Buyer receives the item damaged and initiates a return on ebay. Photos provided confirm damage and also show the apology note from the USPS.
Four options exist:
Accept Return
Full Refund
Partial Refund
Send buyer a message
I clicked the last one and suggested to the buyer that I would send a replacement for no cost and no need to return the defective one. Buyer is very happy since he really wants the item. I have sent the replacement, but it will take another week to get to the buyer.
Now ebay is nagging me to request they step in and mediate.
How do I make ebay stop interfering with this transaction? Are they going to give me a defect?