@vroot_schroot9wrote:
Hello again, just wanted to get other people's thoughts on my terms of service:
BIDDING INFORMATION
US and Canada only. Bidders with 20+ feedback only.
There is absolutely no way for you to control who buys your items based on feedback so there is no point in writing that. Plus, in the last couple of years I see more and more guest buyers who always have 0 feedback and they don't cause any more problems than someone with 100 feedback.
The US and Canada part not necessary either but you must set up your listings correctly. In your site preferences, buyer requirements, check off ' block buyers without a primary shipping address in a country that I don't ship to"
PAYMENT INFORMATION
Paypal only. Please make payment within 3 days of winning the auction.
I advise that you don't check off Paypal required on your listing form or add this statement to your listings. If you check of PP required, you automatically block any buyer who doesn't have their PP account linked to their ebay account. You also block buyers who plan on paying with a credit card and don't have a PP account. Paypal does allow non account holders to pay with a credit card.
Pay within 3 days.....Personally I want them to pay right away so I don't suggest that they can wait 3 days plus I don't think that it helps to make statements like that. Others may disagree. If you list on .ca you can't open an unpaid item case until 4 days after purchase so the 3 days is unenforceable.
SHIPPING INFORMATION
I will ship within 2 business days of payment being received.
There is an area on the listing form that this must be put in but now ebay does not always show a seller's handling time, especially when looking at listings on .com so it might help to add on this statement.
Combined shipping available. All auctions must be paid for at the same time to receive discount.
Mixed feelings on this because sometimes ebay doesn't make it possible for buyers to actually buy an item until payment has been made. It's best if you set up combined shipping in your site preferences but many of us don't do that because of the difficulty of doing so with various types and sizes of items. I would suggest something like....Combined shipping available. Please put it items in your cart and then request total from seller. Make sure that in your site preferences you have checked off that combined shipping is allowed.
Import duties, taxes, and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.
I do not mark items as gifts or below value.
I would delete the last line about gifts etc. but that's just me.
RETURN POLICY
Refunds given for returns if item is misrepresented or damaged. Item must be returned within 14 days of buyer receiving it. Returns must be sent with all original contents (minus invoice).
Return policy only needs to be put in the correct area on the listing form. Plus, if you accept returns you accept them for any reason including buyers remorse returns. If you don't want to accept returns because a buyer changed their mind etc., then have a no return policy. If the item is misrepresented or damaged the buyer will use the MBG. I have a 30 day return policy but have never had anyone ask for a return more than a few days after they've received it but 14 days may work better for some sellers. I have a feeling though that ebay will require 30 days soon but I could be wrong. Just a fyi....if you put returns accepted within 14 days..that means that the buyer has to start the return procedure within 14 days after receiving the item, not that you must have the item back within 14 days.
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1. Too much? Not enough?
Too much and too much negativity. People don't want to read terms for each seller. If they want to know your return policy they will look in the return policy area.
2. Is my return policy going to screw me over somehow? Does the bold part come off as confrontational?
Your return policy as you have stated it is not allowed and not enforceable.
3. I am going to post this in the Item Description section. Should I remove the parts that can be posted in other sections of the listing? I kind of like all the info being in one area, even if it's more text.
See number 1 reply.
4. Would I be able to add "Bidders must have 6 months or older accounts" and enforce it?
No you can't enforce it and why would you put that?
5. If someone with less than 20 feedback wins my item and I cancel it, would I be penalized for it?
Yes, you would receive an out of stock defect.
I realize that there are tons of listings with terms similar to what you have mentioned but many people just copy what they see without any idea of the actual rules here and they don't realize that people in general don't want to read all of that stuff.
A pet peeve...You've used the term auction or winning an auction but are you actually going to sell only with auctions? Most people have fixed price listings not auctions and I always wonder why they used the word win or auction when neither applies to fixed price listings.
It is most important to fill your description area with an actual description and attributes of the item. That area should never be shorter than your list of rules.
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