Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Invoicing

I've noticed something about BUY IT NOW feature, and invoicing. When a buyer clicks on BUY IT NOW, they have to pay right away. What ever happened to waiting until the seller sends an invoice? This is how I use to pay for items, I waited until an inv...

Relisting and Editing Variation Problems

Hi, I called customer service 3 times and sent 3 emails. It seems nobody really helped. 1. I have 6 items which were removed from my store active list for unknown reasons. Now they are on the unsold list. 2. I can't relist them. it says "It looks lik...

Request to hold item

I just received a message , buyer ask can I hold item until the end of the month. Is this a good idea?Thanks

An FYI to Anyone Using Shippo & Canadapost

Just a little note to anyone using Shippo on a regular basis. First time this has happened to me in 8 months of using Shippo. I accidentally typed typed in 23 cm x 19 cm x 8 cm when sending out a shipment recently. Appears this shipment was randomly ...

Good till cancelled listing is REMOVED Due to not supporting muti SKU?

Hi Ebay community hope you guys can help me out! I got this message from ebay any idea what is happening?------One or more of your Good 'Til Cancelled listing(s) were not renewed and are no longer listed on eBay. The listing(s) weren't renewed becaus...

Delay in Sold messages from ebay this week?

Am I alone in receiving ebay Sold messages after a delay this week? Normally, the Sold notices from ebay precede the Payment Received message from paypal for me but this week they have been rolling in later, much later than ever. I would assume this ...

Buyer changed his address after paying. How do I protect myself?

A buyer paid for an item and then changed his mailing address to a different state (OLD is CA, NEW is AZ. I have no problem changing the address to where it is shipped to HOWEVER... On the list, and when I go to print a shipping label, his old addres...

How Many Buyers Are Honest About Reasoon For Return?

I just received an e-mail about the April Seller's Digest. There they give suggestions for sale tips. Just read the one on accepting returns. They talk about how to deal with Remorse Buyers & Not As Described returns. But how many buyers are really h...

I do not understand Traffic Reports

Quite possibly this is because I am simply dumb. Also, I'm probably embarrassing myself. What does this mean? Let others learn from my ignorance as well. Thank you in advance. I understand what these words mean but I am unclear on how to interpret th...

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Good 'Til Cancelled Item(s) Not Renewed - Can't create variations.

Listing(s) were not renewed because the site or category no longer supports Multi-SKU items for GTC listings. I list in accessories and now I can't make variations of color. Will this be fixed soon or we have to create 10+ listings just to list the s...

'Can You Learn from eBay’s Tips on Reducing Returns?'

https://www.ecommercebytes.com/2018/04/14/can-you-learn-from-ebays-tips-on-reducing-returns/ This is interesting to me ONLY because when the Returns rate first materialized on our Dashboards, we were reassured that this wasn't a metric that would be ...

Two Invoices From eBay... again

I got 2 invoices from eBay for April... again. It also happend last December: one in US$, the other in CAD$. The US one has the exact same amount I paid for a "promoted listing fee" last month on an item that sold under this tool. Why is eBay chargin...

Difference between sales ($) and transactions ($)?

Hi, I though that I had met the requirements to qualify for Powerseller status and after many calls with eBay I was finally told I hadn't. I am going to put some screen shots of my dashboard showing my sales and then my sales in the other section of ...

Malware detected when viewing listings.

Getting tiresome having to listen to the random music playing while browsing my own listings. In an effort to try and identify just what might be going on behind the scenes I installed Malwarebytes Premium. The new program is running alongside IBM Ra...

Buyer asking for refund

4 days ago I got a message saying "please refund my payment". It was from an item sent to Sweden on Feb. 24th. I replied asking for the reason, I don't know if it didn't arrive, was a change of mind, it could be that she couldn't read the pattern as ...

Buyer wants refund but doesnt want ti open a claim.

I shipped an item without tracking.Buyer says they have not received item after two weeks.Buyer ask for refund, I suggest to open a claim through EBay.Buyer doesn't want to open claimBuyers message - " you can send me the refund by Paypal, you have 5...

As a seller, what's not to like about...

Shipped from Toronto April 9, arrived in Finland April 18 (thank you CCE int'l) yet it appears the corp would have had my back for yet another 4 months time. Thanks so much S.J. (As I have still not mastered the art of screen grabs, best I could prov...

CP Processing error, Possible delay = Possible negative feedback...

For the second time of writing this as I lost the page, and all my 30 minutes of typing. The first version was longer and better, lol. So just about a few weeks ago my father sold something on his eBay account. We packaged it up and shipped it away. ...

Any Problems Mailing Non Printed Material by Regular LetterPost USA and LetterPost International ?

My query concerns mail sent in a standard paper envelope weighing less than 51 grams. The relevant services for the purposes of this discussion are Canada Post Letter-Post USA and Letter-Post International. I am well aware of the postal regulations, ...

An interesting comparison

As an experiment (and also to take advantage of a recent FVF promo), I recently listed an item (as a new listing) on eBay.ca that had previously been listed (as a new item) on eBay.com for a month. This is an item that normally, i.e. prior to 2017, w...

Transfers from PayPal are Faster than ever

Since I closed my eBay store and stopped selling on eBay a year ago, I have not had the pleasure of receiving payments through PayPal. All my inventory liquidations sales - made directly to wholesalers or dealers or through auctions - have generally ...

hey. Can you help me with this confusing thing about my selling limits?

following are two screen shots here it says I reached my limits for this month here it says I have 41 left Active

Promotions

Promotions are coming fast and furious. I am grateful for them all. Now they are over lapping. I activate and list, BUT. all that said, listings are active and 0 is viewing. All my listings have 0 - 5 visits. Is it possible someone finally noticed al...

Resolved! Is Something Up with CPO Site?

I can't create labels on PP or Shippo. Is anyone else having problems. From Shippo: CanadaPost: The Mailed on Behalf of Customer Number is invalid. Please contact the Credit Management Group at 1-800-267-7651.DHLExpress: Shippo's DHL Express master a...

Resolved! Can't select International shipping in new listing form

Hello...this is my first post on these boards, so please bear with me. I have noticed recently when I go to use the listing form it shows domestic shipping and either worldwide/United States shipping options. However, I am trying to select Canada, U....

Question About Closing Store

I plan to close my media store at the end of the month, when my subscription is done. I was wondering if, at the time it closes, I have approximately 100 listings on each of .ca and .com, do these remain until the 30-day period is up? And then I can ...

Seller hub promotional offers bug if you have Anchor store on .COM

I'm not sure if anyone else out there on this board has this scenario, but I know it was a known problem they've added my ticket to. This might only be a problem for folks with anchor stores on .COM.... Under seller hub in the Promotional Offers sect...

Changes to returns process/procedures?

Issue: How to handle remorse return request opened as a not as described return request. I’ll preface this by noting this pertained to a listing on .com. I had a return request that fit the above scenario this evening. From the return details and the...

Secure Listings Bug

As mentioned in the Fall 2017 Seller Update, listings containing http content should be upgraded to https (SSL) to avoid the listings' item description from being partially hidden from view. For me, I have upgraded my image hosting to include the SSL...

Resolved! Another Glitch listing today too - ACTIVE CONTENT WARNING back .. keeps looping on !

Hi - I generally use the "Sell Similar" function to whip up a new listing. Thus in the last hours using listings that have been up and correct -to suddenly get the -Fix Active Content Banner -come up again was a shock - so I clicked it through and be...