Ebay is responsible for low sales to sellers due to their policies.

[dark_phoenix9273]

What I mean by the title is that ebay requires a tracking number for verification that your have shipped the item, regardless of any other proof available.

In my case, I shipped out an item, the buyer received the item and left me a positive feedback (and given how rare that happens, you know they must've been happy).

I then contacted eBay to show them and asked that the funds now be released to me.  They said it only works if I use a tracking number, regardless of the buyer confirming they received the item.

So this means Ebay is essentially forcing sellers to use tracking on all packages.  Now I don't know where everyone reading this lives, but In Canada, tracking is not cheap, and if you sending something other then a letter, it gets allot more expensive, and if its to another country, even more expensive still.   Is Ebay paying this extra cost? No?  So they don't care if sellers incur this burden.

Now the result of this is that sellers have to lists expensive shipping options, which scare away potential buyers, or they have to sell their product at dirt cheap prices just to compensate and attract buyers.

More and more sellers are screwed over on this site.   

[pierrelebel]

For new sellers, the rules on eBay.ca can be found here:

http://pages.ebay.ca/help/pay/payment_hold.html

There is a 21 day hold on the money before it is transferred to your account.

Rules are different on the USA on eBay.com.

[dark_phoenix9273]

Ok, that does nothing to address my point, Ebay forces people to use expensive shipping options which in turn hurt sales. 

[dark_phoenix9273]

If a buyer openly states they have received the item and leaves positive feedback, why is that not proof enough of delivery?

[recped]

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@dark_phoenix9273 wrote:

Ok, that does nothing to address my point, Ebay forces people to use expensive shipping options which in turn hurt sales. 

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They have never forced me to use expensive shipping options.........

[recped]

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@dark_phoenix9273 wrote:

If a buyer openly states they have received the item and leaves positive feedback, why is that not proof enough of delivery?

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If a buyer acknowledges that they received their item why do you need proof of anything????

[dark_phoenix9273]

Tracking is expensive and yes they do force it and exactly my point, the buyer says they have received the item and yet Ebay still claims thats not proof.

Ebay cannot be trusted and they have played a part in ruining profits for sellers.

[jersey..authentix]

"I then contacted eBay to show them and asked that the funds now be released to me.  They said it only works if I use a tracking number, regardless of the buyer confirming they received the item."

Why are you still having funds on hold for your sales. I think you should be past the shiny new account faze.

[dark_phoenix9273]

I agree, however, Ebay doesnt see it that way, I have shipped every single time and made sure my buyers are happy. I have tried as hard as I can to be the best seller possible and still it does nothing because ebay has creates an environment that is hostile to sellers. 

I would really like someone to justify to me why my funds should still be on hold when the buyer confirms receipt and gives me a positive feedback!

[jersey..authentix]

Looked at your feedback. Looks like you were away for awhile. So basically ( I guess ) Ebay sees you as a new account. Unfortunately that neg you got was no favor. Hang in there. Im not sure what the count is before Ebay sets you free. If I was you and I did this with other of my new accounts, just get as many sales of whatever would sell fast and get past this hump.

[dark_phoenix9273]

That neg was over a auction cancellation dispute, every person that has bought from me has received their items, every time.

And your completely ignoring the point of this tread.  Ebay should not make policies that force sellers to use expensive shipping features that drastically reduce the chance of sales.

[jersey..authentix]

Once ebay no longer holds your funds after each sale you are free do as you please. For now you are on a probational period.

[dark_phoenix9273]

Thanks for the irrelevant post, you can leave now.   If Ebay wishes to pony up the cash for expensive shipping features then they can demand that we use them, but until then its costing everyone business and for no good reason.

[recped]

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@dark_phoenix9273 wrote:

That neg was over a auction cancellation dispute, every person that has bought from me has received their items, every time.

And your completely ignoring the point of this tread.  Ebay should not make policies that force sellers to use expensive shipping features that drastically reduce the chance of sales.

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You can keep repeating this ad nauseam if you like but it's not true and it's never been true. eBay sellers are allowed to use whatever shipping service they wish.

[ypdc_dennis]

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@dark_phoenix9273 wrote:

That neg was over a auction cancellation dispute, every person that has bought from me has received their items, every time.

