Ebay changed the delivery time frame?

[rosepeak]

I'm confused as to why Ebay suddenly shrank the delivery time frame for all shipping methods by a large margin? Take a look at this listing for example. I've set my handling time to 5 days yet the earliest delivery date shown to buyer is only 3 days from the date of purchase! It's not even taking the handling time into account like it previously did! The latest delivery date has been set to much earlier than before too. What gives??

[regs43]

I just looked because of your post, yes its concerning, as is when I mark something as shipped today and this is the estimate the buyer sees, when I have Economy 1-15 days selcted??? **bleep**

"Estimated delivery date shown to buyer: May 12, 2025 - May 16, 2025"

[rosepeak]

Same, I just received an order today that's also Economy shipping and the delivery date shown to buyer is May 13 - May 20!! And the buyer's address is across the country from me! And of course that delivery date doesn't even take into account my handling time!

This is very concerning indeed.

[cottagewoman]

Does anybody have local pickup available in shipping options? Wondering if this could be the cause? I've noticed this same thing for quite some time, but have never had a complaint. I do have local pickup enabled.

[lotzofuniquegoodies]

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@rosepeak wrote:

I'm confused as to why Ebay suddenly shrank the delivery time frame for all shipping methods by a large margin? Take a look at this listing for example. I've set my handling time to 5 days yet the earliest delivery date shown to buyer is only 3 days from the date of purchase! It's not even taking the handling time into account like it previously did! The latest delivery date has been set to much earlier than before too. What gives??

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devon@ebay  Can you look into this please?

@rosepeak 

@regs43 

@cottagewoman 

[mrdutch1001]

I hadn't checked the estimated delivery times in recent weeks as it was always good for the way I had my listings set up> WoW! that's really crazy now!>>I have 4 business days handling time/standard shipping & the estimated delivery times is Tue, May 13 and Tue, May 20 th(and yes I offer local pickup on all my listings)

[regs43]

No to Local Pickup

[rosepeak]

Same, no to local pickup

[cottagewoman]

Thanks to both.

[avidhiker-33]

@rosepeak, thanks for posting that.  Glad I checked the forums today.

Glanced at a few of my listings and noticed ebay is displaying "Free 3 day delivery".   My account is set for 2-days handling time, economy shipping.

Perhaps ebay AI has determined we will use overnight delivery services provided by FedEx, UPS, etc. for shipments to Canadian customers if/when postal services are again disrupted???

[rosepeak]

Where is this "Free 3 day delivery"? Is this an option offered to sellers?

[avidhiker-33]

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@rosepeak wrote:

Where is this "Free 3 day delivery"? Is this an option offered to sellers?

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No.  "Free Shipping" is an option offered to sellers and that's what I selected in March 2021 when I set up an ebay seller account to resell blu-rays and DVDs we had purchased for home viewing.

In the past my listings displayed "Free Shipping" ... now they're displaying "Free 3 day delivery" ...  which I may not have noticed if not for your post.

Given the duration of the last postal service disruption I'm anticipating that few of my listings will sell over the next while.  If any do, I'll message the customer(s) about the "Free 3 day delivery" in case they wish to cancel their orders.

[ypdc_dennis]

I had a Canadian sale today (May 11) with Economy shipping (1-15 business days), 2 day handling. Local pickup is also turned on for the listing.

eBay tells me Estimated delivery date shown to buyer: May 13, 2025 - May 20, 2025

Proper range should be May 13 to June 4.  Big difference.

-;-

[rosepeak]

@ypdc_dennis,

If your handling time is 2 days, then your delivery date should be May 15 - June 6, not May 13 - June 4. Not only has Ebay shrank the delivery window, it's also no longer acknowledging our handling time! If your handling time is 2 days it's not so problematic, but for some of my items I need 5 days handling time. This sucks.

[phc64]

I offer Canadian buyers two shipping options: 'Economy shipping' (which is free) or 'Expedited'. Currently eBay is showing the same 'estimated delivery' of May 13 to May 20 for both. (Handling time is set at two days.)

[ypdc_dennis]

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@rosepeak wrote:

If your handling time is 2 days, then your delivery date should be May 15 - June 6, not May 13 - June 4.

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Not in my view.

Sold on May 11, 2 day handling is me mailing it May 13.

Which makes earliest date May 14 for mail delivery or May 13 for pick up.

Still, it's a major problem. It looks like some programmer changed some code and shipping set by the seller is being ignored and one-size-fits-all default times are being used.

[avidhiker-33]

Just an update -- overnight the "Free 3 day delivery" on my listings changed to "Free Economy Shipping".

However my 2 business day handling time is still not reflected in the delivery estimates -- those are displaying between May 13 (tomorrow) and May 20 (instead of May 15 - May 30 for economy shipping).

Received an order yesterday afternoon from a QC customer for an item that was then displaying "Free 3 day delivery".   The customer replied that a longer delivery time was no problem when I messaged him.

Order details for this order show it should be shipped by May 13 at 11:59 EDT.  Meanwhile the estimated delivery date shown to the customer is May 13 - May 20.