Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Category promo: 10 listings, 50% off FVF, ends Oct 7

List in select categories, save 50% on selling fees.Sell in Fashion, Electronics, and Musical Instruments to save. @happy_pigeonComes with a broken "learn more" linkhttps://pages.ebay.ca/promo/2018/0924/save50.html Appears to be a modified $1 FVF pro...

Resolved! Russian email address

I have a package to mail on Tuesday to Toronto, so I can use the free shipping option (if it is working). I know that Snap ship wants lots of details including the email address, but when I checked on the buyer address, it was from Russian. Could tha...

Canada Post Find A Rate page not working for me

Is anyone else having this problem? I can get rates for within Canada, but it does not work for USA or International. Below is a link to the page I have always used.Has something changed, Is there another place where I can calculate the Canada Post U...

Shipping Supplies Coupon Is Now Available

Just got an e-mail stating that our eBay Shipping Supplies Coupon Is Now Available To Redeem.

Your listing(s) are now officially not your own

Having just perused eBay's summary of the new User Agreement updates, I found this interesting notification of one change. Not that we haven't had ads all over our listings in the past, but that practice has now been set in writing in the User Agreem...

How do you respond to negative feedback from a crazy person? Truly this buyer must be a nutbar!

I recently had a buyer leave negative feedback - frankly I expect the odd negative FB - it's the cost of doing business and there are not a lot but some scammers out there who want things for free....anyway...I don't sweat the negative FB anymore. Bu...

What does it mean??

"USA" is an invalid value for Country/Regions of Manufacture. What does it means? I listed 2 magazines (Star and In Touch) that were published in USA and eBay said it is not "USA"!! Anyone knew why eBay said that?

It was fun while it lasted

So I'm hanging up my selling gloves. The last straw was the continual messages from eBay saying my listings could now accept offers. Many times after a listing was active for only a few days. I accepted one sorta low ball offer, but after thinking ab...

Resolved! Thanks US Postal service for almost getting me a negative strike.

Recently I sent a small order of 89 pennies to US. The buyer opened a case item not a described. I messaged the buyer asking what happened. I was told that of the 89 Canadian pennies I sent him he got 9. I was baffled and asked for some pictures whic...

eBay eBucks

It sucks that we cannot use our eBucks until the specific months. I tried to use it yesterday only to find out I cannot use it until October! It sucks in a big way!!

Incorrect Postal Code - Is Buyer Wrong or is Canada Post Wrong???

I went to ship a package at a Canada Post retail outlet today, and the clerk told me the postal code was wrong, and I shouldn't ship it to that postal code, because it will likely be return to sender at my expense (and the package is $20 to ship). I ...

Seller Paranoia

Any thoughts on leaving feedback for the buyer. I am finding a lot of paranoid Canadian sellers who refuse to leave feedback until they get positive feedback first. I always put the customer first when I sell . Is this wrong ? Should I be more cautio...

Resolved! Tracked or Expedited?

I have an expensive item to list, and I am wondering which is the best way to ship?

I want to see the item that sold, not something completely different.

Instead of going directly to Paypal to check a sewing pattern I sold last night, I clicked on the listing in my eBay email.So the pattern I sold was Vogue, a sundress, in four sizes, and uncut.The "similar" pattern was Simplicity, a business/day dres...

You Know That New Catalog? It's made of random eBay auctions!

So, you know the lovely new catalog that we all have a hate hate relationship with? Did you know it's harvesting most auctions and adding it to the 'ole database? I found this out as I listed one of my hand assembled watches about a few days ago, and...

New eBay metrics to consider re Canada Post Strike & Free October Tuesdays

Before you decide what to do about the looming CPC strike and/or slowdown -- whether to keep selling, keep your store open or not, and whether to use the CPC "Free October Shipping Tuesdays" deal, you might want to read through this thread, which I n...

ebay says I don't exist if you follow the link from Google search results

I was disturbed to see this today. I used to be able to google the name of my store and easily find it with all my listings on a variety of ebay sites: Canada, USA, Germany etc. Today, the Google search results are all there but any and all links lea...

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Resolved! Verkauf nach Kanada

Meine Frage zu dem unten angegebenen Fall. Der Käufer hat 4 Wochen vorher einen Artikel ersteigert und wollte diesen per Päckchen Versand haben. Ende Juli hat er dann eine weitere Auktion gewonnen für etwas über 100 Euro. Er wollte wieder den Versand...

Minor annoyance: HS Code section of CPC returning only error messages

I don't know when it began or how long it will last but the HS Code section of the Canada Post website is down. My workaround was to look at another outbound label recently purchased and copy-and-paste the code I required from there. The label itself...

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Are We Allowed To Have A Buyer Send Their Own Shipping Label?

I have a buyer in Canada who wants to buy my old laptop. But he wants to send me his own shipping label through a courier like CanPar, UPS or Purolator. How does that work for me to be covered? Don't I have to use Canada Post Expedited with their tra...

Lost Top Rated Seller Status Today

So eBay has been threatening me for a few months now that I will lose my Top Rated Seller Status because I am not getting enough "Global" transactions. I have more than enough regular transactions but apparently not the countries they consider import...

Update listing to match catalog issue.

Is anyone familiar with the process to update a listing to match eBay's catalog entries? Have 6 listings that do not "conform" properly. When I attempt to update get a message saying that there are no results for your search. Can you modify or do you...

Canada Post vs Purolator Cost

From your experience, in terms of cost which is more reasonable Canada Post or Purolator. I'll do my homework too but just want to post here in case someone had some input. Thanks!!

Resolved! What happens when a buyer sends back something you didn't send them?

Remorse return. Arrived today, opened box. It's not what I sent them. It's beat-up and there's hair stuck to the tape and they kept their 'gift with purchase' which is the least of my concerns. I guess I have to call Customer Service. Groooooooan. Af...

Advertising on eBay.ca sellers outside of Canada

Good morning everyone hope you all have an amazing weekend .Just want to share what i find out on eBay.ca today .Im not sure should i share the link ,because most of the time my links are deleted .So if you are curious like me check eBay Canada deals...

Resolved! Shipping from Canada - Calculated shipping not working

The calculated shipping costs from Canada to the USA are not working for my auction. This is the second time I've had this issue, and I'd love to figure out if it is something I did, or if eBay's site is simple broken. The auction is here. I've enter...

eBay should update Buyer Requirements protect sellers

eBay keep change rules last 10 - 15 years.Every rules they change are gives more protection on buyers side.More and more scammer use that advantage, scam seller items.eBay have done nothing to protect sellers. It is time for eBay update the Buyer req...

What do people still buy that is no longer in the stores ?

Hi , my name is tim & i'm just like everyone else...i sell what i dont need and buy what i think is useful to me.Now , my list of what i think people dont really buy anymore might not be true ( just my opinion ). ListDvds wasted youth toysOld clothes...

About Defects

I recently read a comment by PJ in response to something or other (can't recall what it was), and I can't relocate the thread. PJ's comment had to do with a new rating system which seems to go back to the old ways where sellers were penalized when bu...