Ebay checkout page is a complete flaw

[33nhl]

Ebay checkout page is a complete flaw

Tonight had a buyer says registred in USA make an offer on a card.

With the offer i got i estimated if i were to accept all fees that would be deducted.

So i go ahead after and i accept and send an invoice with total and plain and clear shows the buyer address in the United States.

Now get this  by the time 45 munites go bye i had pre-package item and was ready to sealed up and mailed out first thing in morning , so i get payment notification and shows that address now says to mail to United Kingdom

So go figure how the system allows the buyer to change address before making the payment, when the rule is when item is purchased has to be sent to that address on the invoice i sent to the buyer with total amount due to be paid.

This entire new management payments system and check out where also a buyer can select method of shipping if a seller has multiple options with in the listing has to be canned and go back to the old way.

Instead of making things simple easy its just pushing people away to other selling platforms and i already  doing that free listings list as much as i want and no selling fees.

By the time Ebay management wakes up it will be too late as slowy and surely Ebay is loosing sellers and buyers as now most dont like to pay tax on used items

[deeeight]

Yeah you got scammed... cancel the transaction. The buyer is trying to circumvent the higher shipping cost to the UK had his address been entered correctly on his ebay account when he was making the offer. The paying tax on used items is actually a legal requirement in most states/provinces... a sale is a sale. Amazon buries the sales tax in the item price on their website. Ebay applies it after the fact. That's why a lot of buyers aren't using ebay to buy anymore. There was a time a few years ago when ebay was encouraging "free shipping" by saying the FVF for the shipping portion of the transaction was based on your cheapest domestic rate.. so if you sold a free shipping item on ebay canada to someone in the uk who had to pay $50 extra for shipping, there'd be non FVF taken off that $50. They ceased that a few years ago and now there's really no benefit to "free" shipping at all.

[pjcdn2005]

Buyers have been able to change their address after purchase and before payment for years, it has nothing to do with managed payments.  The system works well most of the time but when you sent the invoice that 'froze' the shipping cost.  If you hadn't sent an invoice, when the buyer changed their address to the UK one, the system would have charged them for shipping to the UK.  The system assumes that whatever you put on the invoice is what you want to charge so unless necessary, it's best not to send an invoice.

You could explain to the buyer that the invoice you sent was for shipping to the US and that you will have to charge extra for shipping to the UK.  Or you could cancel the transaction using problem with address as the reason.

[ypdc_dennis]

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@deeeight wrote:

... There was a time a few years ago when ebay was encouraging "free shipping" by saying the FVF for the shipping portion of the transaction was based on your cheapest domestic rate.. so if you sold a free shipping item on ebay canada to someone in the uk who had to pay $50 extra for shipping, there'd be no FVF taken off that $50. They ceased that a few years ago and now there's really no benefit to "free" shipping at all.

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That has not gone away for ebay.CA

For international sales the FVF is either domestic shipping rate or foreign shipping rate -- whichever is cheapest.  There is a calculation problem when you have combined shipping (foreign shipping gets divided by number of items and then compared to individual domestic shipping rates).

Under Managed Payments the rule still applies. If you have "free" domestic shipping, the foreign shipping portion is not included in the fee calculation.

Do note that if you are listing on ebay.COM -- domestic shipping is the rate you have for the USA.

-;-

[33nhl]

PJ that is totally wrong as Ebay.ca seller protection item has to be sent to the address on the invoice when an offer is accepted or item is sold, thus buyer if they want to purchase an item and send to some one else say as XMAS  gift then when they make the offer or purchase the address has to show to waht address item will be sent.

You cant buy an item with address (xcbvn)   then when making the payment have it shipped to (ygbgff) address.

[femmefan1946]

Cancel as Problem with Address.
Block the scammy buyer.

The buyer will automatically be refunded.

There is no damage done to either member by the cancellation.

[pjcdn2005]

Nope that isn't wrong.  Seller protection for an inr requires a seller to send the item to the payment address....which means whichever address that was used at payment.  Normally that will be the same address that was used when the buyer originally made the purchase but as you have found out, that is not always the case.   At one time the order had to be sent to the PayPal address but quite a few years ago it changed to the payment address which is the only address that you see on ebay after payment.   Think about it...when there is an inr and the seller has tracking showing delivery, they enter the tracking showing that the delivery was to the payment address which would be the ONLY address showing on eBay and their payment provider.  

I suspect that your buyer searches with a US address because they use a freight forwarder if the seller doesn't sell to the UK so that is why their address showed as the US when they made the offer.  But since you do ship to the UK, they used their home address when they paid.

Even when seller protection  was based on the PP address,a buyer could be showing their eBay address when they paid and a different address in PP.