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eBay under the 2016 rules, regards every canceled sale (auction or BIN) as a negative mark against your selling account.

[femmefan1946]

That neg was over a auction cancellation dispute, every person that has bought from me has received their items, every time.

Since you brought it up, you cancelled an auction that ended with one bidder winning at one penny.

Then you relisted the lot at $40.

Sorry, you're not going to get much sympathy from either buyers or sellers on that one.

New, occasional and questionable sellers will have their customers' cleared payments Held for 21 Days against their performance.

You have been given the link that explains when that Hold will be lifted.

The customer service rep who told you tracking would help was wrong.

It is a good idea when speaking with customer service to ask if the rep has ever heard of Canada and if he knows the different standards for Non-US sellers.

The 21 Days cannot be reduced for non-US sellers by showing delivery.

The length of the Hold period has different standards for non-US sellers.

The only times I use tracking is when it happens to be included in the parcel rate for a bulky package. It is an unnecessary expense otherwis. I use a combination of Cookie Jar Insurance on cheap items and third party specialist insurance on high value ones.

[ypdc_dennis]

From the eBay.CA rules pages:

New or Below Standard or Risky seller

Funds from your sales will be pending in your PayPal account for a period of time.

To access your funds from each sale sooner:

21 days after the buyer pays in most cases is applicable to Canadian sellers. Funds will be available earlier than 21 days under the following circumstances.

7 days after your latest estimated delivery date, if you mark the item as shipped in My eBay and an estimated delivery date can be calculated. Delivery estimates are currently supported for listings created on eBay.com when the buyer is located in the US, and for listings created on eBay.ca when the buyer is located in Canada.

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Nothing in there about using expensive tracking to get your money faster.

Tracking only works to get your money faster if you are an American selling on eBay.COM (different rules). And the average American has the double-benefit of cheap tracking for most things.

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It may not be fair or logical, but this is eBay's playing field.

If you find some place with better rules, sell there instead.

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[dark_phoenix9273]

I see the ebay supporters are out in force.

The issue is that Ebay forces us to use expensive shipping options such as tracking which jack up our shipping costs and scare away buyers.

Even when a buyer openly states they recieved it and leaves a positive feedback, somehow thats not good enough for proof that it was received?

[pjcdn2005]

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@dark_phoenix9273 wrote:

I agree, however, Ebay doesnt see it that way, I have shipped every single time and made sure my buyers are happy. I have tried as hard as I can to be the best seller possible and still it does nothing because ebay has creates an environment that is hostile to sellers. 

I would really like someone to justify to me why my funds should still be on hold when the buyer confirms receipt and gives me a positive feedback!

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The best seller possible doesn't tell a buyer that their 'rare' item was damaged and then list it at a higher price a few hours later.  eBay gives defects for that because it has been shown that sellers who do that can cause buyers to shop elsewhere. You made the mistake, just own it instead of deflecting.

They also know that some new sellers do not follow through on their commitments which is why they have the rules that they do. It's impossible to judge every single situation so all new sellers have to follow payment hold rules until they meet a certain criteria.  Thousands of sellers have gone through the same thing and have lived through it and you'll either live through it or go elsewhere to sell. Continuous posts about it are not going to make a difference.

In 2008 when they stopped allowing sellers to give buyers  negative feedback many sellers 'boycotted' for a short time or left altogether. As you know..that rule is still in effect so it is unlikely that a one or more new sellers who don't want to follow the rules are going to force eBay to change anything.

btw, no one has to justify to you why eBay has specific rules and no one is forcing you to use tracking. .  If you do not want to use tracking then you'll have to wait a little longer for your payment...it's your choice. 

[dark_phoenix9273]

I see your an ebay supporter. One of these, "no one should ever challenging ebay, just follow along and do whatever they say" guys.

So you think a buyer saying they received an item is not proof they received the item?

So Buyers should be able to leave negs but not sellers?  Why? Theres just as many bad buyers out there and they leave negs out of spite as well, I'm not talking about me, Im saying it happens to allot of people. 

If we have to use tracking for every item we send out then that jacks up shipping costs and as a result costs sales.