay having decided which direction they must go in order to stand up to the competition -- who, as we all know, is barking at its heels right across the River, and has already incorporated most of this standardizing some time ago.
Where I do agree with you is that I think eBay has no interest anymore in focusing on supporting its "traditional" small, independent sellers through its site policies. But that's different than intentional punishment, and is a trend that's been going on for several years now.
That group of independent smaller sellers, as big as it may still be, is overall the most disparate, the least likely to have retail experience, and the most likely to cause eBay trouble and time in dealing with issues. In other words, an expensive luxury for eBay. You may have noticed that eBay was pushing hard a couple of years ago to entice "newbies" to start selling through its landing page ads. I think they found out where that led -- more trouble and more CS calls -- and decided to take a different direction. I haven't seen much of those ads anymore.
Better to have big professionals with big turnovers from whom they can make more money at lower cost and with fewer interventions. I think that's what is behind this transition that's been going on for several years. It's hard to accept, but it was never personal. How long it will be possible for remaining small sellers to survive in that environment is the question, but as long as you're able to make some sort of profit here, I think it's worth continuing to try.
Here's a thought to consider with respect to your photo problem specifically, along the lines of what 'cumos' described above. Include a small postcard-sized photo of yourself (as seen on your storefront, with the laughing expression amongst the coloured balls) as a prop in each shot you take of your products. No text, no logo, just that image. Or have the same image custom-printed by someone on removable stickers that you can stick in a visible spot on the product box when you photograph it. Or on a small ball or balloon that just happens to be in the picture. Or a child's hands holding up the toy who has a a ribbon tied in a bow around her wrist with your sticker on it. I could go on, but you get the idea. eBay can't prevent you from including non-text props in your photos, and no one wants to use a photo with someone else's face on it.
Props in your photos are not allowed per a discussion in the eBay.com forums. You are not allowed to circumvent the no watermark policy using props.
They were not allowed since the change to 500 pixel minimum introduced years ago. That policy banned text on photos as well as props with text to circumvent that old policy of no text.