Opinions, please.
I know a hustle when I hear one, and this buyer's idea of a 'major packaging problem' was that she improperly peeled her foil minifigure packages from the ebay-branded shipping supply sticker that held them to her packing slip; there was some paper from the ebay sticker left on her foil package which is, I can assure you, easily removed. I remove sticker residue from items all the time, it damages neither the package nor its contents and it takes a few minutes. I'm not even sure the reason she had this problem with these two materials because I've not ever encountered it myself before.
First of all, I politely apologized for her difficulty and then I gave her advice on how to remove sticker resident from items, any item. Not good enough. It became evident to me that she was angling for something more and I can't say I was surprised because I was getting demands from this buyer before it even shipped with which I complied as quickly and possible.
Then, I advised her to open a Return Request and I would pay return shipping in order to solve the problem for her (or at least keep a formal record of it with ebay) but she declined and told me she expected to keep her order and gain a partial refund which I declined to provide since nothing was, in fact, damaged or incorrect with her order. I encouraged her again by sending her a link to the ebay MoneyBack Guarantee so she could see it would solve her problem and still she declined to open a case. She wanted to keep it and get her money back, or some portion thereof. And I didn't feel like I should hand over money to her simply because she hasn't figured out to how peel a sticker from a package without making a hot mess of it. Again, it's not like these were a hot mess. Small amount of paper residue left behind which could have been easily avoided with any effort. It's almost as if she was just looking for an excuse to be angry about something from the moment she paid for it.
Hence, this is the feedback she left. It could be worse, yes, and two other buyers have left feedback after it so it's making its way slowly down the page.
Do I follow up with an explanation of what is, in reality, not "a major issue" by anyone's stretch of the imagination? Or leave it as it is and let it disappear amongst the others?
If I use the option to follow-up, it may invite a worse reply which I will be powerless to address.
Or I could leave follow-up feedback on her page.
Or I could do nothing and simmer quietly until the mood passes.
I'm thinking the latter.
