01-17-2019 11:37 AM
Recently I have had some buyers who purchase, pay and then cancel almost immediately.
When I go to list feedback, these sales are still there waiting for feedback. Do I leave feedback saying item was canceled? What does eBay want us to do about feedback for canceled items?
01-17-2019 01:22 PM
I don't leave feedback for cancelled items, people make mistakes. I'd rather they buy an item and immediately cancel it than cause a return or other defect later.
Ian
01-17-2019 03:20 PM
Feedback is voluntary.
But sometimes, especially when the seller is new and needs to build feedback (and of course the failed transaction was pleasant and friendly) leaving FB is just a courtesy.
EBay we must remember does not use FB to measure accounts.
Future buyers (and sellers) do to some extent.
Perhaps "good communication" or "thank you" would be enough.
01-17-2019 03:27 PM
01-18-2019 12:52 PM
I don’t leave feedback in that situation and I don’t think that eBay expects us to. Even if they were quick to communicate and were polite about it, It has never occurred to me to thank them for that. I suppose it’s possible that a feedback would encourage them to cancel quickly in the future but it could also encourage them to assume that continuing to buy and cancel was ‘ok’.
I do thank them for letting me know when I message them, but not in a public feedback.
01-18-2019 02:04 PM
Thank you, that is what I thought. I don't understand why when I go to "leave feedback", the canceled items are there for several weeks, so I don't know why they are still there. I can't think of a reason for leaving feedback when someone cancels, and I agree right away.
I know that sometimes people make a mistake, and I don't have a problems with that.
01-18-2019 05:48 PM
Buyers who cancel orders (or have ordered cancelled) are still able to leave feedback for their seller. Unlike, say, an Unpaid Item case that closes without payment which is a un-concluded transaction of a different yet similar nature.