Once an insurance claim has been opened with Canada Post, it has been my choice not to refund the buyer until Canada Post has confirmed the insurance amount will be paid, and then received by me.
There have been times when the buyer receives a refund from other sellers, it has been the buyer's choice not to cooperate with the postal service.
It was several years ago that I had mailed a parcel to Calgary, and it was not received at a community mailbox. Buyer was very unhappy and had to be reminded to cooperate with Canada Post, specifically to confirm the parcel was not received.
This unhappy buyer eventually received the refund, after I had received the insurance money from Canada Post. Buyer was continually updated with information about what was happening between Canada Post and me.
The critical part of this insurance claim was that it was associated with a community mailbox, and the parcel had to be proved as not received by the buyer. This required the buyer's input.
To me it was a book valued at about $200. Because everything was associated with a community mailbox, delivery to the mailbox was noted..... and Canada Post required confirmation by the ... buyer that the parcel was not received.
It was because of the overall situation that it was most important not to refund the buyer before the insurance claim money was received. Buyer input was an absolute necessity... and is always required with an insurance claim....
